ZipRecruiter

Log In

1

Weekend Customer Support Jobs in Boston, MA (NOW HIRING)

Kelly Services

Customer Support Representative

Chelmsford, MA · On-site

$16.50 - $22.50/hr

Customer Support Representative I Job Summary: Responsible for being 100% available to answer and respond to a high volume of inbound phone calls through the ZOLL Customer Support 800 number. Process ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Boston, MA

Weekend Customer Support information

See Boston, MA salary details

$11

$25

$62

How much do weekend customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for weekend customer support in Boston, MA is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $28.75 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Boston, MA?

The most popular types of Customer Support jobs in Boston, MA are:

What are popular job titles related to Weekend Customer Support jobs in Boston, MA?

For Weekend Customer Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Boston, MA look for?

The top searched job categories for Weekend Customer Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Weekend Customer Support jobs?

Cities near Boston, MA with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.

Customer Support Specialist II

TOTAL Deutschland GmbH

Woburn, MA • On-site

$60 - $80/hr

Other

Posted 5 days ago

Job description

For more than 35 years, Midé Technology—part of the Hutchinson family—has operated as an innovative and adaptable engineering services and R&D organization based in Woburn, MA. With a team of over 50 employees, we deliver advanced products and solutions to customers across U.S. government agencies (including the Department of Defense and NASA) as well as the broader commercial market. Our work spans piezoelectric components, shock and vibration sensors and software, and smart systems designed to provide meaningful value and technical insight to our customers.

POSITION:

Customer Support Specialist II

Reporting to the Senior Director of Marketing Engagement

AS A CUSTOMER SUCCESS SPECIALIST, YOU WILL:
  • Approach problem-solving with curiosity and creativity.
  • Maintain flexibility and adaptability in the face of challenges and change.
  • Demonstrate a willingness to learn and continuously improve.
  • Build lasting relationships with customers and internal colleagues.
  • Support a positive team culture grounded in equality and inclusion.
KEY RESPONSIBILITIES:
  • Serve as the primary point of contact for all customer support requests.
  • Resolve customer inquiries by connecting customers to the appropriate resources.
  • Document all communications using customer support tools such as HelpScout and HubSpot.
  • Show openness to using AI tools to enhance efficiency in the role.
  • Assist with marketing research by creating and maintaining customer profiles.
  • Complete occasional administrative tasks, including facilitating customer payments.
  • Stay informed about evolving customer service best practices and new support tools.
YOU HAVE:
  • Initiative to identify opportunities for improvement, efficiency, and growth.
  • Excellent critical thinking and problem‑solving abilities.
  • Comfort interacting with highly technical customers and internal stakeholders.
  • Ability to learn and understand our products and software platforms.
  • At least two years of experience in a customer-facing role.
  • Strong attention to detail and the ability to manage multiple priorities.
  • Clear and effective communication skills.
  • A consistent track record of meeting and exceeding goals.
  • A four‑year college degree in business, communications, psychology, or a related field.
PLUSES:
  • Experience with customer support platforms such as HelpScout or HubSpot.
  • Familiarity with CRM tools, particularly HubSpot.
  • Understanding of marketing and sales processes.
  • Customer service or customer‑facing experience at a technical or SaaS company.
  • Interest in emerging technologies.
Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.

Join us and show what drives you!

A French company with an international presence (25 countries): 170 years of history and passing on our know-how.

5 billion in turnover, with 5% invested in R&D.

#J-18808-Ljbffr

Apply