... , and BI implementations by providing proven and experienced consultants to our clients. Our ... Interfaces with off-net providers to resolve transport, outage and CPE-caused issues Serves as ...
... , and BI implementations by providing proven and experienced consultants to our clients. Our ... Interfaces with off-net providers to resolve transport, outage and CPE-caused issues Serves as ...
Manager, Workforce Real Time Operations
$67K - $112K/yr
... system outages, weather events, and other operational incidents requiring immediate action ... planning. * Ensure appropriate staffing coverage across operational hours, peak periods, weekends ...
Manager, Workforce Real Time Operations
$67K - $112K/yr
... system outages, weather events, and other operational incidents requiring immediate action ... planning. * Ensure appropriate staffing coverage across operational hours, peak periods, weekends ...
Manager, Workforce Real Time Operations
Mason, OH · On-site
$67K - $112K/yr
... system outages, weather events, and other operational incidents requiring immediate action ... planning. * Ensure appropriate staffing coverage across operational hours, peak periods, weekends ...
Manager, Workforce Real Time Operations
Mason, OH · On-site
$67K - $112K/yr
... system outages, weather events, and other operational incidents requiring immediate action ... planning. * Ensure appropriate staffing coverage across operational hours, peak periods, weekends ...
Cloud Engineer
Beavercreek, OH · On-site
$51.75 - $69/hr
... after-hours/weekends) for all external websites/applications, the Corporate Intranet, and ... outages. c) Provide regular updates and/or reports on application issues and system up-time to IT ...
Cloud Engineer
Beavercreek, OH · On-site
$51.75 - $69/hr
... after-hours/weekends) for all external websites/applications, the Corporate Intranet, and ... outages. c) Provide regular updates and/or reports on application issues and system up-time to IT ...
Cloud Engineer
Beavercreek, OH · On-site
$52 - $69.50/hr
... after-hours/weekends) for all external websites/applications, the Corporate Intranet, and ... outages. c) Provide regular updates and/or reports on application issues and system up-time to IT ...
Cloud Engineer
Beavercreek, OH · On-site
$52 - $69.50/hr
... after-hours/weekends) for all external websites/applications, the Corporate Intranet, and ... outages. c) Provide regular updates and/or reports on application issues and system up-time to IT ...
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
Safety Specialist 1
Middletown, OH · On-site
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
Safety Specialist 1
Middletown, OH · On-site
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
... planned plant outages, emergency maintenance, and capital improvement projects for both new and ... Ability to work in high production environment (50+ hours/week, including nights and weekends) and ...
Operations Specialist, Level 1-4 (Shoshoni, WY)
Wyoming, OH · On-site
$65 - $90/hr
Participate in planning for equipment shutdowns, maintenance and outages. * Oversee construction ... Respond to call-outs and work overtime as necessary including nights, weekends and holidays.
New
Operations Specialist, Level 1-4 (Shoshoni, WY)
Wyoming, OH · On-site
$65 - $90/hr
Participate in planning for equipment shutdowns, maintenance and outages. * Oversee construction ... Respond to call-outs and work overtime as necessary including nights, weekends and holidays.
New
Compliance Representative
Akron, OH · On-site
... and Planning Reliability Standards. * Partner with cross-functional stakeholders to identify ... Support outage and storm restoration activities as required, including evenings, weekends, and ...
Compliance Representative
Akron, OH · On-site
... and Planning Reliability Standards. * Partner with cross-functional stakeholders to identify ... Support outage and storm restoration activities as required, including evenings, weekends, and ...
Infrastructure Engineer III
Columbus, OH · On-site
$103K - $136K/yr
You will operate on a structured shift rotation, including weekend day coverage, to ensure ... Lead incident response for storage outages and performance degradations, drive root cause analyses ...
Infrastructure Engineer III
Columbus, OH · On-site
$103K - $136K/yr
You will operate on a structured shift rotation, including weekend day coverage, to ensure ... Lead incident response for storage outages and performance degradations, drive root cause analyses ...
Distribution Specialist - 2nd Shift
Cincinnati, OH · On-site
$62K - $85K/yr
Labor & Resource Planning * Partner with 3PL operators to ensureappropriate staffing, training, and ... weekends as operational needs arise. * Up to 10% travel required. Salary Pay Range: $62,000.00 ...
Distribution Specialist - 2nd Shift
Cincinnati, OH · On-site
$62K - $85K/yr
Labor & Resource Planning * Partner with 3PL operators to ensureappropriate staffing, training, and ... weekends as operational needs arise. * Up to 10% travel required. Salary Pay Range: $62,000.00 ...
Infrastructure Engineer III
$103K - $136K/yr
You will operate on a structured shift rotation, including weekend day coverage, to ensure ... Lead incident response for storage outages and performance degradations, drive root cause analyses ...
Infrastructure Engineer III
$103K - $136K/yr
You will operate on a structured shift rotation, including weekend day coverage, to ensure ... Lead incident response for storage outages and performance degradations, drive root cause analyses ...
