Review, manage and follow up on open issues as needed * Project work that includes long and short ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
Remote/work from home with strong preference for candidates residing within the UPH geographies of ... This position will respond and resolve tier 1 phone and case inquiries from employees, managers ...
Remote/work from home with strong preference for candidates residing within the UPH geographies of ... This position will respond and resolve tier 1 phone and case inquiries from employees, managers ...
Remote Call CenterCustomer Service Representative
Iowa, IA · Remote
$15 - $20.50/hr
Ability to work independently and manage time effectively. * Comfortable using multiple software ... Flexibility to work various shifts, including evenings and weekends. ABOUT MCI (PARENT COMPANY) MCI ...
Remote Call CenterCustomer Service Representative
Iowa, IA · Remote
$15 - $20.50/hr
Ability to work independently and manage time effectively. * Comfortable using multiple software ... Flexibility to work various shifts, including evenings and weekends. ABOUT MCI (PARENT COMPANY) MCI ...
ISP Technician
Cedar Rapids, IA · On-site +1
$15 - $15.50/hr
... management • Contribute to and utilize the internal knowledge base for common issues and ... Will consider fully remote candidates as well. Expectation is that training will be 100% remote.
ISP Technician
Cedar Rapids, IA · On-site +1
$15 - $15.50/hr
... management • Contribute to and utilize the internal knowledge base for common issues and ... Will consider fully remote candidates as well. Expectation is that training will be 100% remote.
Remote Customer Service Representative
Des Moines, IA · Remote
$15.50 - $21.25/hr
... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07 ...
Remote Customer Service Representative
Des Moines, IA · Remote
$15.50 - $21.25/hr
... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07 ...
Remote Customer Service Representative
IA · On-site +1
$15.50 - $21.25/hr
... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07 ...
Remote Customer Service Representative
IA · On-site +1
$15.50 - $21.25/hr
... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07 ...
Partner Enablement Manager
Estherville, IA · Remote
$145K - $158K/yr
... use case, run discovery and qualification, co-sell with internal Sales, and support post-sale ... Generous home office stipend to support your remote workspace. * Annual professional development ...
Partner Enablement Manager
Estherville, IA · Remote
$145K - $158K/yr
... use case, run discovery and qualification, co-sell with internal Sales, and support post-sale ... Generous home office stipend to support your remote workspace. * Annual professional development ...
Senior Relationship Manager
West Des Moines, IA · On-site +1
Develops institutional client case studies and client references each year * Demonstrate ... Work Location This position is currently designated as remote. #LI-SAFG #LI-LR1 Why Corebridge? At ...
Senior Relationship Manager
West Des Moines, IA · On-site +1
Develops institutional client case studies and client references each year * Demonstrate ... Work Location This position is currently designated as remote. #LI-SAFG #LI-LR1 Why Corebridge? At ...
Senior Relationship Manager
West Des Moines, IA · On-site +1
Develops institutional client case studies and client references each year * Demonstrate ... Work Location This position is currently designated as remote. #LI-SAFG #LI-LR1 Why Corebridge? At ...
Senior Relationship Manager
West Des Moines, IA · On-site +1
Develops institutional client case studies and client references each year * Demonstrate ... Work Location This position is currently designated as remote. #LI-SAFG #LI-LR1 Why Corebridge? At ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Des Moines, IA · On-site +1
$28/hr
You will have experience identifying resources and coordinating needs for chronic care management ... Consistent schedule - Full-Time Monday - Friday, no weekends, rotational on-call-once per year on ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Des Moines, IA · On-site +1
$28/hr
You will have experience identifying resources and coordinating needs for chronic care management ... Consistent schedule - Full-Time Monday - Friday, no weekends, rotational on-call-once per year on ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Des Moines, IA · Remote
$28/hr
You will have experience identifying resources and coordinating needs for chronic care management ... Consistent schedule - Full-Time Monday - Friday, no weekends, rotational on-call-once per year on ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Des Moines, IA · Remote
$28/hr
You will have experience identifying resources and coordinating needs for chronic care management ... Consistent schedule - Full-Time Monday - Friday, no weekends, rotational on-call-once per year on ...
