Homelike comfort meets modern convenience at FairfieldInn& Suites Marshall. Our extended-stay hotel places you near popular destinations,including Josey Ranch, the U.S. Federal Courthouse, East Texas BaptistUniversity, Wiley College and Jefferson, Texas.
A Hotel Front Desk Manager supervises daily frontoffice operations, ensuring high guest satisfaction through efficientcheck-in/out, complaint resolution, and staff training. They manage employeeschedules, oversee reservations, and handle billing/reports. Keyresponsibilities include implementing service standards, maintaining systemproficiency, and supporting overall hotel revenue goals.
Key Responsibilities and Duties
- Staff Leadership: Recruit, train, schedule, and evaluate front desk agents and night auditors.
- Guest Service Excellence: Resolve guest complaints promptly, providing "service recovery" to maintain high satisfaction scores
- Operational Oversight: Supervise daily check-ins/check-outs, room assignments, and property management system (PMS) accuracy.
- Financial Accountability: Manage cash handling, verify shift payments, prepare bank deposits, and monitor daily room revenue.
- Communication & Safety: Coordinate with housekeeping and maintenance for room availability; monitor security and safety protocols.
- Policy Implementation: Develop and enforce Standard Operating Procedures (SOPs) for the front office.
- Required Skills and Qualifications
- Experience: Previous experience as a front desk agent or supervisor is required, usually 2-5 years in hospitality.
- System Knowledge: Proficiency in hotel PMS software (Marriott)
- Leadership & Communication: Strong interpersonal, communication, and conflict-resolution skills.
- Education: High school diploma required; a degree in hospitality management is preferred.
(Ref: 771)