Compliance Representative
Akron, OH · On-site
... and Planning Reliability Standards. * Partner with cross-functional stakeholders to identify ... Support outage and storm restoration activities as required, including evenings, weekends, and ...
Compliance Representative
Akron, OH · On-site
... and Planning Reliability Standards. * Partner with cross-functional stakeholders to identify ... Support outage and storm restoration activities as required, including evenings, weekends, and ...
Senior Infrastructure Engineer
Columbus, OH · On-site
$104K - $142K/yr
... outages impacting Hogan applications and supporting infrastructure ... Participate in a rotating 24 x 7 on-call support schedule, including evenings, weekends, and ...
Senior Infrastructure Engineer
Columbus, OH · On-site
$104K - $142K/yr
... outages impacting Hogan applications and supporting infrastructure ... Participate in a rotating 24 x 7 on-call support schedule, including evenings, weekends, and ...
Cloud Engineer
Beavercreek, OH · On-site
$51.75 - $69/hr
... after-hours/weekends) for all external websites/applications, the Corporate Intranet, and ... outages. c) Provide regular updates and/or reports on application issues and system up-time to IT ...
Cloud Engineer
Beavercreek, OH · On-site
$51.75 - $69/hr
... after-hours/weekends) for all external websites/applications, the Corporate Intranet, and ... outages. c) Provide regular updates and/or reports on application issues and system up-time to IT ...
Maintenance Technician
Cincinnati, OH · On-site
$22 - $24/hr
... outages, water leaks) Monitoring, Communication & Continuous Improvement * Respond promptly to ... Able to work flexible hours, including some evenings and weekends. Skills & Competencies * Strong ...
Maintenance Technician
Cincinnati, OH · On-site
$22 - $24/hr
... outages, water leaks) Monitoring, Communication & Continuous Improvement * Respond promptly to ... Able to work flexible hours, including some evenings and weekends. Skills & Competencies * Strong ...
Distribution Specialist - 2nd Shift
Saint Bernard, OH · On-site
$62K - $85K/yr
Labor & Resource Planning * Partner with 3PL operators to ensure appropriate staffing, training ... weekends as operational needs arise. * Up to 10% travel required. Salary Pay Range: $62,000.00 ...
Distribution Specialist - 2nd Shift
Saint Bernard, OH · On-site
$62K - $85K/yr
Labor & Resource Planning * Partner with 3PL operators to ensure appropriate staffing, training ... weekends as operational needs arise. * Up to 10% travel required. Salary Pay Range: $62,000.00 ...
Maintenance Supervisor
Cleveland, OH · On-site
Coordinating PM and other outage activities on equipment in area of responsibility. * Planning the ... weekend. Let Your Career Take Flight at Howmet Aerospace! We recognize and reward our employees ...
Maintenance Supervisor
Cleveland, OH · On-site
Coordinating PM and other outage activities on equipment in area of responsibility. * Planning the ... weekend. Let Your Career Take Flight at Howmet Aerospace! We recognize and reward our employees ...
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Contractor
Re-posted 4 days ago
Job description
Company Description
AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.
Job Description
Incident Manager/ Problem Management (5+ Yr Exp)
Location: Hamilton, OH
Qualifications
THE JOB
Responsible for leading project teams and large individual projects, troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the review, validation and implementation of customer-requested configurations and design changes. Acts in compliance with industry and Company technical requirements, standards, policies, and procedure. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in multiple managed services solutions and vendor equipment. Acts as a key contributor in a complex and crucial environment.
THE WORK YOU'LL DO
Serves as an intermediary between the Design/Product Teams and the Service Assurance Engineering Team to validate and approve designs
Works with implementation teams to onboard new customer solutions
Demonstrates advanced knowledge and in-depth understanding of product life cycle. High aptitude for product design and network architecture
Interfaces with customers to implement issue resolution and routine maintenance updates and configuration optimization
Interfaces with equipment vendors to resolve and document equipment fixes, firmware upgrades, etc.
Interfaces with off-net providers to resolve transport, outage and CPE-caused issues
Serves as special point of contact/SME for Enterprise Tech Support during new product enhancements and tools enhancements. Able to identify root cause trends and further analyze deep tech data and drive to resolution
Identifies knowledge, training and documentation gaps for lower tiers of support and works with training, technical writers and implementation teams to close gaps
Manages large technical projects to completion. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Refines group process, delegates tasks, represents team on project calls
Works service impacting escalations from Engineers 1, 2, 3 and other internal departments
Makes configurations changes as necessary /applicable
Creates, reviews and maintains documentation for individual customer solutions. Able to communicate at all levels of the organization clearly and effectively
Develops and delivers technical training
Able to function independently. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
KNOWLEDGE AND ABILITIES
Highest level escalation point for Managed Services customer issues.
Serves as Subject Matter Expert for all products and customer implementations.
Proactively reviews customer solutions to identify and resolve potential issues.
Proactively makes design improvement recommendations. Provides a great customer experience.
EDUCATION AND TRAINING
Qualifications: Bachelor's Degree or Equivalent
Certifications: CCNP, CCDP, JNCIP (preferred)
Additional Information
If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490