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Weekend Remote Case Manager Jobs in Iowa (NOW HIRING)

ISP Technician

Cedar Rapids, IA · On-site +1

$15 - $15.50/hr

... management • Contribute to and utilize the internal knowledge base for common issues and ... Will consider fully remote candidates as well. Expectation is that training will be 100% remote.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07 ...

... use case, run discovery and qualification, co-sell with internal Sales, and support post-sale ... Generous home office stipend to support your remote workspace. * Annual professional development ...

This position is remote/virtual and can work from home but must be located within Fort Dodge, IA ... Travel up to 50%, including evenings and some weekends making direct farm-gate calls; may require ...

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Weekend Remote Case Manager information

What is the difference between Weekend Remote Case Manager vs Weekend Remote Social Worker?

AspectWeekend Remote Case ManagerWeekend Remote Social Worker
Required CredentialsCase management certification, relevant licensureSocial work license (LCSW, LMSW), certification
Work EnvironmentRemote, healthcare or insurance settingsRemote, healthcare, mental health, or community services
Employer & IndustryHealthcare providers, insurance companiesHospitals, clinics, social service agencies
Common Search & ComparisonYesYes

Weekend Remote Case Managers focus on coordinating patient care, managing treatment plans, and ensuring healthcare compliance, often working with insurance companies or healthcare providers. Weekend Remote Social Workers provide emotional support, counseling, and connect clients to community resources, typically in social service settings. While both roles require relevant certifications and often work remotely on weekends, their primary responsibilities and industry focus differ.

What are popular job titles related to Weekend Remote Case Manager jobs in Iowa? For Weekend Remote Case Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Weekend Remote Case Manager jobs in Iowa look for? The top searched job categories for Weekend Remote Case Manager jobs in Iowa are:
What cities in Iowa are hiring for Weekend Remote Case Manager jobs? Cities in Iowa with the most Weekend Remote Case Manager job openings:
Tier 1 Technical Support Representative (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

Cedar Rapids, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

206th of 210 rated it services


Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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