Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.
Location
Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.
Job Summary
The Student Worker supports the Admissions and Recruitment team in engaging prospective students and families, advancing the university's mission and enrollment goals. Responsibilities include hosting campus tours, assisting with information sessions and recruitment events, responding to inquiries via phone, email, and chat, and guiding applicants through admissions steps and deadlines. The role helps manage application materials and CRM data entry with accuracy and confidentiality, prepares outreach lists and mailings, and contributes to social media and peer-to-peer ambassador efforts that highlight HBCU culture and student success. The Student Worker collaborates with staff and student ambassadors, maintains a welcoming front-desk presence, schedules appointments, and provides general office support (filing, scanning, and inventory). Ideal candidates demonstrate professionalism, strong communication and customer service skills, cultural competence, attention to detail, and reliability. Some evening/weekend availability may be required during peak recruitment periods; FERPA compliance and training will be expected.
Sponsorship is not available for this position.
Responsibilities
Front desk and visitor support
- Greet and check in guests; maintain a welcoming, student-centered environment.
- Answer phones, emails, and chat; route inquiries and provide accurate information on deadlines, requirements, and next steps.
- Schedule appointments for counselors; manage lobby flow during peak times.
Campus tours and events
- Lead or assist with campus tours, info sessions, Open House, and yield events.
- Prep materials (nametags, packets, signage); set up/tear down event spaces.
- Track attendance, collect feedback, and support post-event follow-up.
Application and records support
- Assist with opening, sorting, and scanning mail; match documents to applicant files.
- Enter and verify data in the CRM/student information system with high accuracy.
- Monitor checklist items; flag missing materials and basic discrepancies for staff.
- Maintain confidentiality and comply with FERPA and office data protocols.
Outreach and recruitment support
- Call, text, or email prospective students about application status, deadlines, FAFSA/financial aid steps, admitted-student tasks, and visit opportunities.
- Support counselor travel prep (materials inventory, shipping, packing lists).
- Participate in peer-ambassador efforts that highlight HBCU culture, student life, and success stories.
Digital and communications support
- Draft short, student-voice messages and FAQs for email, chat, and social posts.
- Update web pages, event listings, and QR codes under staff direction.
- Help maintain content libraries (photos, testimonials, reels) aligned to the brand.
Office operations
- Perform clerical tasks: filing, copying, scanning, inventory, and supply runs.
- Keep reception and tour routes tidy; restock literature racks and welcome areas.
- Track hours, follow shift schedules, and communicate coverage needs promptly.
Inclusion, professionalism, and safety
- Model excellent customer service, cultural humility, and respect for all families.
- Uphold HBCU values in every interaction; serve as a positive campus ambassador.
- Complete required trainings (FERPA, phone etiquette, accessibility, Title IX).
- Follow emergencies, privacy, and security procedures; report issues promptly.
Additional expectations
- Attend briefings and weekly huddles; provide feedback to improve processes.
- Support evening/weekend events during peak recruitment and yield periods.
- Other duties as assigned in support of enrollment goals.
Required Qualifications
- Strong communication and interpersonal skills; reliable and punctual.
- Detail-oriented with accurate data entry; comfortable with Microsoft 365/Google Workspace and basic CRM tasks.
- Knowledge of campus resources and enthusiasm for representing HBCU mission and culture
Required Documents to Attach
- Cover letter.
- Resume.
- Unofficial transcripts.
- A list of at least 3 professional references with their contact information.
Contact Information
For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
Excellence
We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.
Respect
We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.
Community
We strive to build community and value a good mindset.
Teamwork
We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.
Learning
We cultivate a practice of global pedagogies in a learning environment.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.
Certain positions may also require the selected candidate to submit to or have:
* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
* a motor vehicle report for positions that require driving an Albany State University vehicle
* a successful pre-employment drug test
Equal Employment Opportunity
Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.
