Web Operations Analyst Jobs (NOW HIRING)

Be Part of What's Next

Help shape the future of subscription experiences across some of the most influential media brands in the world. In this role, you'll drive critical paywall and web experience initiatives that directly impact audience engagement, subscriber growth, and member satisfaction.

About Hearst Magazines (Why Us?)

Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 iconic brands including Cosmopolitan, ELLE, Esquire, Good Housekeeping, Harper's BAZAAR, Men's Health, Oprah Daily, Popular Mechanics, Prevention, Runner's World, Town & Country, and Women's Health. We reach millions of consumers across print, digital, video, social, and experiential platforms, delivering trusted content and meaningful experiences that inform, inspire, and entertain.

Key Responsibilities (What You Are Doing)

• Serve as the subject matter expert for paywall operations, maintaining and updating the Paywall Audit Document to ensure accuracy and consistency.
• Manage updates and enhancements across account management and member content web pages, ensuring a seamless subscriber experience.
• Configure, track, and perform quality assurance testing for member-exclusive content updates and web experience changes.
• Oversee paywall implementation updates, validating functionality and ensuring a high standard of quality across all user touchpoints.
• Track, prioritize, and manage tickets related to web enhancements, paywall initiatives, and creative requests.
• Set up, monitor, and analyze A/B tests for paywalls and member content experiences, providing actionable insights and performance reporting.
• Partner with cross-functional teams including product, marketing, editorial, design, and development to align web experiences with subscription growth objectives.
• Support the deprecation and migration of legacy offer pages, ensuring a smooth transition and minimal business disruption.

Qualifications (What We're Looking For)

• 5+ years of experience in web operations, digital experiences, subscription products, or related fields.
• Proven success managing and optimizing web experiences, preferably within a subscription-based business model.
• Strong understanding of paywall strategies, member experiences, and digital subscription ecosystems.
• Demonstrated project management skills with the ability to prioritize competing deadlines and manage multiple initiatives simultaneously.
• Excellent communication and collaboration skills, with experience working across cross-functional teams.
• Analytical mindset with the ability to interpret testing results, identify opportunities, and solve complex problems.
• Familiarity with web development concepts, content management systems, and digital design principles.
• Self-starter who can work independently while maintaining strong stakeholder alignment.
• Passion for digital media and a commitment to delivering exceptional user experiences.

• This role is based in New York City and is remote.

  
   

The hourly rate for this role is $57.00 per hour. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.
Hearst Magazines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.  

• 5+ years of experience in web operations, with a focus on paywall strategies.
• Proven track record in leading and optimizing web experiences.
• Strong project management skills and the ability to prioritize tasks.

• Excellent communication and collaboration skills for cross-functional work.

• Analytical mindset with a problem-solving approach.
• Ability to work independently and manage multiple projects.
• Familiarity with web development and design principles.
• Understanding of subscription-based business models.
• Passion for digital media and a commitment to delivering exceptional user experiences.

• Serve as the paywall subject matter expert, maintaining the Paywall Audit Doc.
• Manage web updates for account management and member content pages
• Track and log tickets for web and paywall creative requests.
• Oversee paywall updates and ensure quality assurance.

• Support the deprecation of legacy offer pages in collaboration with the team.

• Configure, track, and ensure QA for member-exclusive content updates
• Set up, monitor, and report on paywall and member content A/B testing results.
• Collaborate with cross-functional teams to align on web experiences and paywall strategies.