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Weekend Call Center Jobs in Washington (NOW HIRING)

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

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All JobsCall Center JobsWeekend Call Center JobsWeekend Call Center Jobs in Washington

Weekend Call Center information

See Washington salary details

$12

$20

$28

How much do weekend call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for weekend call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What are Weekend Call Center jobs?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What are the typical challenges faced by Weekend Call Center representatives, and how can they effectively manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a Weekend Call Center Representative, and why are they important?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Washington? The most popular types of Call Center jobs in Washington are:
What are popular job titles related to Weekend Call Center jobs in Washington? For Weekend Call Center jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Weekend Call Center jobs in Washington look for? The top searched job categories for Weekend Call Center jobs in Washington are:
What cities in Washington are hiring for Weekend Call Center jobs? Cities in Washington with the most Weekend Call Center job openings:
Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Washington as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.
Call Center Operator

Call Center Operator

Kennedy Services

Bethesda, MD • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

DESCRIPTION:

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center Operators play a critical role in ensuring accurate, timely, and professional communication while supporting operational continuity in a fast-paced, service-driven environment.

RESPONSIBILITIES:

  • Answer and manage incoming and outgoing calls in a high-volume call center environment
  • Process routine and urgent communications in accordance with established procedures
  • Initiate paging and notification procedures when required
  • Document calls, messages, and communications accurately in designated systems
  • Follow escalation protocols for urgent or sensitive matters
  • Provide professional customer service and clear communication to callers and stakeholders
  • Support TTY and other communication access services, as applicable
  • Maintain accurate call logs and communication records
  • Ensure all communications are handled in a timely, confidential, and professional manner
  • Adhere to all client, operational, and security protocols

REQUIREMENTS:

  • High school diploma or equivalent required
  • Approximately 2 years of call center experience preferred
  • Experience working with telephony systems and in customer service-focused environments
  • Strong verbal and written communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong attention to detail and ability to accurately document communications
  • Ability to follow established procedures, escalation paths, and communication protocols
  • Comfortable working in a 24/7 operational environment, including varying shifts as needed

PREFERRED QUALIFICATIONS:

  • Experience supporting a government, healthcare, emergency response, or mission-critical call center environment
  • Experience with paging systems, emergency communications, or dispatch-related support
  • Familiarity with TTY or accessibility communication procedures

SHIFTS AVAILABLE:

  • 1st Shift: 8:00am - 4:00pm EST
  • 2nd Shift: 4:00pm - 12:00am EST
  • 3rd Shift: 12:00am - 8:00am EST
Kennedy Services logo

About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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