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Weekend Customer Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants Payment Card Industry compliance. Duties ...

Steadily

Customer Support Specialist

Overland Park, KS · On-site

$70K/yr

As a Customer Support Specialist, you will: * Respond to high volumes of calls and emails from insureds, lenders, and agents * Handle policy servicing requests, including billing inquiries, document ...

Steadily

Customer Support Specialist

Overland Park, KS · On-site

$58.50 - $71.50/hr

CX Salary: $65,000/year + equity Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area . In this role, you'll provide fast ...

Steadily

Customer Support Specialist

Overland Park, KS · On-site

$70K/yr

As a Customer Support Specialist, you will: * Respond to high volumes of calls and emails from insureds, lenders, and agents * Handle policy servicing requests, including billing inquiries, document ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

Voice 8 System, Inc

Customer Support Team

Wichita, KS · On-site

$12 - $15/hr

Answering calls from awesome customers and donors * Logging info accurately * Helping people feel heard and supported Requirements You Should Have: * High school diploma or GED * Clear, confident ...

Voice 8 System

Customer Support Team

Wichita, KS · Remote

$12 - $15/hr

Answering calls from awesome customers and donors * Logging info accurately * Helping people feel heard and supported Requirements You Should Have: * High school diploma or GED * Clear, confident ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Kansas

Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Kansas?

The most popular types of Customer Support jobs in Kansas are:

What are popular job titles related to Weekend Customer Support jobs in Kansas?

For Weekend Customer Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Kansas look for?

The top searched job categories for Weekend Customer Support jobs in Kansas are:

What cities in Kansas are hiring for Weekend Customer Support jobs?

Cities in Kansas with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Specialist

BASYS Processing

Lenexa, KS • Hybrid

$17 - $22.75/hr

Full-time

Re-posted 21 days ago

Job description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If youre energized by meaningful work and motivated to make a real impact, youll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And were building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

  • Associates or Bachelors Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.

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