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Vp Customer Development Jobs (NOW HIRING)

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization ... Leadership and development of the Director of Customer Success and the full CSM organization.

Enseo

The Vice President, Customer Success will be responsible for building and scaling a best-in-class ... Organization Development * Recruit, develop, and mentor a high-performing Customer Success ...

Enseo

VP, Customer Success

Plano, TX · On-site

Vice President, Customer Success At Enseo, we're redefining what hospitality technology can be. We ... Organization Development * Recruit, develop, and mentor a high-performing Customer Success ...

Stord

Vice President, Customer Experience

$141K - $181K/yr

... development across the broader CX organization. * Operate as One CX Leadership Team. Maintain tight alignment with Stord's existing VP of Customer Experience and other CX leaders. Establish clear ...

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

About the role We are seeking an experienced and strategic Vice President of Customer Success to ... Exceptional leadership, coaching, and talent development skills. * Executive presence with the ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... Proven problem-solving, process development, and improvement skills required. * Task planning and ...

CrunchTime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

About the role We are seeking an experienced and strategic Vice President of Customer Success to ... Exceptional leadership, coaching, and talent development skills. * Executive presence with the ...

Enseo

VP, Customer Success

Plano, TX · On-site

The Vice President, Customer Success will be responsible for building and scaling a best-in-class ... Organization Development * Recruit, develop, and mentor a high-performing Customer Success ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... Proven problem-solving, process development, and improvement skills required. * Task planning and ...

STORD

Vice President, Customer Experience

$141K - $181K/yr

... development across the broader CX organization. * Operate as One CX Leadership Team. Maintain tight alignment with Stord's existing VP of Customer Experience and other CX leaders. Establish clear ...

Redfish Recruiting

VP Customer Loyalty

$141K - $181K/yr

Job Title: VP of Customer Loyalty/Membership Location: Remote About Us: At Rate.com, we are ... Strategic Program Development: Design and implement an innovative loyalty and membership program ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

Team Development: Build, mentor, and inspire a high-performing, customer-focused team. Foster a ... Vice President

NICE

VP, Customer Success

$141K - $181K/yr

Team Development: Build, mentor, and inspire a high-performing, customer-focused team. Foster a ... Vice President About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global ...

Volkswagen Group

VP, Customer Engagement

Reston, VA · On-site

VP, Customer Engagement Volkswagen Financial Services is seeking an experienced and customer ... Build leadership capability through coaching, talent development, and succession planning. * Drive ...

PDQ

Vice President, Customer Success

Salt Lake City, UT · On-site

$134K - $171K/yr

Vice President Of Customer Success PDQ, founded in Salt Lake City, UT, USA, makes device management ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

NICE

VP, Customer Success

$141K - $181K/yr

Team Development: Build, mentor, and inspire a high-performing, customer-focused team. Foster a ... Vice President About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global ...

Talkdesk, Inc.

$102K - $130K/yr

As the Vice President of Customer Delivery, your primary mission is to define and execute a ... Team Development & Organizational Capability * Scale High-Performing Teams: Drive talent strategy ...

Exa Labs

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

VP Of Post-Sales About Exa: Exa is building the search engine for AI -- a web-scale retrieval and research API that gives LLMs and AI agents fast, cited access to the live web. Exa's customers span ...

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Vp Customer Development information

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$163.2K

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How much do vp customer development jobs pay per year?

