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Weekend Customer Success Jobs in Michigan (NOW HIRING)

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Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

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All JobsCustomer Success JobsWeekend Customer Success JobsWeekend Customer Success Jobs in Michigan

Weekend Customer Success information

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are the most commonly searched types of Customer Success jobs in Michigan? The most popular types of Customer Success jobs in Michigan are:
What are popular job titles related to Weekend Customer Success jobs in Michigan? For Weekend Customer Success jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success jobs in Michigan look for? The top searched job categories for Weekend Customer Success jobs in Michigan are:
What cities in Michigan are hiring for Weekend Customer Success jobs? Cities in Michigan with the most Weekend Customer Success job openings:
Weekend Customer Success jobs near you

Customer Success Manager

Competitive Wedge LLC

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Title: Customer Success Manager
Department: NorCal & SoCal Office
Supervisor: Local Specific
Classification: Exempt
Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible)
Compensation Package: Competitive salary, Bonus incentive program, Car allowance, Company phone, Medical, Dental, Vision, Life insurance, 401K.
Position Overview
Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.
Responsibilities:
-Act as liaison between client and CEO
-Prepare proposals and budgets for projects
-Generate project drawings, plans and specifications (Sr. Project Mgr.)
-Write final report for completed projects
-Revenue Forecasting (Sr. Project Mgr.)
-Attend meetings with potential and existing clients and Conduct Site Surveys
-Set up new projects in and quotes in WorkflowMax
-Create project files in various office software systems
-Enter project onto Excel project log tracking sheet and electronic file
-Manage project budgets (Sr. Project Mgr.)
-Manage "WIP" (work in progress) in WorkflowMax
-Manage billing and collection of Aging receivables 30 days and older
-Train new field technicians
-Review/Approve field technician time entries (Sr. Project Mgr.)
-Manage field technician's quality of work (Sr. Project Mgr.)
-Conduct field technician quarterly and annual review (Sr. Project Mgr.)
-Communicate with various Laboratory personnel
-Monitor field equipment and supplies to ensure optimum working order and availability
Required Qualifications:
-Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)
-5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)
-Excellent verbal and written communication skills
-Ability and willingness to travel (may include overnight stay)
-Proficient in MS Office
-Maintain technical certifications per industry standards -Attend required technical training per industry standards
Desired
-Bachelor's degree in Industrial Hygiene, Health and Safety or related field
-Book of Soil Clients or Soil Testing Experience

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