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Social Media Customer Service Representative Jobs

Million Air

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Social Media Disclosure of social media is a requirement. Please attach social medial link on your ...

Million Air

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Social Media Disclosure of social media is a requirement. Please attach social medial link on your ...

Million Air

Customer Service Representative

Bozeman, MT · On-site

$16.25 - $22.25/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Social Media Disclosure of social media is a requirement. Please attach social medial link on your ...

Million Air

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Social Media Disclosure of social media is a requirement. Please attach social medial "link" on ...

Toysmith

Social Media Coordinator

Pacific, WA · Hybrid

$60K - $70K/yr

This role plays a key part in growing brand awareness, increasing customer engagement, and ... Monitor social channels to ensure consistent brand representation and messaging * Maintain ...

Argon Agency

Social Media Specialist

West Palm Beach, FL · On-site

$50K - $80K/yr

... charge of representing each client across social channels as the voice of the brand. They are ... Respond to customer comments, questions, and concerns submitted via social media in a timely manner

Veritas HHS Inc

Social Media Specialist

Richmond, VA

Mission - Do socially useful work, have fun, and prosper Core Values - integrity, innovation and creativity, quality of work, and customer service/teamwork. About the Position: The Social Media ...

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Social Media Customer Service Representative information

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How much do social media customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for social media customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a social media customer service representative?

To thrive as a Social Media Customer Service Representative, you need strong written communication, problem-solving abilities, and familiarity with social media platforms, often supported by a background in customer service. Proficiency with social media management tools (like Hootsuite or Sprout Social) and customer relationship management (CRM) systems is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure timely, effective support, protect brand reputation, and foster positive customer relationships in a public online environment.

How does a social media customer service representative typically collaborate with other departments to resolve customer issues?

As a Social Media Customer Service Representative, you'll frequently coordinate with teams such as technical support, product management, and marketing to address and resolve customer inquiries that come in via social platforms. This collaboration ensures that responses are accurate, up-to-date, and reflect the company's policies. You may escalate technical issues to IT specialists or relay product feedback to development teams, all while maintaining timely communication with customers. Strong teamwork and clear communication are essential to efficiently solve problems and deliver a positive customer experience.

What does a social media customer service representative do?

A Social Media Customer Service Representative is responsible for addressing customer inquiries, complaints, and feedback on various social media platforms such as Facebook, Twitter, and Instagram. They monitor company accounts, respond to customer messages and comments, and help resolve issues in a timely and professional manner. Their role also involves escalating complex problems to the appropriate departments and ensuring that the company's online reputation is maintained. Social Media Customer Service Representatives must have strong communication skills and be able to handle difficult situations with empathy and efficiency.
More about Social Media Customer Service Representative jobs
What job categories do people searching Social Media Customer Service Representative jobs look for? The top searched job categories for Social Media Customer Service Representative jobs are:
Social Media Customer Service Representative jobs near you
Infographic showing various Social Media Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Tedesco Auto Body Inc

New Rochelle, NY • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 13 days ago

Job description

Benefits:

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Monitor social media and online presence.

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply