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Weekend Level 1 Help Desk Support Jobs in Ohio (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...

nLogic

Help Desk Analyst I

Dayton, OH · On-site

$20 - $27.25/hr

The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ... Willingness to work primarily first shift (0700 - 1500 EST) with flexibility to support weekends ...

Tomorrow's Technology Today

Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...

Talent Groups

IT Help Desk Analyst

Westerville, OH · On-site

Seeking an experienced IT Help Desk Support Analyst to troubleshoot and support enterprise IT environments, including servers, networks, virtualization, Windows/Linux systems, Active Directory, and ...

New

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... one of the top contractors in the nation. We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Minimum 1 year of experience in IT help desk or desktop support roles. * CompTIA A+ and CompTIA Security+ Preferred! * Proven experience in troubleshooting hardware and software issues. * Proficient ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

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Showing results 21-40

All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Ohio

Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Ohio?

The most popular types of Level 1 Help Desk Support jobs in Ohio are:

Weekend Level 1 Help Desk Support jobs near you

Service Desk Analyst at Avon Lake, OH

Managed Staffing

Avon Lake, OH • On-site

$18.50 - $25.50/hr

Contractor

Re-posted 27 days ago

Job description

Job Title: "Service Desk Analyst" 
Location: Walker Road Avon Lake, OH 44012
 
Job Description: 
Summary:
The Analyst, Service Desk is to the customers champion in addressing IT – related needs.  This position provides professional and effective IT Service Desk support services to the end users via telephone, email or remote access on a variety of technical issues and problems
Essential duties and Responsibilities:
Provides level 1 customer and technical support, including how-to questions, to customers through inbound phone and email requests.
Independently identifies, troubleshoots, documents, and replicates simple to complex customer problems and then resolves or escalate complex problems according to escalation procedures.
Applies existing technical skills and begins to develop advanced skills using tools and equipment appropriate for the position.
Retains ownership of all cases throughout the resolution process which may require follow-up with customers and involvement with other IT groups.
Reports enhancement requests and defects receiving from customers regarding hardware, applications or documentation and communicate to appropriate IT personnel.
Participates in the knowledge creation and maintenance process.
Carries out level 1 tasks such as password changes, user account creations, deletions, archiving, assisting user with additional and removal of printers on a PC, assisting users with commercial software and mission-critical system issues.
Participates in the continuous improvement of Service Desk processes, communications and relationship with both customers and the rest of IT.
Acts as executive (c-suite) IT support back-up and is responsible for providing executive IT support when primary Executive Support Analyst is out of the office or otherwise unavailable.
 
Enter, tracks and maintains incident tickets in Service Now ticketing system.
 
Qualifications:
1-5 years’ experience troubleshooting in a help desk/service desk environment