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Weekend Customer Support Jobs in Wareham, MA (NOW HIRING)

BankFive

Customer Support Representative

Fall River, MA · On-site

$16.50 - $22.25/hr

Customer Support Representative The Customer Support Representative answers incoming phone calls in a courteous and pleasant manner. Ensures delivery of superior customer experience with accurate ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Wareham, MA

Weekend Customer Support information

See Wareham, MA salary details

$11

$24

$60

How much do weekend customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for weekend customer support in Wareham, MA is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $27.84 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Wareham, MA?

The most popular types of Customer Support jobs in Wareham, MA are:

What are popular job titles related to Weekend Customer Support jobs in Wareham, MA?

For Weekend Customer Support jobs in Wareham, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Wareham, MA look for?

The top searched job categories for Weekend Customer Support jobs in Wareham, MA are:

What cities near Wareham, MA are hiring for Weekend Customer Support jobs?

Cities near Wareham, MA with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support Representative

BankFive

Fall River, MA • On-site

$16.50 - $22.25/hr

Other

Posted 15 days ago

Job description

Customer Support Representative

The Customer Support Representative answers incoming phone calls in a courteous and pleasant manner. Ensures delivery of superior customer experience with accurate information in a courteous, professional, consistent and efficient manner to both internal and external customers. Represents the Bank to customers and the community in a manner designed to maintain and expand business relationships. Facilitates processing and resolution of customer support requests, takes ownership of issues, and provides follow-up with the customer. Cross-sells various BankFive products and services in an effort to strengthen customer relationships. Acts as a subject matter expert for any questions related to Online Banking (registration issues, BillPay and Pop Money issues, navigating, troubleshooting issues, etc.). Exercises a high level of discretion in working with sensitive and confidential matters of significance within functional areas. Works closely with other departments of the bank to ensure consistent customer experience and adherence to bank policies and procedures. Assists the Digital Banking Center in operations, online account opening, funding, wires, loan payments, service requests, etc. as needed and appropriate.

Completes other duties as assigned.

Qualifications:

• High School Diploma and/or two to three years of call center experience, preferably in the financial industry.

• Experience and/or understanding of Retail banking operations, banking products, services, regulations, policies and procedures. Ability to communicate them articulately to internal and external customers.

• Experience and/or familiarity with third party vendor management process (e.g. online banking, bill pay, cash management services, mobile check deposit, etc.)

• Excellent interpersonal skills and the ability to work with diverse internal and external customers.

• Ability to handle multiple projects. Must be highly organized, able to meet deadlines, and changing priorities with an aptitude for problem solving.

• Proficient in Microsoft Office products. Must have technical aptitude to learn bank's proprietary systems.

• Excellent written, verbal and telephone communication skills.

Effort:

• Must be able to remain in stationary sitting / standing position 75% of time.

• Needs to be able to move about inside the office space to access file cabinets, office equipment, etc. May work in closets / confined storage areas.

• Use of hands and fingers to handle/ operate a computer and other office machinery such as a calculator, copy machine, scanner, computer printer,

• Requires occasional lifting/ carrying equipment/ boxes of up to 30 pounds within work area.

• Significant level of mental concentration to manage multiple complex tasks and changing priorities.

• Work requires continuous visual effort with hand/eye coordination for extended periods of time.

• Work requires continuous use of headset while answering and conversing with customers on the telephone.

Work Environment:

• Workweek, includes early/late shift as well as Saturday and Sunday.

• Works in a cubical setting with frequent interruptions, using a headset and while hearing coworkers conversations.

• Spends portion of most days answering and monitoring customer service calls.

• Attends meetings within the Bank requiring movement between floors.

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