ZipRecruiter

Log In

1

Weekend Customer Support Jobs in Boston, MA (NOW HIRING)

Vecna

Technical Support Specialist

Burlington, MA

Prepare and Lead customer support calls. * Monitor application and server-side performance metrics ... Some weekend and after-hours work may be required. Position Location Burlington MA / Remote

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Success in this role requires a customer-focused mindset, attention to detail, and the ability to ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Success in this role requires a customer-focused mindset, attention to detail, and the ability to ...

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Success in this role requires a customer-focused mindset, attention to detail, and the ability to ...

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Success in this role requires a customer-focused mindset, attention to detail, and the ability to ...

Vinfen

Autism Support Broker

West Roxbury, MA · On-site

$27.68/hr

  • Medical

  • Life

... weekend days as needed; may also need to be available by phone, text, or other forms of communication on flexible hours. • Facilitates the development of the child's person-centered Autism Support ...

OvationCXM

Restaurant Support Technician

Boston, MA · On-site

$50 - $75/hr

Customer experience professionals choose OvationCXM because our CXM platform delivers customers ... Restaurant Support Technician Part-time Contract | On-site | Greater Boston, MA We are looking for ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Participates in on-call rotation and covering off-shift hours/weekends/holidays as required * Other ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Participates in on-call rotation and covering off-shift hours/weekends/holidays as required * Other ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Participates in on-call rotation and covering off-shift hours/weekends/holidays as required * Other ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Participates in on-call rotation and covering off-shift hours/weekends/holidays as required * Other ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Participates in on-call rotation and covering off-shift hours/weekends/holidays as required * Other ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensures customer satisfaction during the support event. Key Accountabilities * Independently ... Participates in on-call rotation and covering off-shift hours/weekends/holidays as required * Other ...

previous page

Showing results 41-60

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Boston, MA

Weekend Customer Support information

See Boston, MA salary details

$11

$25

$62

How much do weekend customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for weekend customer support in Boston, MA is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $28.75 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Boston, MA?

The most popular types of Customer Support jobs in Boston, MA are:

What are popular job titles related to Weekend Customer Support jobs in Boston, MA?

For Weekend Customer Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Boston, MA look for?

The top searched job categories for Weekend Customer Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Weekend Customer Support jobs?

Cities near Boston, MA with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.

GPS Graduate Recruitment Support Specialist (Part-Time)

UMass Lowell

Lowell, MA • On-site

$17.75 - $24/hr

Other

Re-posted 5 days ago

Job description

General Summary of Position:

Apply today to become a valued member of the graduate recruitment team at UMass Lowell! Our Graduate, Online & Professional Studies (GPS) office is a fast-paced environment where you'll work closely with students and colleagues alike. If you're looking for a supportive, friendly work environment, UMass Lowell is the place to be. We look forward to seeing your application.

The GPS team is seeking a part-time support specialist in graduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through student outreach and support projects, customer service, and various administrative tasks. A strong desire to provide top-tier customer service is a must.

Responsibilities include, but are not limited to, outreach to new inquiries, answering calls, assisting students throughout the application process, answering work queue emails, updating and maintaining student records, and providing in-depth customer relations support, often on an individual basis with prospective and current students.

The Graduate Recruitment Support Specialist will assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The person in this position will be required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving.

Additional duties: learning, understanding, and upholding university policy, with regard to university admissions and recruitment.

New employees will be trained to gain a working knowledge of our Student Information System (SiS) and our available student services. They will also work with UMass Lowell faculty, students, and staff and will handle confidential information.

This is an on-campus, part-time, non-benefited, non-unit position - 18 hours per week, max allotted, with some exceptions. Flexible scheduling. The GPS office is open from 8:30 am-5 pm Monday-Friday. No Weekends.

Minimum Qualifications (required):

  • Associate degree, with background in customer support and/or business operations support.
  • Preference to those with previous higher education experience, at either public or private institution.
  • Must be proficient in MS office, with clear demonstrable experience with Microsoft Excel and previous experience using Customer Relations Management (CRM) or Business Application Software in their previous employment.
  • Seeking a candidate that has outstanding phone and email etiquette and the ability to answer questions in a professional and timely manner.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position. This role is reviewed each fiscal year and may be renewed based on organizational needs and funding.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.


The University of Massachusetts President's Office welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Umass Lowell logo

About Umass Lowell

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Lowell, MA, US

Year founded

2021

View All Umass Lowell Jobs

Apply