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Weekend Technical Support Engineer Jobs in Pennsylvania

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Partner with Product, Engineering, Operations, and Customer Success teams to address recurring ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ... Collaborate with cross-functional teams (e.g., engineering, product management) to ensure effective ...

New

NEP Group

IP Support Engineer

Pittsburgh, PA · On-site

Essential Duties/Responsibilities: • Provide 24/7 technical support for NEP mobile units, studios ... shift work, including weekends, as required within the team to ensure operational support ...

NEP GROUP

IP Support Engineer

Pittsburgh, PA

Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems ... weekends, as required within the team to ensure operational support requirements are covered.

NEP Group Inc.

IP Support Engineer

Pittsburgh, PA · On-site

Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems ... Ability to work shift work, including weekends, as required within the team to ensure operational ...

Brooksource

Technical Support Technician

Morrisville, PA · On-site

$20 - $27/hr

Technical Support Technician Fairless Hills, PA On-Site Role $20-$25/hr (DOE) ABOUT THE ROLE Our ... The schedule consists of four 10-hour shifts (4x10), 7:00 AM - 5:30 PM, with weekend coverage ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Providing technical support for troubleshooting and upgrades of designated subsystems * Collaborating with wayside and infrastructure engineers to ensure integrated solutions * Supporting site teams ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA

Providing technical support for troubleshooting and upgrades of designated subsystems * Collaborating with wayside and infrastructure engineers to ensure integrated solutions * Supporting site teams ...

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All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer JobsWeekend Technical Support Engineer Jobs in Pennsylvania

Weekend Technical Support Engineer information

What are some common challenges faced by weekend technical support engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What is a weekend technical support engineer?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a weekend technical support engineer?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.

What are the most commonly searched types of Technical Support Engineer jobs in Pennsylvania?

The most popular types of Technical Support Engineer jobs in Pennsylvania are:

What are popular job titles related to Weekend Technical Support Engineer jobs in Pennsylvania?

For Weekend Technical Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Weekend Technical Support Engineer jobs in Pennsylvania look for?

The top searched job categories for Weekend Technical Support Engineer jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Weekend Technical Support Engineer jobs?

Cities in Pennsylvania with the most Weekend Technical Support Engineer job openings:

Weekend Technical Support Engineer jobs near you

Manager, Technical Support

FreedomPay

Philadelphia, PA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. 

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily operation of the support function, ensuring timely resolution of customer issues, operational excellence, and a high standard of service delivery. The Manager will partner closely with internal teams and external customers to support a complex ecosystem that includes payment gateways, web portals, point-of-sale integrations, payment devices, hospitality and retail systems, and merchant-facing applications.

This leader will drive continuous improvement, establish and maintain support processes, coach and develop team members, and provide escalation management for critical customer issues. The ideal candidate understands the demands of supporting a mission-critical, always-on platform and is comfortable leading teams that operate in a 24/7 support environment.

 
Key Responsibilities
  • Lead, mentor, and develop a team of Technical Support Analysts, fostering a culture of accountability, collaboration, and customer service excellence.
  • Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met.
  • Act as an escalation point for complex technical and customer issues, coordinating resolution efforts across teams.
  • Monitor support performance, identify trends, and drive operational improvements to enhance efficiency and service quality.
  • Establish, maintain, and improve support processes, procedures, and knowledge management resources.
  • Partner with Product, Engineering, Operations, and Customer Success teams to address recurring issues and improve the customer experience.
  • Ensure the team is prepared to support FreedomPay's highly available, 24/7 payments platform and related technologies.
  • Support staffing, scheduling, workforce planning, and on-call coverage as needed.
  • Provide regular reporting and updates on team performance, customer issues, and operational metrics.
  • Promote a customer-first mindset while maintaining a strong focus on operational excellence and continuous improvement.
Requirements
  • Bachelor's degree from an accredited university.
  • 5+ years of technical support, help desk, software support, or related experience.
  • 2+ years of experience leading, mentoring, or managing technical support professionals.
  • Experience supporting customers in a 24/7 operational environment, preferably within payments, financial technology, SaaS, hospitality, or retail technology.
  • Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera, Aloha, or InfoGenesis.
  • Experience with payment processing, payment gateways, financial services, or related technologies.
  • Demonstrated experience managing escalations and driving resolution of complex technical issues.
  • Strong investigation, diagnostic, and problem-solving skills.
  • Experience developing and improving support processes, documentation, and knowledge base resources.
  • Excellent written and verbal communication skills; Spanish language skills are a plus.
  • Strong leadership, coaching, and team development abilities.
  • Ability to thrive in a fast-paced environment and effectively manage competing priorities.
  • Willingness to support and lead within a 24/7 operational model and participate in after-hours escalations when necessary.
  • Some travel may be required.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
 
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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