ZipRecruiter

Log In

1

Weekend Email Customer Support Jobs in Indiana (NOW HIRING)

TCC Solutions

Support Center Agent (35213)

Indianapolis, IN · Remote

$18 - $24/hr

Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when ... Occasional evening and weekend work may be required as job duties demand. Must pass background ...

Keystone RV

Customer Care Specialist

Goshen, IN · On-site

$15 - $19.75/hr

This role will assist customers and dealers with product support, troubleshooting, and general inquiries. Key Responsibilities: * Respond to customer and dealer inquiries via phone and email in a ...

Keystone RV

Customer Care Specialist

Goshen, IN · On-site

$15.25 - $20/hr

This role will assist customers and dealers with product support, troubleshooting, and general inquiries. Key Responsibilities: * Respond to customer and dealer inquiries via phone and email in a ...

DPDHL

Client Support Lead

Indianapolis, IN

$17.25 - $23.25/hr

... email, and chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available ...

DHL

Client Support Lead

Indianapolis, IN · On-site

... email, and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and weekends as ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and weekends as ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Lead

Indianapolis, IN · On-site

... email, and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm -; 11:00 pm, Monday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

DPDHL

Client Support Specialist

Indianapolis, IN

$23.50/hr

First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and weekends as ... Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

DPDHL

Client Support Lead

Indianapolis, IN · On-site

... email, and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm -; 11:00 pm, Monday ... Efficiently resolve complex customer complaints by providing timely, appropriate solutions ...

previous pagenext page

Showing results 21-40

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Indiana

Weekend Email Customer Support information

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Indiana? The most popular types of Email Customer Support jobs in Indiana are:
What are popular job titles related to Weekend Email Customer Support jobs in Indiana? For Weekend Email Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Indiana look for? The top searched job categories for Weekend Email Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Weekend Email Customer Support jobs? Cities in Indiana with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Call Center Customer Support Specialist (Full time)

Crew Carwash, Inc.

Fishers, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Crew Carwash rating

8.0

Company rating: 8.0 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

82nd of 363 rated vehicle maintenance

Job description

Get on the CREW!
Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with amazing benefits and the best coworkers in Indiana, apply today! Check us out!

We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row!

Crew Carwash Honored as One of the Best Places to Work in 2024, a Glassdoor Employees' Choice Award Winner - Crew Carwash (click the link to read the news!)

The Customer Support Specialist will provide outstanding customer service to both our internal and external customers by efficiently supporting Crew Carwash’s key customer loyalty programs and processing customer comments and feedback, while working out of our corporate office in Fishers, IN. This position is a fast-paced, high volume role that offers an outstanding opportunity to gain entry into the Crew Carwash Operations team. This person will maintain a positive attitude while fielding in bound calls, handling any issues related to customer service and support overall account maintenance.
Primary Responsibilities
The following responsibilities outline critical aspects of the Customer Support Specialist.
  • Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
  • Research and resolve customer issues and follow up when necessary and appropriate
  • Fulfill requests for information and maintain account changes
  • Process customer comments and feedback
    • Agent is the voice for the customer and funnels feedback amp; concerns to the Customer Support Supervisor or Director
  • Perform data entry and database maintenance functions
  • Set-up and administration of Crew’s Fleet Program
  • Administration of Crew’s Fundraising Program
    • Handle phone and email inquiries
    • Process incoming applications amp; qualify organizations non-profit status
    • Preparing fundraiser contract amp; ordering of fundraiser tickets
    • Prepare online fundraisers amp; request check for proceeds earned
  • Process and ship Book amp; Gift Card orders placed on website daily
  • Help with Front Desk/Receptionist coverage
  • Greet guests amp; answering main phone line
  • Sort mail, process Corporate amp; Phone Book/Ticket orders
What do we need from you?
  • Proficient use of Microsoft Office products (particularly Excel)
  • Outstanding communication skills
  • Strong desire to give exemplary service to Crew’s internal amp; external customer
What Can We Offer You? (get ready because it is a lot!)·
· Group health, dental and vision plan
· Education assistance (up to $3,500/year) - Good for undergraduate or graduate study
· Student Loan Payback Program (Up to $1,200/year)
· 401(k) with company match
· PTO - Paid time off plan + 6 paid holidays/year
· Very structured, formal training at all levels
· A uniquely fun and rewarding work environment.
· Fun amp; healthy culture
· FREE carwashes, naturally
· Fantastic Tuition Reimbursement and Student Loan Pay Off Program
· Competitive compensation based on experience
· Incredible training
· Growth potential
· Employee recognition and appreciation events
A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and team members!
EOE/DFWP/ADA
Sounds too good to be true right? Well, you will never know if you don’t apply!
We simply can’t wait to meet you and for you to find out what you’re missing in a career. Our recruiting team is ready to share the Crew Culture with you!

What Crew Carwash employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply