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Weekend Email Customer Support Jobs in Fort Wayne, IN

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Manage large volume of emails; sort and file away according to procedure * Effectively and ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Manage large volume of emails; sort and file away according to procedure * Effectively and ...

Nashville Public Radio

Email Developer

Fort Wayne, IN · On-site

$65 - $95/hr

Collaborate with marketing team to map customer journeys and design automated, personalized ... blocks to support a templatized, modular design system and corresponding code library.

GreenWay Bank

Client Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

GreenWay Bank was founded in 1889 and has built a long tradition of serving customers with ... person service, phone, email, chat, account servicing, digital banking support, and issue ...

GreenWay Bank

Client Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

GreenWay Bank was founded in 1889 and has built a long tradition of serving customers with ... person service, phone, email, chat, account servicing, digital banking support, and issue ...

GreenWay Bank

Client Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

GreenWay Bank was founded in 1889 and has built a long tradition of serving customers with ... person service, phone, email, chat, account servicing, digital banking support, and issue ...

Twen Nonwovens US

Customer Service/Data Entry

Fort Wayne, IN · On-site

$14.50 - $17.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

Twen Nonwovens US

Customer Service/Data Entry

Fort Wayne, IN · On-site

$14.50 - $17.75/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

TWE Nonwovens US Inc

Customer Service/Data Entry

Fort Wayne, IN · On-site

$15.75 - $20.75/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat while maintaining a high level of customer satisfaction. * Data Verification: Review ...

TWE Nonwovens US Inc

Customer Service/Data Entry

Fort Wayne, IN · On-site

$15.75 - $20.75/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat while maintaining a high level of customer satisfaction. * Data Verification: Review ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Fort Wayne, IN

Weekend Email Customer Support information

See Fort Wayne, IN salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for weekend email customer support in Fort Wayne, IN is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are popular job titles related to Weekend Email Customer Support jobs in Fort Wayne, IN?

For Weekend Email Customer Support jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Fort Wayne, IN look for?

The top searched job categories for Weekend Email Customer Support jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Weekend Email Customer Support jobs?

Cities near Fort Wayne, IN with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you
Infographic showing various Weekend Email Customer Support job openings in Fort Wayne, IN as of June 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,553 per year, or $22.9 per hour.

Customer Support Specialist

80/20, LLC

Columbia City, IN • On-site

$16.50 - $22.25/hr

Full-time

Re-posted 9 days ago

Job description

The Customer Support Specialist is the main point of contact for our customer base through the various channels of sales. This will include, but is not limited to, our Distribution Partners, Customers, Amazon, 80/20.net, Direct, etc. This individual will handle inquiries via all communication channels including but not limited to Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full circle each day to our distribution partners and customers and provide accurate information regarding our product and services to our broad customer base.  The Customer Support Specialist is responsible for customer satisfaction regarding the experience the customer had. It is expected that this person will stay up to date on all trainings provided in order to be able to perform their job functions successfully. The Customer Support Specialist will need to flex their schedule when necessary to serve our customers. The Customer Support Specialist is responsible for knowing the 80/20 business model and utilizing it throughout daily conversation and learn to speak to our company mission and vision along with sharing the things that create the 80/20 culture.  Duties include, but are not limited to:

  • Provide a full circle World Class Customer Service Experience to our Customers and 80/20 team
  • Responsible for logging all required information determined listed out in our department procedures into our Software applications
  • Participate in Wiginars
  • Manage large volume of emails; sort and file away according to procedure
  • Effectively and professionally, communicate to customers through all communication channels.
  • Coordinate all change orders related to Customer Orders
  • Promptly qualify and respond to all Customer and 80/20 Team inquiries
  • Assist customers with basic product quotes and applications
  • Provide Freight Quotes
  • Track Purchase Orders proactively and communicate progress to relevant parties
  • Track Shipping Information and provide updates to Customers and 80/20 team
  • Follow up on various projects and quotes in a timely manner
  • Engage customers in natural communications aimed at enhancing their 80/20 experience
  • v  Make customer sales calls with Sales Team
  • v  Participate in continuous 80/20 LLC product training
  • v  Be able to cross-reference competitively [Price and Availability]
  • v  Assist in other areas as needed

Required Qualifications:

  • High School Diploma or GED.
  • Previous customer service experience (retail, service industry, call center, etc.)
  • Knowledge with online chat programs and working with freight lines.
  • Can speak, read, and write in English. Second language fluency is welcomed.
  • Experience with Windows Based Office Software (Excel, Word, PowerPoint, etc.)
  • Strong math skills (add, subtract, multiply, and divide) along with knowledge of fractional and metric measuring methods.
  • Can read and follow Work Instructions and Procedures.
  • Interacts professionally with customers, distributors and 80/20 team while, showing patience with those who are new to 80/20’s products and services.
  • Demonstrates a positive attitude and works well in a fast-paced team environment while interacting with people
  • Is self-assured and has the desire to succeed by taking initiative and following through on projects and tasks.
  • Possesses exceptional listening and communication skills
  • Has the mindset to be an effective problem solver.
  • Has the knack to promote and sell 80/20 Inc. products

 

Preferred Qualifications:

  • College degree in communications or similar field
  • 2+ years of customer service experience (retail, service industry, call center, etc.)
  • 1+ years of experience with 80/20 products

This person must be a team player as they will be working closely with the Sales Department and other areas of the company to best assist our customers. This person should be self-motivated and willing to help himself or herself learn more in-depth details about our products and offerings.

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