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Mobile Call Center Jobs in Washington (NOW HIRING)

Integral

Network Computer System Administrator

Mclean, VA · On-site

$137K - $164K/yr

Provide a SME in the security architectural design of mobile computing/cloud environments (e.g ... One (1) year operations center/call center, or technical helpdesk experience. * SME on policy ...

Integral

Network Computer System Administrator

Mclean, VA · On-site

$137K - $164K/yr

Provide a SME in the security architectural design of mobile computing/cloud environments (e.g ... One (1) year operations center/call center, or technical helpdesk experience. * SME on policy ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain ...

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All JobsMobile Call Center JobsMobile Call Center Jobs in Washington

Mobile Call Center information

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$12

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$28

How much do mobile call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for mobile call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Mobile Call Center vs Customer Service Representative?

AspectMobile Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote or on-site, often in mobile units or vansOffice-based or remote, typically in a call center setting
Industry UsageTelecommunications, sales, tech supportRetail, banking, healthcare, general customer support

Mobile Call Center roles focus on providing customer support via mobile units or remote setups, often requiring specific training for mobile operations. Customer Service Representatives work primarily in traditional call centers or remotely, handling customer inquiries across various industries. While both roles involve direct customer interaction and similar credentials, their work environments and industry applications differ significantly.

What are some common challenges faced by mobile call center agents, and how can they be addressed?

Mobile Call Center agents often face challenges such as managing high call volumes, dealing with technical issues on mobile platforms, and maintaining clear communication in remote or mobile environments. To overcome these, agents can leverage robust training programs, utilize mobile-friendly CRM tools, and follow best practices for remote collaboration with their teams. Open communication channels and regular feedback sessions also help in addressing issues quickly and ensuring consistent service quality.

What is a mobile call center?

A mobile call center is a customer service operation where agents handle customer inquiries, complaints, or support requests using mobile devices instead of traditional office-based systems. This setup allows agents to work remotely from various locations, offering flexibility and potentially extended service hours. Mobile call centers often use specialized apps or cloud-based platforms to manage calls, messages, and customer information securely. Such centers are increasingly popular as businesses adapt to remote work trends and seek to provide seamless support to customers on the go.

What are the key skills and qualifications needed to thrive as a mobile call center agent?

To thrive as a Mobile Call Center Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and mobile communication tools is essential. Patience, active listening, and adaptability are standout soft skills for managing diverse customer interactions. These skills ensure effective issue resolution, high customer satisfaction, and efficient operation in a dynamic, mobile environment.
What are the most commonly searched types of Call Center jobs in Washington? The most popular types of Call Center jobs in Washington are:
What cities in Washington are hiring for Mobile Call Center jobs? Cities in Washington with the most Mobile Call Center job openings:
Mobile Call Center jobs near you
Infographic showing various Mobile Call Center job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Representative

Advantia Health

Chevy Chase, MD • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.
Job Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
  • Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
  • Comforts patients by anticipating patients' anxieties, and answering patients' questions.
  • Manages high volume of inbound and outbound calls in a timely manner.
  • Identifies customers' needs, clarifies information, researches issues and provides solutions and/or alternatives.
  • Maintains proper message documentation of patients' requests and forwards to the appropriate party.
  • Reads, understands and responds to all incoming Portal messages via Athena EMR system.
  • Reads and files all incoming referrals for potential new patients along with performing outreach calls to provide an appointment.
  • Builds sustainable relationships and engages customers by taking the extra mile.

Qualifications:
  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

Benefits & Compensation:
  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
  • 401k Retirement Plan + company provided match after 1 year of employment
  • Life and Disability Insurances
  • Paid holidays & PTO
  • Compensation Range: $19.00-$23.00/hr

Please note compensation is based on years of experience.
About Reiter, Hill & Johnson:
Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com.
About Advantia Health:
To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women - setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.
Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

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