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Weekend Service Desk Jobs in Atlanta, GA (NOW HIRING)

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

The EDH

Service Desk Specialist

Atlanta, GA

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Service Desk Integration Liaison Serves as the primary Service Desk liaison for district departments during new software implementations, process changes, and system enhancements. This role ensures ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor Atlanta, Georgia Client: APS IT Duration: 12+ Months Serves as the primary Service Desk liaison for ...

Staffing

Be Seen First

IT Service Desk Agent

Alpharetta, GA · On-site

$23 - $24/hr

IT Service Desk Agent Location: Alpharetta, GA Work Environment: 24x7x365 Service Desk Pay Rate: Up ... Flexibility to work holidays, overtime, weekends, and occasional shift changes is expected.

KēSTA I.T.

Service Desk Tech~

Atlanta, GA

$27.50 - $37/hr

T is actively seeking a Service Desk Technician for an immediate contract engagement with our government client. Work Location: This position is Hybrid : We Are Seeking an experienced Service Desk ...

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

Description Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Atlanta, GA

Weekend Service Desk information

See Atlanta, GA salary details

$8

$19

$36

How much do weekend service desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend service desk in Atlanta, GA is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $22.88 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Atlanta, GA?

The most popular types of Service Desk jobs in Atlanta, GA are:

What are popular job titles related to Weekend Service Desk jobs in Atlanta, GA?

For Weekend Service Desk jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Atlanta, GA look for?

The top searched job categories for Weekend Service Desk jobs in Atlanta, GA are:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,546 per year, or $19.5 per hour.

Service Desk Manager

Softrim

Alpharetta, GA • Hybrid

Full-time

Re-posted 10 days ago

Job description

Position Summary:


The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.


Key Responsibilities:


Operational Leadership


  • Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.
  • Monitor ticket queues, assign priorities, and ensure SLA compliance.
  • Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).
  • Implement and optimize ITIL-aligned service management processes.


Team Management


  • Lead, mentor, and coach service desk analysts to maintain high performance and engagement.
  • Conduct regular performance reviews and facilitate ongoing training and skills development.
  • Manage staffing schedules and workload distribution.


Customer & Stakeholder Engagement


  • Serve as the primary escalation point for service issues.
  • Maintain strong communication with business units to understand support needs and identify improvement opportunities.
  • Ensure a customer-centric culture within the service desk team.


Process, Tools & Continuous Improvement


  • Maintain and enhance the knowledge base and documentation.
  • Identify recurring issues and work with technical teams to resolve root causes.
  • Drive automation and improvements in tools, workflows, and service delivery.
  • Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).


Governance & Compliance


  • Ensure adherence to security, compliance, and organizational policies.
  • Participate in audits and produce required reporting.
  • Contribute to IT disaster recovery and business continuity plans.


Job Requirements:


Education & Experience


  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 2+ years of experience in a service desk, IT support, or technical operations environment.
  • 3+ years of experience in a supervisory or management role within an enterprise IT support environment.


Technical Skills


  • Strong understanding of ITIL framework; ITIL Foundation certification preferred.
  • Experience with ITSM tools such as ConnectWise Automate, ConnectWise Manage, Jira, ConnectSecure, Auvik, or similar.
  • Solid knowledge of Windows/Mac operating systems, networking basics, hardware/software support, and enterprise applications.
  • Familiarity with Active Directory, MS365 administration, mobile device management, and remote support tools.


Leadership & Soft Skills


  • Excellent customer service and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Proven ability to manage and motivate a technical support team.
  • Ability to work under pressure and manage multiple priorities.
  • Strong project management and organizational skills.


Preferred Qualifications


  • ITIL or ITSM certifications.
  • Experience in change management and continuous improvement methodologies.
  • Background supporting hybrid/cloud environments (Azure, AWS, Entra, Citrix, etc.).
  • Experience in high-availability or enterprise-scale organizations; Fortune 1000.


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