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Weekend Chat Support Jobs in Austin, TX (NOW HIRING)

Wise

API Integration Support Engineer

Austin, TX

$101K - $136K/yr

Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in ... for weekend and holiday coverage. * Location: You are located in (or willing to relocate to) the ...

Nexora Talent

Client Support Specialist (Remote)

Austin, TX · Remote

$17.75 - $24/hr

Respond to client inquiries via email, phone, and chat in a timely and professional manner ... Support daily administrative and operational tasks as assigned * Maintain professionalism and ...

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You should be comfortable with the latest web and mobile tools and technologies, and be skilled at sharing solutions over phone, email and chat. This position also handles internal IT support to our ...

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You should be comfortable with the latest web and mobile tools and technologies, and be skilled at sharing solutions over phone, email and chat. This position also handles internal IT support to our ...

Wise

API Integration Support Engineer

Austin, TX

$103K - $138K/yr

Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in ... for weekend and holiday coverage. * Location: You are located in (or willing to relocate to) the ...

Round Rock

Customer Support Specialist

Round Rock, TX

$25 - $30/hr

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

$16.75 - $21.50/hr

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests for assistance in utilizing the eMDs software suite via inbound and outbound phone calls and chat.

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Austin, TX

Weekend Chat Support information

See Austin, TX salary details

$14

$25

$44

How much do weekend chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for weekend chat support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Austin, TX? The most popular types of Chat Support jobs in Austin, TX are:
What are popular job titles related to Weekend Chat Support jobs in Austin, TX? For Weekend Chat Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Austin, TX look for? The top searched job categories for Weekend Chat Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Weekend Chat Support jobs? Cities near Austin, TX with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Austin, TX as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Senior Customer Support Representative - Day Shift

Allied Tech

Austin, TX • Remote

$60K - $74K/yr

Full-time

Re-posted 13 days ago

Job description

Senior Customer Support Representative - Day Shift

Some support issues take patience, judgment, and a little more experience to resolve. We're looking for the person people turn to when the usual fix isn't enough.


What is the pay?

  • $60,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Day Shift: 8:00 AM - 4:00 PM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.