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Remote L3 Support Engineer Jobs in Pennsylvania (NOW HIRING)

Innomotics

Sales Support Professional

New Kensington, PA · On-site +1

$77K - $133K/yr

... quotation support and development for new offers for medium voltage drives. This position will ... This is a remote position. Responsibilities : * Timely preparation of detailed engineering ...

New

KEYENCE

Field Application Engineer '27

Blue Bell, PA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

YO AI Labs

CUDA Software Engineer - Remote

Philadelphia, PA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

Posted today

Harris

Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

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Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Pennsylvania?

For Remote L3 Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Pennsylvania look for?

The top searched job categories for Remote L3 Support Engineer jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote L3 Support Engineer jobs?

Cities in Pennsylvania with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Civil Engineer - Support Engineer

Solvenow Inc.

Conshohocken, PA • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Qualifications: 

  • Bachelor's or Master's of Science in Civil/Structuring Engineering
  • Professional Engineering (P.E.) License required
  • Minimum 4+ years of experience in civil engineering design.
  • Must have advanced working proficiency in Civil 3D
  • Preference of working knowledge of Hydraflow, PondPack, WaterCAD, StormCAD, or similar software.
  • Exposure to permitting and permit processes.
  • Should have and display strong communication skills, both verbal and written.

Responsibilities: 

  • Maintain effective communications with department members, higher management, and with clients.
  • Perform calculations (hand calculations, computer aided calculations (spreadsheets and mathcad), and 3D modeling.
  • Assist in creation of contract drawings via providing drawing input to civil designer

Comments/Special Instructions:

  • PE is non-negotiable
  • visa sponsorship not possible
  • Position can be remote or near the client's office. Remote position is justified because the role does not require client- and contractor-face-to-face interaction, and coordination on the project is executed remotely.
  • Conversion after six months would be ideal.