Ashburn, VA · On-site
$48K - $50K/yr
You will manage inbound support requests through phone, chat, email, and ticketing systems ... Ability to work rotating shifts, including nights, weekends, and holidays * U.S. Citizenship and ...
Quick apply
Ashburn, VA · On-site
$48K - $50K/yr
You will manage inbound support requests through phone, chat, email, and ticketing systems ... Ability to work rotating shifts, including nights, weekends, and holidays * U.S. Citizenship and ...
Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed. * Applies ...
Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed. * Applies ...
Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone ... Flexible schedule, including weekend and holiday hours Nice to Have: * Knowledge and enthusiasm for ...
Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone ... Flexible schedule, including weekend and holiday hours Nice to Have: * Knowledge and enthusiasm for ...
Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone ... Flexible schedule, including weekend and holiday hours Nice to Have: * Knowledge and enthusiasm for ...
Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone ... Flexible schedule, including weekend and holiday hours Nice to Have: * Knowledge and enthusiasm for ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identifyreproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identifyreproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identifyreproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identifyreproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings.Research, analyze, and resolve customer issues while meeting established service levels.Identify reproducible software defects ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings.Research, analyze, and resolve customer issues while meeting established service levels.Identify reproducible software defects ...
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Arlington, VA · On-site
$63K - $97K/yr
Deliver support through phone, email, live chat, and virtual meetings. * Research, analyze, and resolve customer issues while meeting established service levels. * Identify reproducible software ...
Wise, VA · On-site
$19/hr
Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...
Wise, VA · On-site
$19/hr
Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...
Respond to customer inquiries via phone, email, and chat in a timely and professional manner ... There may be occasions that require overtime, evening, holiday, or weekend shifts Compensation The ...
Respond to customer inquiries via phone, email, and chat in a timely and professional manner ... There may be occasions that require overtime, evening, holiday, or weekend shifts Compensation The ...
$19/hr
Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...
$19/hr
Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...
Richmond, VA · On-site
$19 - $22/hr
Respond to customer inquiries via phone, email, and chat in a timely and professional manner ... There may be occasions that require overtime, evening, holiday, or weekend shifts Compensation The ...
Richmond, VA · On-site
$19 - $22/hr
Respond to customer inquiries via phone, email, and chat in a timely and professional manner ... There may be occasions that require overtime, evening, holiday, or weekend shifts Compensation The ...
Wise, VA · On-site
$19/hr
Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...
Wise, VA · On-site
$19/hr
Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...
$36K - $42K/yr
... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...
$36K - $42K/yr
... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...
Henrico, VA · On-site +1
$34K - $39K/yr
... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...
Henrico, VA · On-site +1
$34K - $39K/yr
... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...
$36K - $42K/yr
... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...
Quick apply
$36K - $42K/yr
... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...
$14.30 - $17.03
14% of jobs
$18.46 is the 25th percentile. Wages below this are outliers.
$17.03 - $19.76
21% of jobs
$19.76 - $22.49
14% of jobs
The median wage is $22.65 / hr.
$22.49 - $25.22
18% of jobs
$27.08 is the 75th percentile. Wages above this are outliers.
$25.22 - $27.95
12% of jobs
$27.95 - $30.68
6% of jobs
$30.68 - $33.41
4% of jobs
$33.41 - $36.14
3% of jobs
$36.14 - $38.87
3% of jobs
$38.87 - $41.60
3% of jobs
$41.60 - $44.33
1% of jobs
$14
$25
$44
A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.
As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.
The most popular types of Chat Support jobs in Virginia are:
For Weekend Chat Support jobs in Virginia, the most frequently searched job titles are:
The top searched job categories for Weekend Chat Support jobs in Virginia are:
Cities in Virginia with the most Weekend Chat Support job openings:
Ashburn, VA • On-site
$48K - $50K/yr
Full-time
Re-posted 18 days ago
Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 environment. This role serves as the first point of contact for customers, government partners, and business users seeking technical assistance, system guidance, and issue resolution.
You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Responsibilities include incident intake, problem triage, documentation, escalation management, and ongoing communication with users regarding ticket status and resolution progress.
Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.
What You’ll Bring:
High school diploma or equivalent
1+ year of IT help desk, service desk, or technical customer support experience
Working knowledge of Windows, Microsoft Office, and web-based applications
Strong written and verbal communication skills with a customer-first mindset
Ability to work rotating shifts, including nights, weekends, and holidays
U.S. Citizenship and ability to pass a background investigation
Preferred Qualifications:
Bilingual English/Spanish skills
CompTIA A+, HDI, or similar technical/customer service certifications
Experience with enterprise ticketing tools such as ServiceNow
Familiarity supporting government, trade, or large-scale external customer environments
Prior experience in regulated, public sector, or high-volume help desk settings
If you enjoy solving problems, helping customers, and working in a collaborative technical environment, this is an excellent opportunity to grow your IT support career.
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TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Recruiting and staffing services
201 - 500 Employees
Litchfield Park, AZ, US
