Vice President, Shared Services / Canadian Operations Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our purpose - "To help (12M+) Clients ...
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Vice-président.e Finances/CFO
Levis, QC · On-site
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Dans ce contexte, nous sommes mandatés pour recruter un.e Vice-président.e Finances/CFO qui agira ... Collaborer étroitement avec les différents départements afin de soutenir les opérations et la ...
New
This person oversees all accounting operations and provides leadership with the information needed to make the right decisions at the right time. As Vice President of Finances, you will: * Produce ...
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Reporting Structure The Multi-Site Operations Director reports directly to the Senior Vice President, Operations. Key Responsibilities * Providing strategic direction and leadership for all regional ...
Multi-Site Operations Director (Quebec City)
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New
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This person oversees all accounting operations and provides leadership with the information needed to make the right decisions at the right time. As Vice President of Finances, you will: * Produce ...
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Quick apply
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Vp Operations information
See Quebec salary details
$25.5K - $43K
5% of jobs
$43K - $60.5K
3% of jobs
$60.5K - $78K
4% of jobs
$95.1K is the 25th percentile. Wages below this are outliers.
$78K - $95.5K
13% of jobs
$95.5K - $113K
11% of jobs
$113K - $130.5K
9% of jobs
The median wage is $136.1K / yr.
$130.5K - $148K
15% of jobs
$162.7K is the 75th percentile. Wages above this are outliers.
$148K - $165.5K
18% of jobs
$165.5K - $183K
8% of jobs
$183K - $200.5K
7% of jobs
$200.5K - $218K
6% of jobs
$25.5K
$134.2K
$218K
How much do vp operations jobs pay per year?
What should a VP of operations make?
What jobs pay 500,000 a year in the US?
What are the key skills and qualifications needed to thrive as a VP of Operations, and why are they important?
How does a VP of Operations typically collaborate with other departments to drive organizational success?
What would a VP of operations do?
Is VP of operations higher than COO?
What does a VP of Operations do?
What is the difference between Vp Operations vs Operations Manager?
| Aspect | Vp Operations | Operations Manager |
|---|---|---|
| Credentials | Typically requires extensive experience, bachelor's degree, and sometimes an MBA | Usually requires a bachelor's degree and relevant experience |
| Work Environment | Strategic, executive-level, overseeing multiple departments or divisions | Hands-on, tactical, managing daily operations within a specific department |
| Employer & Industry Usage | Common in large corporations across various industries | Found in organizations of all sizes, often in manufacturing, retail, or service sectors |
The Vp Operations focuses on strategic leadership and long-term planning at an executive level, while the Operations Manager handles day-to-day operational activities. Both roles require strong operational knowledge, but the Vp Operations has broader responsibilities and a higher level of decision-making authority.

Assistant Vice President, Operational Learning & Performance
Montreal, QC • On-site
Full-time
Medical, Life, Retirement
Posted 16 days ago
Sun Life Assurance Company of Canada rating
8.6
Based on 18 frontline employees who took The Breakroom Quiz
82nd of 281 rated insurance
Job description
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Work Model: Hybrid
Reports to: Vice President, Shared Services / Canadian Operations
Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our purpose - "To help (12M+) Clients achieve lifetime financial security and live healthier lives".
Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia. We support client onboarding, processing and service delivery across Sun Life's Canadian business units - Health, Group Retirement Services, Retail Advice & Solutions and Sun Life Global Investments. The team handles over 160 million interactions with Clients, plan sponsors and advisors annually.
Role Purpose
The Assistant Vice President, Operational Learning & Performance (OLP) leads a team of ~80 employees across Canada and Asia. They are accountable for enabling Canadian Operations teams to consistently deliver Sun Life's customer experience, business, and productivity outcomes by building and operating an AIenabled, insightdriven learning, quality, and knowledge management operating model.
OLP embeds learning, knowledge and readiness to prepare for operational change and reinforces performance inproduction, accelerating timetoperformance, reducing earlytenure attrition, preventing quality defects, and protecting productivity as Operations scale and adopt AIenabled capabilities
What will you do?
Vision & Leadership
- Define and execute the vision, roadmap, and operating model for Operational Learning, Quality, and Knowledge Management aligned to Operations priorities
- Lead a large, geographically distributed, multidisciplinary organization supporting Canadabased and global delivery Operations
- Build a consultative, pragmatic, outcomefocused culture grounded in data, insight, and operational execution
Business Partnership & Performance Enablement
- Act as a strategic business partner and trusted advisor to Operations leaders, diagnosing performance gaps, co-creating solutions and enabling timely, practical interventions
- Establish shared accountability with Operations leaders for capability building, sustained performance improvement, and customer outcomes
- Provide rapid insight and guidance regarding onboarding, process changes, and academy rollouts to enable fast corrective action
Learning, Capability & Performance Enablement
- Design and evolve an endtoend Operations learning ecosystem spanning onboarding, role readiness, continuous upskilling, and performance reinforcement
- Coown timetoproficiency and role readiness outcomes, ensuring associates reach productivity, quality, and Client Experience expectations quickly and sustainably
- Monitor earlytenure attrition, productivity, and quality trends, using integrated learning, QA, and performance insights to identify root causes and adjust enablement strategies
- Support Operations to embed learning, knowledge and readiness to prepare for of operational change, ensuring new products, processes, tools, and policies are fully supported
- Ensure readiness of operational and technology change
Quality, Insight & Analytics
- Operate and evolve a modern, riskbased quality and performance insight model supported by AIenabled tools (e.g., Amazon Connect / Contact Lens)
- Ensure quality and AI signals are trusted, calibrated, and valueadding
- Translate insights into clear, actionable priorities for learning, coaching, and operational intervention
- Enable Operations leaders and Team Leaders to focus coaching where it matters most through role, team, and individuallevel insight
Knowledge Management & Digital Enablement
- Own enterprise knowledge management strategy, standards, and operational integration
- Drive adoption of consistent digital and AIenabled knowledge solutions that support frontline execution and decisionmaking
Innovation & Operating Model Evolution
- Build modern OLP roles and operating models fit for an AIenabled future
- Partner closely with Technology, Client Experience Office (CXO), Workforce Management, Data & Analytics, and Transformation teams to enable endtoend outcomes
What You Bring
Experience
- 10+ years of senior leadership experience in large, complex Operations, call centers, BPO, and/or shared services
- Proven success transforming learning, quality, or performance functions at scale
- Experience leading large, distributed, global teams
- Strong partnership and collaboration experience with senior Operations, CX, and Technology leaders
- Experience in regulated environments (financial services an asset)
- Bilingualism is an asset
Capabilities & Leadership
- Deep expertise in modern learning systems, quality models, analytics, and AIenabled performance insights (Amazon Connect / Contact Lens experience an asset)
- Strong ability to translate data into operational decisions and frontlineready actions
- Executive presence with the ability to influence without authority in matrixed environments
- Pragmatic, outcomefocused change leader and clear, structured communicator
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Why This Role
This role offers a unique opportunity to shape how Operations perform, scale, and change-bringing learning, quality, knowledge, and insight together as a single operating system that enables strong customer outcomes without compromising productivity or engagement.
What's in it for you?
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- Working together, sharing common values, and encouraging growth & achievement
- Flexible Benefits from the day you join to meet the needs of you and your family.
- In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
- We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
140,000/140 000 - 225,000/225 000Job Category:
Business Analysis - ProcessPosting End Date:
16/07/2026What Sun Life Assurance Company of Canada employees say
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