ZipRecruiter

Log In

1

Weekend Software Support Engineer Jobs in Virginia

Cooley LLP

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley LLP

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

When support workload permits, you'll contribute to testing automation and software quality initiatives. This role is ideal for a hands-on engineer who thrives in both reactive problem-solving and ...

Cooley

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...

Daon

Product Support Engineer

Fairfax, VA · On-site

... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...

CGI Inc.

Solution Support Engineer

Fairfax, VA · On-site

Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting. This role requires strong ...

next page

Showing results 1-20

People also search for

All JobsWeekend Software Support Engineer JobsWeekend Software Support Engineer Jobs in Virginia

Weekend Software Support Engineer information

What does a Weekend Software Support Engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by Weekend Software Support Engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Software Support Engineer, and why are they important?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
What are the most commonly searched types of Software Support Engineer jobs in Virginia? The most popular types of Software Support Engineer jobs in Virginia are:
What are popular job titles related to Weekend Software Support Engineer jobs in Virginia? For Weekend Software Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Software Support Engineer jobs in Virginia look for? The top searched job categories for Weekend Software Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Weekend Software Support Engineer jobs? Cities in Virginia with the most Weekend Software Support Engineer job openings:
Weekend Software Support Engineer jobs near you
Software Technical Support Engineer

Software Technical Support Engineer

IPConfigure, Inc.

Norfolk, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Company Description
Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.
Job Title: Software Technical Support Engineer
Department: Support
Position: Exempt, Full-Time
Job Summary
IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
  • Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services.
  • Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
  • Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
  • Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
  • Identify and report both software bugs and customer suggestions.

Additional Responsibilities
  • Build servers that customers have ordered and install required software.
  • Cycle new cameras through the lab for testing.
  • Install network switches and run cables.
  • Visit customer sites and troubleshoot issues if remote access is not available.
  • Limited travel may be required to support company events.

Required Skills/Abilities
  • Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
  • Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
  • Networking background.
  • Experience with Linux OR Windows system administration.
  • Ability to build and troubleshoot servers.
  • Customer support experience with over the phone and face to face communication.
  • Debugging, troubleshooting skills are required.
  • Strong problem solving skills are essential.
  • Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
  • Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.
  • Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
  • All associates will perform duties as requested by management.

Education
  • Minimum of two-year degree in IT, CS, EE, or equivalent.

Bonus Experience
  • Helpdesk experience.
  • Cloud or hosted infrastructure experience.
  • Ability to write scripts for automation.
  • Experience with RESTful Web APIs.

Benefits
  • Industry competitive salaries based on experience.
  • Generous PTO and Work From Home Policy.
  • Health, Vision, Dental, and Life insurance policies.
  • Flexible Spending Account and Health Saving Account.
  • 401K with company match.

IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Apply