... be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one ... You will be a part of the Field Service Team reporting to the Field Service Manager and responsible ...
... be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one ... You will be a part of the Field Service Team reporting to the Field Service Manager and responsible ...
Associate Field Service Engineer - Waterloo, Iowa
Waterloo, IA · Remote
$30 - $34/hr
... be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one ... You will be a part of the Field Service Team reporting to the Field Service Manager and responsible ...
Associate Field Service Engineer - Waterloo, Iowa
Waterloo, IA · Remote
$30 - $34/hr
... be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one ... You will be a part of the Field Service Team reporting to the Field Service Manager and responsible ...
This position reports to the Managing Underwriting Director and will work with Case Managers ... Work Location This position is currently designated as remote. #LI-ST1 #REMOTE Why Corebridge? At ...
This position reports to the Managing Underwriting Director and will work with Case Managers ... Work Location This position is currently designated as remote. #LI-ST1 #REMOTE Why Corebridge? At ...
Senior Claims Representative - Workers' Compensation (Remote)
Columbia, IA · On-site +1
$72K - $109K/yr
Oversee medical case management for catastrophic injuries and lifetime care needs. * Review and authorize large or complex medical bills, negotiating adjustments to control costs. Return-to-Work ...
Senior Claims Representative - Workers' Compensation (Remote)
Columbia, IA · On-site +1
$72K - $109K/yr
Oversee medical case management for catastrophic injuries and lifetime care needs. * Review and authorize large or complex medical bills, negotiating adjustments to control costs. Return-to-Work ...
Court Support Specialist
Des Moines, IA · Remote
$15/hr
This position is remote but located in Iowa. Key Responsibilities: * Reach out to courts on ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...
Quick apply
Court Support Specialist
Des Moines, IA · Remote
$15/hr
This position is remote but located in Iowa. Key Responsibilities: * Reach out to courts on ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...
This full-time remote Coordinator role supports the Inventory Swap process for Resort Optimization ... Coordinate intake processes for all inputs, case management (5% time) * Performs other duties as ...
This full-time remote Coordinator role supports the Inventory Swap process for Resort Optimization ... Coordinate intake processes for all inputs, case management (5% time) * Performs other duties as ...
This full-time remote Coordinator role supports the Inventory Swap process for Resort Optimization ... Coordinate intake processes for all inputs, case management (5% time) * Performs other duties as ...
This full-time remote Coordinator role supports the Inventory Swap process for Resort Optimization ... Coordinate intake processes for all inputs, case management (5% time) * Performs other duties as ...
Sales Development Manager
Ames, IA · Remote
This position is remote/virtual and can work from home but must be located within Fort Dodge, IA ... Travel up to 50%, including evenings and some weekends making direct farm-gate calls; may require ...
Sales Development Manager
Ames, IA · Remote
This position is remote/virtual and can work from home but must be located within Fort Dodge, IA ... Travel up to 50%, including evenings and some weekends making direct farm-gate calls; may require ...
Weekend Remote Case Manager information
What is the difference between Weekend Remote Case Manager vs Weekend Remote Social Worker?
| Aspect | Weekend Remote Case Manager | Weekend Remote Social Worker |
|---|---|---|
| Required Credentials | Case management certification, relevant licensure | Social work license (LCSW, LMSW), certification |
| Work Environment | Remote, healthcare or insurance settings | Remote, healthcare, mental health, or community services |
| Employer & Industry | Healthcare providers, insurance companies | Hospitals, clinics, social service agencies |
| Common Search & Comparison | Yes | Yes |
Weekend Remote Case Managers focus on coordinating patient care, managing treatment plans, and ensuring healthcare compliance, often working with insurance companies or healthcare providers. Weekend Remote Social Workers provide emotional support, counseling, and connect clients to community resources, typically in social service settings. While both roles require relevant certifications and often work remotely on weekends, their primary responsibilities and industry focus differ.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 28 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
206th of 210 rated it services
Job description
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988