1

Wfm Real Time Analyst Jobs (NOW HIRING)

Experience on Verint (WFM tool) or any other tool is a plus. * Strong analytical and communication skills. * Should know how to analyse performance data in real time. If you've got the skills to ...

Experience on Verint (WFM tool) or any other tool is a plus. * Strong analytical and communication skills. * Should know how to analyse performance data in real time. If you've got the skills to ...

Description Real-Time Analyst is responsible for the optimization of call resources and processes ... extraction and analytics tools such as Excel and PowerBI Understanding of WFM staffing ...

Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

This role serves as the primary focal point for streamlining and optimizing Real Property Planning ... paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work ...

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Showing results 41-60

Wfm Real Time Analyst information

See salary details

$43K

$52K

$63.5K

How much do wfm real time analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for wfm real time analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a WFM Real Time Analyst?

A WFM (Workforce Management) Real Time Analyst is responsible for monitoring and managing workforce operations in real time to ensure optimal staffing levels. They track call volumes, agent adherence, and service levels, making adjustments as needed to maintain efficiency. Their role involves identifying trends, reporting deviations, and coordinating with supervisors to address issues like understaffing or schedule compliance. This helps maintain service quality while optimizing workforce productivity.

What are the key skills and qualifications needed to thrive as a WFM Real Time Analyst?

To thrive as a Wfm Real Time Analyst, you need strong analytical abilities, attention to detail, and familiarity with workforce management practices, often supported by a degree in business, mathematics, or a related field. Proficiency with workforce management software such as NICE, Verint, or Genesys, as well as Excel and real-time monitoring tools, is typically required. Excellent communication, problem-solving skills, and the ability to work under pressure make you stand out in this role. These skills are crucial for optimizing staffing levels, maintaining service levels, and ensuring smooth operations in fast-paced contact center environments.

What are some typical challenges faced by WFM Real Time Analysts and how do they manage them?

Wfm Real Time Analysts often face challenges such as unexpected spikes in call volume, agent schedule adherence issues, and balancing service level targets with available staffing. They manage these challenges by closely monitoring real-time dashboards, proactively communicating with team leads, and making quick decisions to reallocate resources as needed. Flexibility and the ability to remain calm under pressure are important for responding to rapidly changing situations. Regular coordination with operations teams and utilizing data-driven insights also help analysts effectively address these dynamic challenges and maintain overall contact center performance.

Is a Wfm Real Time Analyst a good career?

A WFM Real Time Analyst is a valuable role in workforce management, responsible for monitoring and adjusting staffing levels in real time to ensure operational efficiency. The position typically requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments, making it a stable career option with opportunities for advancement in call centers and customer service operations.

What is the role of Wfm Real Time Analyst in WFM?

A WFM Real Time Analyst monitors and manages staffing levels and operational performance in real time to ensure service levels are met. They analyze data, adjust schedules, and communicate with teams to optimize workforce efficiency using tools like workforce management software. This role requires strong analytical skills and the ability to respond quickly to changing call volumes or workload demands.
More about Wfm Real Time Analyst jobs

What cities are hiring for Wfm Real Time Analyst jobs?

Cities with the most Wfm Real Time Analyst job openings:

What states have the most Wfm Real Time Analyst jobs?

States with the most job openings for Wfm Real Time Analyst jobs include:

Infographic showing various Wfm Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

Cyber Real-Time Analyst

Leidos

Joint Base Pearl Habor Hickam, HI

Full-time

Posted 28 days ago


Key responsibilities

  • Monitor, detect, and analyze intrusions, incidents, and threats across the DODIN/DISN boundary using network monitoring and traffic analysis tools.

  • Perform near real-time triage of security events, correlating alerts and analyzing raw network data to confirm or refute malicious activity.

  • Support the stand-up and sustainment of a 24/7/365 SOC for the Joint Fires Network, including incident triage, escalation, and tracking through JIRA.


Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

81st of 500 rated business services


Job description

Join the Team Defending the Pacific's Front Line in Cyberspace

Leidos is hiring Real Time Analysts to join the Network Assurance Team supporting DISA Pacific (DNC-PAC) at Ford Island, Joint Base Pearl Harbor-Hickam. This team serves as the Security Operations Center (SOC) for USPACOM and the broader DoD Information Network (DODIN/DISN), standing watch 24/7/365 to detect, analyze, and respond to threats against the boundary of the Department of Defense's global network.