As of Sep 14, 2026, the average yearly pay for vp customer development in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

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Vice President, Customer Success

Remote

Appriss Retail
Software Development • 501 - 1,000 employees
Learn more about Appriss Retailexternal

$190K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

About Appriss Retail
Appriss Retail is the total retail loss solution for omnichannel, unifying high-quality data across stores, online, and customer ser-vice to reduce returns, cut shrink, and manage incidents. Our products-Engage to reduce returns, Secure to cut shrink, and Incident to centralize visibility-help retailers move from reactive loss control to strategic profit protection. Together, they empower organizations to make better operations decisions, strengthen accountability, and put hundreds of millions back to the bottom line. Covering 40% of all U.S. transactions and active in 45 countries, Appriss Retail is trusted by 60+ of the top 100 U.S. retailers to deliver lasting performance improvement. Learn more at apprissretail.com.
Overview
Appriss Retail is seeking a VP of Customer Success to lead an established, high-performing CS organization and drive continued customer retention, growth, and advocacy across a complex enterprise retail portfolio. This is a senior leadership role with full accountability for the customer lifecycle - from implementation handoff through renewal - built on a foundation of experienced, tenured CSMs who are deeply embedded in their accounts and consistently deliver strong customer outcomes.
The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic, deeply embedded accounts requiring executive-level engagement, multi-stakeholder relationship management, and a consistent focus on demonstrating and communicating measurable value at every stage of the customer journey.
This role reports directly to the Chief Customer Officer and partners closely with Sales, Product, and Marketing to ensure alignment across retention strategy, customer advocacy, and go-to-market execution.
Essential Duties
  • Leadership and development of the Director of Customer Success and the full CSM organization.
  • Portfolio-level gross revenue retention (GRR) and net revenue retention (NRR).
  • Commercial accountability: this is a revenue-generating CS function - the VP owns renewal execution strategy and directly supports expansion efforts in close partnership with Sales leaders.
  • Executive sponsorship of the company's most complex, high-value accounts - multi-banner, multi-region, multi-stakeholder retail relationships.
  • Customer journey oversight - ensuring a consistent, high-quality experience from onboarding through renewal, with structured approaches to communicating and demonstrating value at each stage.
  • CS playbooks: strategic account engagement, risk identification and management, escalation protocols, and expansion motions.
  • Cross-functional partnership: collaborate with Sales on expansion pipeline, Product on customer feedback loops, Marketing on customer advocacy programs, and RevOps on forecasting and reporting.
  • Long-term customer advocacy: developing customer champions, reference relationships, and advisory engagement that support broader go-to-market objectives.
  • Organizational design: in partnership with the Director of CS and CCO, build toward a segmented or pod-based CS model aligned to customer complexity and growth stage.
  • Talent development and succession planning within the CS organization.
  • CS performance reporting to the CCO and executive leadership.

Required Qualifications
Knowledge, Skills, & Abilities
  • 8+ years in Customer Success leadership in a B2B SaaS environment, with a track record of managing teams and driving measurable retention outcomes.
  • Experience working directly with retail organizations.
  • Demonstrated impact on GRR and NRR at portfolio scale.
  • Experience managing managers and building CS organizational structure, process, and playbooks.
  • Strong commercial acumen: experience in renewal strategy, pricing discussions, and executive-level customer engagement.
  • Demonstrated ability to build long-term customer relationships and develop customer advocates at the executive level.
  • Familiarity with CS platforms (Gainsight, Totango, or similar); Salesforce proficiency.
  • Experience operating in a PE-backed, metrics-driven, high-accountability environment.

Tools & Systems
  • Salesforce (account management, forecasting, and pipeline visibility).
  • Gong (conversation intelligence and account health).
  • Claude AI tooling (Appriss is an active AI-first organization).
  • Microsoft Suite (Teams, Excel, PowerPoint, SharePoint).
  • CS platform experience a plus (Gainsight, Totango, or equivalent).

Education & Experience
  • Bachelor's Degree or equivalent.
  • Master's Degree / MBA is a plus.

Benefits
At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life's unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Sworkit. You'll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform your best in every part of life.
Reports to: Chief Customer Officer
Department: Customer Success
Supervisory Duties: Yes
Travel Required: 20%
Location/Work Region: Remote - US
Compensation range reflect base compensation. This job is also eligible for commission.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.
The pay range for this role is:
190,000 - 210,000 USD per year (Remote (United States))

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