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Weekend Chat Support Jobs in Virginia (NOW HIRING)

Kinsale Insurance

Desktop Support Specialist

Richmond, VA · On-site

$73K - $85K/yr

Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions ... Participating in an on-call rotation for remote support during evenings and weekends as needed.

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Weekend Chat Support information

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How much do weekend chat support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for weekend chat support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Virginia?

The most popular types of Chat Support jobs in Virginia are:

What are popular job titles related to Weekend Chat Support jobs in Virginia?

For Weekend Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Virginia look for?

The top searched job categories for Weekend Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Weekend Chat Support jobs?

Cities in Virginia with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Desktop Support Specialist

Richmond, VA • On-site

Kinsale Insurance
Insurance Services • 11 - 50 employees
Learn more about Kinsale Insuranceexternal

$73K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Are you a tech-savvy problem solver ready to grow your career in a dynamic, fast-paced environment? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We're known for our high-quality, high-touch approach and innovative solutions that help clients manage complex risks - and we bring that same standard of excellence to how we support and empower our people through technology.
About the Role
As a Desktop Support Specialist, you'll be an essential part of Kinsale's growing IT team, ensuring our workforce stays productive and supported. You'll work hands-on with hardware, software, and device management - troubleshooting issues, maintaining systems, and delivering an exceptional technology experience to your colleagues every day. This role offers the opportunity to develop deep technical expertise alongside collaborative IT professionals in a modern, state-of-the-art office environment.
What You'll Do
  • Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions - creating and tracking helpdesk tickets through resolution.
  • Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity.
  • Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization.
  • Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure.
  • Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability.
  • Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions.
  • Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences.
  • Participating in an on-call rotation for remote support during evenings and weekends as needed.
What You Bring
  • Bachelor's degree in Information Technology or a related field, relevant certifications (e.g., CompTIA A+, Microsoft), or equivalent work experience.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Proficiency with Windows 11, Microsoft Office, and desktop support tools.
  • Experience with Active Directory, WSUS, SCCM, Intune, Autopilot, PDQ, or similar device management platforms.
  • Familiarity with network technologies (DNS, DHCP, NSLookup) and cloud platforms such as AWS or Azure.
  • Ability to lift up to 30 lbs., route cables, and position equipment within an office environment.
  • Familiarity with generative AI tools and their practical application in a business support environment is a plus.
Why You'll Love Working at Kinsale
  • Competitive Pay & Bonus Opportunities - Rewarding performance and initiative.
  • Comprehensive Benefits - Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
  • Work-Life Balance - Generous paid time off including 22 days of PTO and 10 paid company holidays.
  • Career Growth - Clear promotion paths, mentorship, and ongoing professional development.
  • Retirement & Security - Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
  • Continuous Learning - Annual $3,000 reimbursement for educational training and certifications.
Integrity & Responsibility
Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.
Ready to Apply?
If you're a motivated, collaborative, and service-oriented IT professional ready to make a real impact, this is your opportunity. Join Kinsale Insurance and grow your career in a company that rewards initiative, excellence, and continuous learning.
Apply today and start building your future with us!
Salary Range: $73,000 - $85,000
This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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