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Weekend Level 1 Help Desk Support Jobs in Ohio (NOW HIRING)

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

PC Technician/Help Desk

Lordstown, OH · On-site

$17.25 - $23.50/hr

The PC Technician/ Help Desk Analyst will provide PC Support and troubleshooting, and Android Phone Support. Qualifications 1+ year of experience as a PC Technician or Help Desk Analyst. Additional ...

Help Desk Technician

Columbus, OH · Hybrid

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview As a Help Desk Technician , you'll be the first point of contact for our clients ... Gather and document incident details during first-level phone support, making sure client needs and ...

Help Desk Technician

Columbus, OH · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position OverviewAs a Help Desk Technician, you'll be the first point of contact for our clients ... Gather and document incident details during first-level phone support, making sure client needs and ...

Help Desk Technician

Columbus, OH · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview As a Help Desk Technician , you'll be the first point of contact for our clients ... Gather and document incident details during first-level phone support, making sure client needs and ...

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...

  • Medical

  • Dental

  • Vision

  • Retirement

Maintain and improve help desk procedures, workflows, and tracking standards for recurring IT support issues and remedial actions. * Monitor ticket queues and enforce service-level performance ...

  • Medical

  • Dental

  • Vision

  • Retirement

Maintain and improve help desk procedures, workflows, and tracking standards for recurring IT support issues and remedial actions. * Monitor ticket queues and enforce service-level performance ...

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

... 1-3 years of help desk, technical support, or related IT experience preferred. • Working knowledge of Windows and/or macOS operating systems, Microsoft 365, and basic networking concepts. • ...

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Showing results 41-60

Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio?

The most popular types of Level 1 Help Desk Support jobs in Ohio are:

$16.75 - $22.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago


Job description

Job Openings >> Help Desk Technician
Help Desk Technician
Summary
Title: Help Desk Technician ID: 13954 Location: Salem, Ohio Department: Information Services/IT Job Type: SRMC
More about this job >
Description

SRMC Has an Exciting Opportunity for Qualified Candidates!

Position: Part Time Helpdesk Technician   

Department: Information Services   

Shift: Varies  

PURPOSE

The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times.

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity.  They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.

QUALIFICATIONS

  • Associate Degree in Computer Science/Technology required, Bachelor degree preferred. 
  • Certification in Microsoft products preferred.
  • Minimum of two years' experience preferred

BENEFITS

Competitive wages

Medical/prescription insurance

Dental insurance

Vision insurance

Accident and critical insurance

Employer paid life insurance

403 (b) retirement with employer matching 

Tuition reimbursement

Continuing education reimbursement

Cafeteria discounts

Employee Assistance Program

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