ZipRecruiter

Log In

1

Weekend Helpdesk Jobs in Springfield, VA (NOW HIRING)

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include:

Cloudforce

Helpdesk Technician I

National Harbor, MD

$50K/yr

Helpdesk Technician I Location: National Harbor, MD Type: Full Time Compensation: $50,000 Annually, subject to experience - plus a performance bonus of up to 15% of annual salary, paid in quarterly ...

New

next page

Showing results 1-20

All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Springfield, VA

Weekend Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do weekend helpdesk jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for weekend helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Springfield, VA? The most popular types of Helpdesk jobs in Springfield, VA are:
What are popular job titles related to Weekend Helpdesk jobs in Springfield, VA? For Weekend Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Springfield, VA look for? The top searched job categories for Weekend Helpdesk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Weekend Helpdesk jobs? Cities near Springfield, VA with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Springfield, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Helpdesk Specialist Master

Dhaka Technologies Limited Company

Washington, DC

$20 - $30/hr

Full-time

Posted 3 days ago

Job description

Helpdesk Specialist Master

Vacancy: 2

Work Arrangement: Onsite

Location: Washington, DC 20024

Employment Type: Contract

Engagement Type: W2 or 1099 only; no C2C


Dhaka Technologies Limited is hiring for a client seeking a Helpdesk Specialist Master to provide first-line technical support for employees, ensure timely resolution of IT issues, and deliver strong customer service. The role maintains reliable access to technology, troubleshoots hardware and software issues, and escalates complex problems as needed.

Position Summary

The Helpdesk Specialist Master provides first-line technical support to government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports the organization’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.

Key ResponsibilitiesTechnical Support and Troubleshooting
  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
  • Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
  • Diagnose and resolve hardware failures, software errors, and configuration issues.
Customer Service and Communication
  • Serve as the first point of contact for IT support requests received by phone, email, ticketing system, or walk-in.
  • Deliver clear, courteous, and professional communication to end users.
  • Document all support interactions, resolutions, and follow-up actions in the ticketing system.
  • Provide guidance and training to users on basic technology functions and best practices.
System and Device Management
  • Install, configure, and update software and operating systems on end-user devices.
  • Support device imaging, deployment, and lifecycle management.
  • Maintain an inventory of IT equipment, ensuring accurate tracking and documentation.
Escalation and Collaboration
  • Escalate complex or unresolved issues to specialized teams, including network, security, server, or application support.
  • Collaborate with other IT staff to identify recurring issues and recommend improvements.
  • Participate in incident response efforts when needed, including outages or critical system disruptions.
Security and Compliance
  • Ensure all devices and systems comply with applicable security policies.
  • Support patching, antivirus updates, and security configurations on end-user devices.
  • Report potential security incidents or vulnerabilities to the appropriate teams.
Required Qualifications
  • High school diploma or equivalent; an associate degree or technical certification is preferred.
  • Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications.
  • Familiarity with Active Directory, ServiceNow ticketing systems, and remote support tools.
  • Ability to troubleshoot hardware, software, and network issues.
  • Excellent communication, customer service, and problem-solving skills.
Preferred Qualifications
  • CompTIA A+, Network+, or Security+ certification.
  • Experience supporting government or large enterprise environments.
  • Knowledge of ITIL practices and service management principles.
Key Competencies
  • Strong customer-service orientation.
  • Ability to work independently and as part of a team.
  • Patience, professionalism, and attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment.


Responsibilities
  1. Responds to and diagnoses problems through discussions with users.
  2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up.
  3. Supervises help desk operations and serves as the focal point for customer concerns.
  4. Provides support to end users on a variety of issues.
  5. Identifies, researches, and resolves technical problems.
  6. Responds to telephone calls, emails, and personnel requests for technical support.
  7. Documents, tracks, and monitors problems to ensure timely resolution.
  8. Provides second-tier support to end users for PC, server, or mainframe applications or hardware.
  9. Interacts with network services, software systems engineering, and application development teams to restore service or identify and correct the core problem.
  10. Simulates or recreates user problems to resolve operating difficulties.
  11. Recommends system modifications to reduce user problems.

RequirementsMinimum Education/Certification Requirements

Bachelor’s degree in IT or a related field, or equivalent experience.

Required/Desired Skills

Skill

Required/Desired

Amount of Experience

Bachelor’s degree in IT or a related field, or equivalent experience

Highly desired

20 Years

Diagnosing and resolving end-user computer and peripheral problems

Required

16 Years

Providing second-tier support to end users and supporting server or mainframe applications and hardware

Required

16 Years

Documenting, tracking, and monitoring end-user, server, or mainframe application and hardware problems

Highly desired

16 Years

Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications

Required

10 Years

Installing, configuring, and updating software and operating systems on end-user devices

Required

16 Years

Familiarity with Active Directory, ServiceNow ticketing systems, and remote support tools

Required

16 Years

Troubleshooting issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications

Required

10 Years

Assisting with password resets, account unlocks, and identity management through Active Directory and other authentication tools

Required

16 Years

Diagnosing and resolving hardware failures, software errors, and configuration issues

Required

16 Years

Delivering clear, courteous, and professional communication to end users

Required

16 Years

Documenting all support interactions, resolutions, and follow-up actions in the ticketing system

Required

16 Years

Providing guidance and training to users on basic technology functions and best practices

Required

16 Years

How to Apply

Interested candidates who meet the qualifications should send their resume to talent@dhakatech.us.