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Wfm Customer Service Representative Jobs in Raleigh, NC

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

FASTSIGNS #111701

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Competitive salary Opportunity for advancement Paid time off FASTSIGNS #111701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Caliber

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

Circle K

Customer Service Representative

Lillington, NC · On-site

$13.50 - $18.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of ...

Molly Maid

Customer Service Representative

Apex, NC · On-site

$15 - $18/hr

Customer Service Representative Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your ...

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All JobsWfm Customer Service Representative JobsWfm Customer Service Representative Jobs in Raleigh, NC

Wfm Customer Service Representative information

See Raleigh, NC salary details

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$26

How much do wfm customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for wfm customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.
What are popular job titles related to Wfm Customer Service Representative jobs in Raleigh, NC? For Wfm Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Wfm Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Wfm Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Wfm Customer Service Representative jobs? Cities near Raleigh, NC with the most Wfm Customer Service Representative job openings:
Wfm Customer Service Representative jobs near you
Infographic showing various Wfm Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Michael Jordan Nissan

Durham, NC • On-site

$40K - $50K/yr

Full-time

Re-posted 2 days ago

Job description

Are you looking for a career where your customer service skills will be appreciated, your hard work will make a difference, and every day brings new opportunities to help people? Michael Jordan Nissan is searching for a full-time Customer Service Representative to join our team in Durham, NC.If you enjoy interacting with people, staying organized, and being part of a supportive workplace, this is your chance to build a rewarding career with a respected dealership that values its employees and invests in their success.You'll earn a $40,000-$50,000 salary, plus bonuses. Aside from earning great pay, you can also enjoy the following benefits:Health insuranceDental coverageEyecareLife insurance401(k)Employee pricingWHAT YOUR DAY ENTAILSAs our Customer Service Representative, you will serve as one of the first points of contact for our service guests and will help create an outstanding customer experience from start to finish. You will greet customers as they arrive at the service department, write up initial maintenance work orders, answer incoming phone calls, schedule service appointments, and communicate with customers via phone and text to keep them informed. You'll regularly balance multiple tasks, provide friendly assistance, and help ensure our service department operates smoothly and efficiently.A LITTLE ABOUT USWelcome to Michael Jordan Nissan! We're a premier car sales and service dealership in Durham, NC. Our team takes pride in offering an incredible lineup of new and pre-owned Nissan models and top-notch service and parts. We believe in supporting our employees with comprehensive benefits, exclusive employee pricing, and a great work environment. Our staff values the strong work-life balance we promote, making us a great place to develop your career while maintaining personal well-being. Join us and become part of a friendly, knowledgeable team dedicated to excellence!READY TO BECOME OUR CUSTOMER SERVICE REPRESENTATIVE?We're looking for someone who can work 8:00 AM - 5:00 PM Monday through Friday, with every other Saturday required, while meeting the following qualifications:Ability to work in a team atmosphereAbility to multitaskTake the next step toward a career you'll be proud of. Our mobile-friendly Customer Service Representative application takes just a few moments to complete and is designed to be simple and convenient. Submit yours today and let us show you why Michael Jordan Nissan is a great place to grow your future!
Job Posted by ApplicantPro