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Wellworks

Customer Support Specialist

Malvern, PA · On-site

$38K - $40K/yr

Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a friendly and supportive culture, and receive a competitive compensation ...

Wellworks

Customer Support Specialist

$38K - $40K/yr

Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a friendly and supportive culture, and receive a competitive compensation ...

METHODIST RETIREMENT COMMUNITIES

LVN - Creekside

Huntsville, TX · On-site

$23.75 - $31.75/hr

WellWorks for You - interactive wellness program in which participant earns points for rewards of $25, $50, $100. * Livongo - eligible members get help managing chronic conditions likes diabetes and ...

METHODIST RETIREMENT COMMUNITIES

LVN - Creekside

Huntsville, TX · On-site

$23.75 - $31.75/hr

WellWorks for You - interactive wellness program in which participant earns points for rewards of $25, $50, $100. * Livongo - eligible members get help managing chronic conditions likes diabetes and ...

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Wellworks information

What is Wellworks?

Wellworks typically refers to organizations or programs that provide workplace wellness solutions, focusing on employee health and wellbeing. These can include services such as health screenings, wellness coaching, fitness classes, and educational resources designed to improve overall employee wellness and productivity. Wellworks may also help companies create a culture of health by offering incentives and support for healthy lifestyle changes. The goal is to promote healthier employees and reduce healthcare costs for employers.

What does Wellworks do?

Wellworks is a company that provides employee wellness programs, including health coaching, fitness challenges, and health screenings. They often work with organizations to promote healthier lifestyles among employees through digital platforms and wellness services.

What is the difference between Wellworks vs Wellness Coordinator?

AspectWellworksWellness Coordinator
CertificationsOften requires health, wellness, or fitness certificationsTypically requires health education or wellness certifications
Work EnvironmentCorporate wellness programs, health service providersCorporate, community, or healthcare settings
Industry UsageUsed by companies offering wellness programsUsed by organizations managing employee health initiatives
Job FocusImplementing wellness programs, health promotionPlanning, coordinating, and managing wellness activities

While both roles focus on health and wellness, Wellworks typically refers to companies providing wellness services or programs, whereas Wellness Coordinators are professionals who plan and manage these programs within organizations. The roles often overlap but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Wellworks Health Coach, and why are they important?

To thrive as a Wellworks Health Coach, you typically need a background in health promotion, nutrition, or wellness, often supported by a relevant degree or certification such as CHC or NBC-HWC. Familiarity with digital wellness platforms, health assessment tools, and data tracking systems is commonly required. Strong interpersonal skills, motivational interviewing, and the ability to build rapport help coaches inspire positive behavior change. These skills ensure effective guidance, personalized support, and measurable improvements in client health outcomes.

What are some common challenges faced when working as a wellness coordinator at a company like Wellworks, and how can they be managed?

As a wellness coordinator at Wellworks, one common challenge is engaging a diverse workforce with varying health interests and motivation levels. Coordinators often need to tailor programs and communication strategies to maximize participation and effectiveness. Managing multiple initiatives simultaneously and measuring their impact can also be demanding. Building strong relationships across departments and leveraging feedback can help address these challenges and ensure the success of wellness initiatives.
More about Wellworks jobs
What cities are hiring for Wellworks jobs? Cities with the most Wellworks job openings:
What states have the most Wellworks jobs? States with the most job openings for Wellworks jobs include:
What job categories do people searching Wellworks jobs look for? The top searched job categories for Wellworks jobs are:
Wellworks jobs near you
Infographic showing various Wellworks job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Support Specialist

Wellworks

Malvern, PA • On-site

$38K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description:

Be the friendly voice that makes a difference.


Do you love solving problems, connecting with people, and being the calm, helpful voice on the other end of the line? We're looking for a Customer Support Specialist to be the first point of contact for our wellness program participants - someone who brings empathy, accuracy, and a genuine desire to help to every call, chat, and email.


If you thrive in a fast-paced environment, take pride in getting the details right, and want to work from the comfort of your own home, this could be your next great fit.


Why This Role Stands Out

  • 100% Remote - work from home, no commute required (reliable home internet needed)
  • Variety, not monotony - you'll juggle phone, chat, email, and meaningful administrative work, so no two days look the same
  • Real impact - you'll directly help participants navigate their wellness programs, incentives, and benefits
  • A voice that's heard - your feedback on trends and recurring issues goes straight to leadership and shapes real process improvements
  • Room to grow your skills - you'll build expertise across contact center operations, data accuracy, and HIPAA-compliant handling of sensitive information


What You'll Do

As the front line of Customer Support, you will:

  • Answer a high volume of inbound calls with professionalism, warmth, and efficiency
  • Help participants with account access, incentives, forms, and program requirements
  • Support participants through live chat and email, hitting service-level targets
  • Dig into and resolve concerns, escalating when needed to get things done right
  • Follow up on voicemails so no one is left waiting
  • Keep detailed, accurate records of every interaction
  • Bring your insights to the team - share trends, feedback, and ideas for improvement
  • Handle every conversation with active listening, empathy, and clear communication
  • Safeguard participant data with strict HIPAA and confidentiality standards

Behind the scenes, you'll also:

  • Review, validate, and enter participant information and form submissions
  • Audit data for accuracy, catching and correcting discrepancies
  • Reach out to participants when information is missing or incomplete
  • Partner with Account Management and other internal teams to resolve complex questions
  • Keep forms processed and audited on schedule - every time


Requirements:
  • 2-3 years of contact center experience (healthcare or wellness experience with strong understanding of HIPAA)
  • Administrative experience preferred (healthcare or wellness experience with strong understanding of HIPAA)
  • Strong attention to detail with the ability to manage high-volume, accuracy-driven work
  • Excellent verbal and written communication skills
  • Proven ability to multitask and prioritize in a fast-paced environment
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Proficient computer skills with the ability to learn new systems and software quickly
  • Ability to maintain confidentiality and handle sensitive information responsibly (HIPAA Compliance)
  • Strong problem-solving skills and a service-oriented mindset
  • Self-motivated, adaptable, and accountable

Why Work With Us?

Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a friendly and supportive culture, and receive a competitive compensation and benefits package including:

  • Competitive salary
  • Client retention bonuses
  • Additional Incentives
  • Growth opportunities
  • Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
  • 401k with per pay employer match
  • Employee Assistance Program through LifeMatters EAP
  • Mental health benefits, including access to paid therapy
  • Paid maternity leave after 12 months
  • Paid Time Off including time off to volunteer in your community and the day off on your birthday
  • Casual dress code
  • Wellness program and teambuilding opportunities with incentives
  • Milestone anniversary program
  • Ongoing training and education

Work Environment

  • Fully remote position - home internet required
  • Professional office-style environment using standard computer/phone equipment
  • Primarily desk-based work

Reports To: Senior Manager, Customer Support

Job Type: Full-time, Non-Exempt

Location: Remote, home office based in Malvern, PA


The salary range for this position is $38,000-$40,000 based on skills determined in interview process.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.