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Warranty Processing Jobs (NOW HIRING)

McCluskey Chevrolet

GM Warranty Clerk

Cincinnati, OH · On-site

$15.50 - $17.50/hr

Warranty Processing & Administration * Review repair orders for completeness, accuracy, and GM policy compliance * Submit warranty claims through GM Global Warranty Management (GWM) system * Verify ...

New

Bruni & Campisi

Warranty Specialist

Elmsford, NY · Remote

Develop an in-depth understanding of warranty processes, requirements, and key points of contact for various manufacturers and distributors * Establish and maintain a clear communication system with ...

Bruni & Campisi, Inc.

Warranty Specialist

The Warranty Specialist supports Apex Service Partners' affiliated home service companies across the NY Metro area by managing warranty claims and reimbursement processes. This role ensures that ...

WarrCloud

Warranty Specialist

Chicago, IL · Remote

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

WarrCloud

Warranty Specialist

Dallas, TX · Remote

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

WarrCloud

Warranty Specialist

Dallas, TX · Remote

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

WarrCloud

Warranty Specialist

Saint Louis, MO · Remote

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

WarrCloud

Warranty Specialist

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

WarrCloud

Warranty Specialist

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

WarrCloud

Warranty Specialist

Chicago, IL · Remote

Company Overview Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary ...

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Warranty Processing information

What is warranty processing?

Warranty processing is the management of claims made under a product's warranty. This role involves reviewing warranty claims, verifying eligibility, submitting claims to manufacturers or suppliers, and ensuring compliance with warranty policies. Warranty processors often communicate with customers and vendors to resolve issues, track claims through completion, and maintain accurate records. The goal is to ensure customers receive appropriate repairs or replacements while the company recovers costs from the manufacturer.

What is the difference between Warranty Processing vs Warranty Claims Specialist?

AspectWarranty ProcessingWarranty Claims Specialist
Primary RoleManaging and coordinating warranty cases, ensuring proper documentation and processingEvaluating warranty claims, determining eligibility, and approving or denying claims
Required SkillsOrganizational skills, attention to detail, knowledge of warranty policiesAnalytical skills, customer service, understanding of warranty policies
Work EnvironmentOffice setting, often in customer service or administrative departmentsOffice or call center, interacting directly with customers and service teams

Warranty Processing focuses on managing the overall warranty cases and ensuring proper procedures are followed, while Warranty Claims Specialists evaluate individual claims to approve or deny coverage. Both roles require knowledge of warranty policies but differ in their specific responsibilities within the warranty process.

What are the key skills and qualifications needed to thrive as a warranty processing specialist, and why are they important?

To thrive as a Warranty Processing Specialist, you need strong attention to detail, organizational skills, and knowledge of warranty policies, often backed by experience in administration or customer service. Familiarity with warranty management software, CRM systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you handle claims efficiently and resolve issues. These skills are crucial for ensuring accurate claim processing, maintaining customer satisfaction, and reducing errors that could impact business operations.

What are some common challenges faced in a warranty processing role and how can they be managed effectively?

A key challenge in Warranty Processing is ensuring accurate and timely documentation for each claim, as incomplete or incorrect submissions can lead to delays or denials. Professionals in this role often need to balance high volumes of claims while communicating with customers, vendors, and internal teams to clarify details or resolve discrepancies. Staying organized, keeping up-to-date with changing warranty policies, and using claim management software efficiently are important strategies for managing these challenges. Regular training and collaboration with technical or service departments can also help address issues quickly and improve claim approval rates.
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Warranty Processing jobs near you
Infographic showing various Warranty Processing job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

GM Warranty Clerk

McCluskey Chevrolet

Cincinnati, OH • On-site

$15.50 - $17.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

GM Warranty Clerk

The GM Warranty Clerk is responsible for processing, submitting, and managing General Motors (GM) warranty claims across multiple dealership locations. This role ensures compliance with GM policies and procedures while maximizing claim accuracy, minimizing rejections, and supporting service departments in maintaining efficient warranty operations.

Reports To: Parts and Service Director

Location: Cincinnati, OH

FLSA Status: Non-Exempt

A Short List Of Your Tasks And Responsibilities:

Warranty Processing & Administration

  • Review repair orders for completeness, accuracy, and GM policy compliance
  • Submit warranty claims through GM Global Warranty Management (GWM) system
  • Verify proper coding, labor operations, and documentation prior to submission
  • Track, reconcile, and follow up on all submitted claims

Compliance & Audit Support

  • Ensure adherence to GM warranty guidelines and dealership policies
  • Prepare and maintain documentation for internal and manufacturer audits
  • Address and resolve rejected or debited claims promptly
  • Monitor trends and identify areas for improvement in warranty submission quality

Multi-Location Coordination

  • Serve as the primary warranty point of contact for multiple dealership locations
  • Communicate with service advisors, technicians, and managers across stores
  • Standardize warranty processes and ensure consistency across all locations

Financial & Administrative Responsibilities

  • Reconcile warranty receivables and payments from GM
  • Maintain accurate records of claims, credits, and adjustments
  • Assist accounting with month-end closing related to warranty receivables
  • Process payments for Fleet customers
  • Generate technician flagged hours report from Tekion and submit to payroll for weekly processing
  • Compile and submit monthly bonus reports to payroll for processing

Operational Support

  • Assist the reconditioning center by closing repair orders as needed
  • Support service operations with administrative tasks to ensure workflow efficiency

Training & Support

  • Provide guidance to service advisors and technicians on proper warranty documentation
  • Assist in training team members on GM policies and claim procedures
  • Stay current on GM warranty updates, bulletins, and system changes
We're Looking For A Self-Starter Who Meets The Following Qualifications:

Required

  • 1–3+ years of dealership warranty experience (GM preferred)
  • Strong knowledge of GM Global Warranty Management (GWM) system
  • Familiarity with Tekion or similar dealership management systems preferred
  • Understanding of service operations, repair orders, and labor coding
  • Ability to manage high-volume workload across multiple locations
  • Excellent attention to detail and organizational skills
  • Strong communication and problem-solving abilities
  • Intermediate Microsoft Excel and general computer skills

Core Competencies

  • Accuracy and attention to detail
  • Time management and prioritization
  • Analytical thinking
  • Process consistency and compliance
  • Cross-functional communication
  • Accountability and follow-through

Work Environment

  • Primarily office-based with regular interaction with service departments
  • May require occasional travel between dealership locations
  • Fast-paced, deadline-driven environment

Here's How We Take Care Of You (And Your Loved Ones):

  • Medical, dental, and vision benefits
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with conditional employer match after 6 months of employment
  • Growth potential
  • Automotive discounts

Apply