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Warranty Director Jobs in Decatur, GA (NOW HIRING)

INTEGRO

Ancillary Claims Adjuster

Atlanta, GA · On-site +1

$45K - $55K/yr

You'll evaluate warranty claims, investigate their validity, and ensure all claims are processed ... Weekly payroll with direct deposit * Comprehensive healthcare options, including medical, vision ...

EnerSys

Area Service Manager

Norcross, GA · On-site

The role combines direct operating leadership with broader strategic and business-management ... Use customer feedback, warranty trends, repeat failures, and service data to address root causes ...

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All JobsWarranty JobsWarranty Director JobsWarranty Director Jobs in Decatur, GA

Warranty Director information

See Decatur, GA salary details

$34.7K

$96.1K

$291.9K

How much do warranty director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for warranty director in Decatur, GA is $96,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a warranty director do?

A Warranty Director is responsible for overseeing a company’s warranty policies, processes, and programs. They manage warranty claims, ensure compliance with industry standards and regulations, and work to minimize costs related to product repairs or replacements. Warranty Directors often collaborate with customer service, legal, and product teams to resolve disputes and improve product quality. Their role is crucial in maintaining customer satisfaction and protecting the company from unnecessary expenses.

What are the key skills and qualifications needed to thrive as a warranty director?

To thrive as a Warranty Director, you need expertise in warranty management, knowledge of product lifecycle processes, and often a bachelor’s degree in business, engineering, or a related field. Familiarity with warranty management software, ERP systems, and data analytics tools is essential for tracking claims and optimizing processes. Strong leadership, negotiation, and problem-solving skills help you effectively manage teams and resolve complex customer issues. These skills are crucial for minimizing costs, ensuring customer satisfaction, and driving continuous improvement in warranty operations.

How does a warranty director typically collaborate with other departments to resolve customer claims efficiently?

A Warranty Director works closely with departments such as customer service, quality assurance, engineering, and legal to streamline the resolution of warranty claims. They coordinate with customer service teams to gather accurate claim information, consult with engineering or technical teams to assess product issues, and ensure compliance with contractual obligations. This cross-functional collaboration helps to identify root causes, implement preventative measures, and maintain positive customer relationships. By fostering open communication between teams, Warranty Directors can expedite claim processing and improve overall product quality.

What is the difference between Warranty Director vs Warranty Manager?

AspectWarranty DirectorWarranty Manager
ResponsibilitiesOversees entire warranty operations, develops policies, manages teams, and sets strategic goals.Manages daily warranty claims, supervises staff, and ensures compliance with policies.
Required CredentialsBachelor's degree, experience in warranty or service management, leadership skills.Bachelor's degree, experience in warranty processing, customer service skills.
Work EnvironmentExecutive-level, strategic planning, cross-department collaboration.Operational, team supervision, customer interaction.
Industry UsageCommonly used in large organizations with complex warranty programs.Found in various companies handling warranty claims and service.

The Warranty Director focuses on strategic oversight and policy development for warranty programs, while the Warranty Manager handles daily operations and team supervision. Both roles require relevant experience and industry knowledge, but the Director's role is more strategic and leadership-oriented.

What is a warranty director?

A warranty director is a senior manager responsible for overseeing a company's warranty policies, claims processing, and service quality. They develop strategies to reduce costs, ensure compliance, and improve customer satisfaction, often working with cross-functional teams and analyzing warranty data. Strong leadership, industry knowledge, and familiarity with warranty management software are essential for this role.

What are the most commonly searched types of Warranty jobs in Decatur, GA?

The most popular types of Warranty jobs in Decatur, GA are:

What job categories do people searching Warranty Director jobs in Decatur, GA look for?

The top searched job categories for Warranty Director jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Warranty Director jobs?

Cities near Decatur, GA with the most Warranty Director job openings:

Warranty Director jobs near you
Infographic showing various Warranty Director job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $96,088 per year, or $46.2 per hour.

Assistant Customer Care Manager

Work For Warriors Georgia

Atlanta, GA • On-site

Full-time

Re-posted 2 days ago

Job description


Job Description
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
PRIMARY RESPONSIBILITIES:
  • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
  • Responsible for the quality inspections of the home prior to delivery to the customer
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitoring warranty repairs
    • Validating service ticket progression
    • Coordinating & conducting on-site warranty inspections
    • Entering line items and generating work orders in service system
    • Conducting follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Develop independence within role through on the job training and experience

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE:
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
  • Ability to work in various weather conditions -- heat, rain, cold, etc.

Requirements
Requirements
REQUIRED EDUCATION:
(degrees, licenses, certifications, etc.):
  • Minimum of High School Diploma or equivalent
  • Bachelor's Degree in Construction or Engineering preferred
  • Valid Driver's License because driving is an essential function of this position

REQUIRED EXPERIENCE:
(work related, tools/equipment, software, etc.):
  • Some Customer service experience or equivalent preferred
  • Some construction experience or equivalent preferred
  • Excellent verbal and written communications
  • Ability to read blueprints
  • General knowledge of building codes
  • Basic computer skills
  • Demonstrated commitment to customer satisfaction
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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