You'll work at the intersection of two missions: the established DISA SOC boundary defense operation that protects the DODIN's Pacific footprint, and the emerging Joint Fires Network (JFN) Security Operations Center supporting a next generation, TS/SCI-level sensor and detection environment being stood up at the same location.It'sa rare opportunity to defend mature, mission-critical infrastructure while helping build a brand-new SOC capability from the ground up.

What You'll Do:

Boundary Cyber Defense & SOC Operations

  • Monitor, detect, and analyze intrusions, incidents, and threats across the DODIN/DISN boundary - Internet Access Points, Boundary Cloud Access Points, and related infrastructure - using DoD-approved network monitoring and traffic analysis tools on a 24/7/365 basis.

  • Perform near real-time triage of security events, correlating alerts,netflow, IDS/IPS output, and raw packet captures to confirm or refute malicious activity.

  • Conduct deep-dive analysis of "low and slow" activity to uncover unauthorized access that automated tools miss.

  • Investigate and analyze events using SIEM platforms including Splunk, Elastic, and Microsoft Sentinel, and correlate sensor data through the ThunderDome cybersecurity suite.

  • Apply the MITRE ATT&CK framework to characterize adversary tactics, techniques, and procedures, and to guide incident analysis and threat-hunting.

  • Develop, tune, and recommend custom detection signatures and countermeasures to prevent or mitigate emerging threats.

  • Document analysis and findings in the DoD-mandated incident reporting/ticketing system, and issue Situational Awareness Reports and TIPPERs to mission partners.

  • Coordinate directly with the DISA Joint Operations Center (DJOC), USCYBERCOM, and peer SOCs to synchronize threat intelligence and incident response across the DODIN.

Joint Fires Network (JFN) SOC Support

  • Support stand-up and sustainment of a 24x7x365 Security Operations Center for the JFN IL-6 environment, focused on threat detection and continuous monitoring across JFN nodes.

  • Conduct Syslog review and Elastic stack alerting toidentifyanomalies, andtune advanced sensors such asCorelightas the SOC matures.

  • Triage, escalate, and track incidents through JIRA using standardized SOC intake and escalation processes.

  • Handle TS/SCI-level incidentsin accordance withDIA-aligned requirements, ensuring spills, breaches, or anomalies are reported through authorized channels within mandated timelines.

  • Develop threat-hunting playbooks focused on behavioral anomalies and traffic pattern analysis as the mission matures frominitialmonitoring into full detection and response.

  • Work from a Sensitive Compartmented Information Facility (SCIF) at DISA Pacific, Ford Island.

What You'll Need for Success:

  • Active Top Secret security clearance with eligibility/ability to obtain SCI

  • Education and experience requirements depending on job level, as follows:
    • Level II: Bachelor's degree and 2+ years of relevant experience; equivalent work experience and/or military service may be considered in lieu of a degree.
    • Level III: Bachelor's degree and 4+ years of relevant experience; equivalent work experience and/or military service may be considered in lieu of a degree.
  • Qualifications/credentials compliant with DoD 8140 DCWF Code 531, Cyber Defense Analyst at the Intermediateproficiencylevel.

  • Hands-on experience with Computer Network Defense duties - protect, defend, respond, and sustain.

  • Strong networking fundamentals, including communication protocols and common security tooling (IDS/IPS, firewalls).

  • Experience evaluating packet captures and analyzing raw network traffic.

  • Willingness and ability to work rotating shifts in support of 24/7/365 operations, including some after-hours and surge support.

Preferred Qualifications

  • AI capability development and implementation to automate analysis and detection tasks.

  • Working knowledge of adversary tactics, techniques, and procedures (TTPs), and familiarity with MITRE ATT&CK and the Cyber Kill Chain.

  • Direct experience with Splunk, Elastic, or similar SIEM/detection platforms.

  • Familiarity with JIRA-based incident workflows and/or SOC intake and escalation processes.

  • Understanding of software exploits, and experience analyzing packed or obfuscated code.

Why This Role?

  • Direct, high-visibility mission impact defending USPACOM and DODIN/DISN infrastructure in a strategically critical theater.
  • Ground-floor opportunity to help build a new SOC capability alongside an established, mature SOC operation.
  • Daily collaboration with DISA, USCYBERCOM, and Government leadership - direct exposure to enterprise-level cyber defense decision-making.
  • Long-term program stability: multi-year task order (base plus fouroptionyears) with an established incumbent team.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 10, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $69,550.00 - $125,725.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


What Leidos employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Leidos logo

About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media