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Warehouse Customer Service Representative Jobs in Indiana

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Warehouse Customer Service Representative information

See Indiana salary details

$10

$17

$25

How much do warehouse customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for warehouse customer service representative in Indiana is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a warehouse customer service representative?

To thrive as a Warehouse Customer Service Representative, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), order processing software, and barcode scanners is typically required. Exceptional communication, problem-solving abilities, and a customer-oriented mindset are valuable soft skills in this role. These skills ensure accurate order fulfillment, efficient operations, and positive customer experiences within a fast-paced warehouse environment.

What is the difference between Warehouse Customer Service Representative vs Warehouse Associate?

AspectWarehouse Customer Service RepresentativeWarehouse Associate
Primary RoleHandles customer inquiries, order processing, and service issuesPerforms physical tasks like picking, packing, and shipping
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentOffice and warehouse setting, interacting with customersPrimarily warehouse floor, physical labor
Common CertificationsNone typically required, customer service experience preferredForklift certification, OSHA safety training

While both roles are essential in warehouse operations, the Warehouse Customer Service Representative focuses on customer interactions and order management, whereas the Warehouse Associate handles physical warehouse tasks. Understanding these differences helps job seekers find the right fit based on skills and interests.

How does a warehouse customer service representative typically interact with other departments within the warehouse environment?

Warehouse Customer Service Representatives frequently collaborate with departments such as inventory control, shipping and receiving, and operations. They act as a liaison between customers and warehouse staff to ensure orders are accurately processed and customer concerns are addressed promptly. This role often involves tracking shipments, resolving discrepancies, and coordinating with team leads to prioritize urgent requests, making strong communication and teamwork skills essential. Regular interaction with various teams helps promote a smooth workflow and high customer satisfaction.

What does a warehouse customer service representative do?

A Warehouse Customer Service Representative acts as a liaison between customers and the warehouse team. Their primary responsibilities include processing orders, handling customer inquiries or complaints, coordinating shipments, and ensuring that deliveries are accurate and timely. They often use inventory management systems to track orders and work closely with warehouse staff to resolve issues. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Warehouse Customer Service Representative jobs in Indiana? For Warehouse Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Warehouse Customer Service Representative jobs in Indiana look for? The top searched job categories for Warehouse Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Warehouse Customer Service Representative jobs? Cities in Indiana with the most Warehouse Customer Service Representative job openings:
Warehouse Customer Service Representative jobs near you
Infographic showing various Warehouse Customer Service Representative job openings in Indiana as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,729 per year, or $17.2 per hour.

Customer Service Representative

Standard Electric Supply Co

Indianapolis, IN • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Customer Service Representative: Champaign, IL or Indianapolis, IN

Standard Electric Supply Co. is a family-owned company that is celebrating 106 years of service. We are a wholesale distributor of electrical and automation supplies. We have 16 locations across Wisconsin, Illinois, and Indiana. If you are dedicated to providing superior customer service and enjoy working with a quality-driven organization, we want you to join our team!

About the Role:

We are seeking a highly motivated Customer Service Representative to join our team in either Champaign, IL or Indianapolis, IN. The Customer Service Representative plays a crucial role in ensuring customer satisfaction by providing friendly, knowledgeable, and prompt sales and service support for internal and external customers. The Customer Service representative will serve as the primary point of contact for customers while proactively monitoring customer orders and expediting orders when necessary. The ideal candidate will be able to maintain effective communication while following all defined procedures and work instructions to properly process customers' quotes and orders.

The pay range for this position is $50,000 to $55,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to, the individuals qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state. This position is posted in multiple locations to reflect our flexibility with where the successful candidate may be based. Candidates may work out of our Champaign, IL or Indianapolis, IN location.

  • High school diploma or equivalent.
  • 1-2 years of customer service experience.
  • Proficient with Microsoft Outlook, Word and Excel.

Preferred Qualifications:

  • Associates degree or Bachelor’s degree.
  • 3-4 years of experience in inside sales.

Responsibilities:

  • Serve as a primary point of contact for customers, providing timely and professional support.
  • Process and manage customer orders, ensuring accuracy and on-time delivery.
  • Monitor open orders, expedite shipments, and proactively resolve issues or delays.
  • Coordinate with Sales, Purchasing, Operations, Warehouse, and Suppliers to meet customer needs.
  • Maintain accurate customer records and utilize ERP systems, Excel, and reporting tools.
  • Manage multiple priorities while maintaining exceptional attention to detail.
  • Identify opportunities to improve processes and enhance the overall customer experience.
  • Support customers by developing a strong understanding of company products, services, and industry applications.

Benefits:

  • Business Hours 7:30 AM - 4:30 PM, Monday – Friday
  • Paid Vacation, Sick, and Personal Days
  • Paid Holidays
  • Health, Dental, and Vision Insurance
  • 401K Match and Profit Sharing
  • Paid Parental Leave
  • Paid Wedding Leave
  • Tuition Reimbursement
  • Student Loan Repayment Assistance
  • Family Oriented Culture

We are an equal employment opportunity employer.