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Vrbo Global Jobs (NOW HIRING)

Guesty

Customer Success Manager

We're a fast-growing global startup that's transforming how the industry works - from guest ... Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property ...

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Expedia, Inc.

Director, Investor Relations

Seattle, WA · On-site

$207.50 - $290.50/hr

As a global travel company powered by passionate people, trusted partnerships, and leading ... and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our ...

Expedia

Content Strategist III

Chicago, IL · On-site

As a global travel company powered by passionate people, trusted partnerships, and leading ... Vrbo Dash and Expedia Partner Central (EPC), that reduce partner friction, drive independent ...

Expedia

Content Strategist III

Austin, TX · On-site

As a global travel company powered by passionate people, trusted partnerships, and leading ... Vrbo Dash and Expedia Partner Central (EPC), that reduce partner friction, drive independent ...

Expedia

Android Engineer III

Seattle, WA

$233K/yr

As a global travel company powered by passionate people, trusted partnerships, and leading ... Hotels.com, Vrbo, Orbitz, Travelocity and more. Our work enables users to view, manage, and ...

Expedia

Senior Mobile Engineer

Austin, TX · On-site +1

$184K - $258K/yr

As a global travel company powered by passionate people, trusted partnerships, and leading ... and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our ...

Expedia Group

Director, Investor Relations

Seattle, WA · On-site

$207.50 - $290.50/hr

As a global travel company powered by passionate people, trusted partnerships, and leading ... and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our ...

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Vrbo Global information

What is Vrbo Global?

Vrbo Global is a division of Vrbo, a leading online marketplace for vacation rentals that connects property owners and travelers worldwide. Vrbo Global focuses on expanding Vrbo’s reach by managing international operations, partnerships, and listings outside of the company's primary markets. The company enables travelers to find and book unique accommodations in various countries, while supporting property owners in showcasing their rentals to a global audience. Vrbo Global is part of the Expedia Group, leveraging their technology and resources to offer a seamless booking experience. Their mission is to help travelers create memorable vacations by simplifying the process of finding and booking vacation homes around the world.

What is the difference between Vrbo Global vs Vacation Rental Manager?

AspectVrbo GlobalVacation Rental Manager
CredentialsExperience in hospitality, property management, or customer serviceSimilar credentials, often with property management certifications
Work EnvironmentOnline platform management, remote or on-siteOn-site or remote property oversight
Industry UsageUsed by vacation rental platforms and hosts worldwideUsed by property management companies and individual owners
Search & ComparisonCommonly compared for platform management rolesCompared for operational roles in vacation rentals

Vrbo Global refers to the platform managing vacation rental listings worldwide, while a Vacation Rental Manager handles the day-to-day operations of rental properties. Both roles require hospitality experience and are integral to the vacation rental industry, but Vrbo Global focuses on platform oversight, whereas the manager manages individual properties.

How does working at Vrbo Global involve cross-functional collaboration with international teams?

At Vrbo Global, employees frequently collaborate with colleagues across different departments and international offices. This cross-functional teamwork is essential for launching new features, solving customer challenges, and implementing global marketing strategies. Applicants should be comfortable working in a dynamic, multicultural environment, often participating in virtual meetings across time zones. Strong communication skills and cultural sensitivity are highly valued, as they help facilitate smooth collaboration and project success.

What skills and qualifications are needed to thrive as a Vrbo Global account manager?

To thrive as a Vrbo Global Account Manager, you need strong account management experience, a background in sales or hospitality, and a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce and analytical tools such as Excel or Tableau is commonly required. Exceptional communication, negotiation, and relationship-building skills help you manage partner expectations and drive business growth. These abilities are crucial for maintaining successful partnerships and achieving revenue targets in a competitive global marketplace.
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Infographic showing various Vrbo Global job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Success Manager

Guesty

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works - from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.
We are seeking a talented and motivated CSM join our team!
Responsibilities
  • Manage relationships and serve as a trusted advisor to Guesty's high-value customers.
  • Serve as a subject matter expert on the Guesty Platform.
  • Identify and understand customer business drivers to increase engagement with Guesty's product offerings.
  • Recommend strategic solutions and best practices to address specific customer business needs.
  • Act as the primary escalation point for customer concerns regarding all Guesty products and services.
  • Negotiate commercial terms for new product upsells and contract renewals.
  • Manage complex and ambiguous customer situations through effective cross-departmental collaboration.
  • Maintain deep industry knowledge of the short-term rental market, particularly within the Americas.
  • Advocate for customer needs to drive internal product enhancements.
  • Develop and execute success plans to maximize customer growth and retention.
  • Deliver comprehensive training on new and existing platform features.
  • Troubleshoot and resolve technical issues effectively.
Requirements
  • 2+ years of experience in Customer Success or Account Management within a complex SaaS environment.
  • Strong technical acumen and robust analytical skills.
  • Excellent interpersonal and internal communication skills.
  • Ability to quickly master new products and evolving technologies.
  • A professional, patient, and engaging demeanor.
  • Proven ability to multitask and manage competing priorities across multiple accounts.
  • Genuinely passionate about driving client success.
  • Experience working with distributed teams and remote clients.
  • Willingness to travel occasionally within the United States, Canada, and to the R&D center in Israel.
  • Experience in the hospitality or property management industry is a distinct advantage.
  • Native-level English proficiency is required.
  • Fluency in Spanish is a significant plus.
Compensation range- 75-95k OTE annually.
*Exact compensation may vary based on skills, experience, and location.*
Benefits and Perks
Employees also receive access to the following benefits:
  • Health, dental, vision, life, and disability insurance
  • 401(k) Retirement Savings Plan & Employer Match
  • Paid time off
  • All new employees receive a comprehensive virtual onboarding experience.
  • Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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