Paid volunteer time-off * Tuition reimbursement * On the job training The Family Education and ... FERC programmatic components include: a warmline; education, training, and support for family ...
Paid volunteer time-off * Tuition reimbursement * On the job training The Family Education and ... FERC programmatic components include: a warmline; education, training, and support for family ...
Crisis Professional
Wausau, WI · On-site
$29.91 - $31.70/hr
Facilitate voluntary and involuntary admissions, including coordination with psychiatrists, medical ... Operate crisis and warmline services, providing immediate support, resources, and referrals
Crisis Professional
Wausau, WI · On-site
$29.91 - $31.70/hr
Facilitate voluntary and involuntary admissions, including coordination with psychiatrists, medical ... Operate crisis and warmline services, providing immediate support, resources, and referrals
Program Supervisor - FERC
Oakland, CA · On-site
... travelPaid volunteer time-offTuition reimbursementOn the job trainingThe Family Education and ... FERC programmatic components include: a warmline; mental health education, training, and support ...
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Program Supervisor - FERC
Oakland, CA · On-site
... travelPaid volunteer time-offTuition reimbursementOn the job trainingThe Family Education and ... FERC programmatic components include: a warmline; mental health education, training, and support ...
Paid volunteer time-off * Tuition reimbursement * On the job training The Family Education and ... FERC programmatic components include: a warmline; education, training, and support for family ...
Paid volunteer time-off * Tuition reimbursement * On the job training The Family Education and ... FERC programmatic components include: a warmline; education, training, and support for family ...
Volunteer Warmline information
See salary details
$8.41 - $10.71
2% of jobs
$10.71 - $13
9% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$13 - $15.30
19% of jobs
$15.30 - $17.59
13% of jobs
The median wage is $18.09 / hr.
$17.59 - $19.89
32% of jobs
$19.95 is the 75th percentile. Wages above this are outliers.
$19.89 - $22.18
9% of jobs
$22.18 - $24.48
4% of jobs
$24.48 - $26.77
4% of jobs
$26.77 - $29.06
0% of jobs
$29.06 - $31.36
4% of jobs
$31.36 - $33.65
3% of jobs
$8
$19
$33
How much do volunteer warmline jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for volunteer warmline in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.
What are some common challenges volunteer warmline workers face, and how can they manage emotional stress in this role?
Volunteer Warmline workers often support callers experiencing distress, loneliness, or mental health challenges, which can be emotionally demanding. One common challenge is maintaining emotional boundaries while providing empathetic support. To manage stress, volunteers are encouraged to use debriefing sessions, seek peer support, and practice self-care regularly. Many organizations also offer supervision and training to help volunteers build resilience and cope with difficult calls.
What is the difference between Volunteer Warmline vs Crisis Hotline Worker?
| Aspect | Volunteer Warmline | Crisis Hotline Worker |
|---|---|---|
| Credentials | Typically none or minimal training | Often requires specialized training and certifications |
| Work Environment | Remote or community-based, non-emergency | Emergency settings, often in call centers or agencies |
| Employer & Industry | Nonprofits, mental health organizations | Hospitals, mental health agencies, crisis centers |
| Search & Comparison Intent | Support, peer listening, community help | Emergency response, mental health crisis intervention |
Volunteer Warmline roles focus on providing peer support and non-emergency assistance, often with minimal training. Crisis Hotline Workers handle urgent mental health crises, requiring specialized skills and certifications. While both roles involve listening and support, they differ significantly in training, environment, and urgency level.
What are the key skills and qualifications needed to thrive as a volunteer warmline operator?
To thrive as a Volunteer Warmline Operator, you need strong listening skills, emotional intelligence, and a basic understanding of mental health support, usually gained through training programs rather than formal degrees. Familiarity with call management systems and documentation tools is helpful, along with any certifications in peer support or mental health first aid. Compassion, patience, and the ability to communicate non-judgmentally make someone stand out in this role. These skills ensure that callers feel heard, supported, and guided toward appropriate resources, which is essential for providing effective peer support.
What is a volunteer warmline?
A Volunteer Warmline is a telephone service staffed by trained volunteers who offer peer support, active listening, and non-crisis emotional assistance to individuals who may be experiencing stress, loneliness, or other mental health challenges. Unlike crisis hotlines, warmlines are intended for people who need someone to talk to but are not in immediate danger. Volunteers provide empathy, understanding, and resources, helping to prevent situations from escalating to crises.
More about Volunteer Warmline jobs
What cities are hiring for Volunteer Warmline jobs? Cities with the most Volunteer Warmline job openings:
What are the most commonly searched types of Warmline jobs? The most popular types of Warmline jobs are:
What states have the most Volunteer Warmline jobs? States with the most job openings for Volunteer Warmline jobs include:
What job categories do people searching Volunteer Warmline jobs look for? The top searched job categories for Volunteer Warmline jobs are:
Program Supervisor - FERC Reentry Program
Pleasanton, CA • On-site
Full-time
Medical, Dental, Retirement, PTO
Posted 20 days ago
Job description
Turn your experience into a mental health career!
Do you believe that successful reentry begins with hope, connection, and compassionate support? The Mental Health Association of Alameda County (MHAAC) is seeking an experiences and passionate Reentry Program Supervisor to lead a team supporting individuals with behavioral health needs and their families as they transition from incarceration back in the community. If you are an inspiring leader who values collaboration, recovery, equity, and family-centered care, we'd love to hear from you.
The Mental Health Association of Alameda County (MHAAC) is a well-established non-profit organization with long term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education Resource Center, the Family Partnership Program, the African American Family Outreach Project, and the Patients' Rights Advocacy Program. Together, these programs assist thousands of people with serious mental illness and their family members every year. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAAC's current budget is around $5 million.
We Offer:
The Family Education and Resource Center (FERC) is a family-centered program that provides free advocacy, support and education to family caregivers of a loved one living with a mental health condition. We support and advocate for the family's wellbeing assuring that they are not alone in their caregiving experience. We are expanding our services to include supporting family caregivers who have a loved one living with a mental health condition and who is in the reentry transition from jail or prison back into the community . We serve families from all regions of Alameda County and our office is located in the Pleasanton Dublin area.
What makes the FERC Reentry Program unique is that all staff members care for a loved one with a mental health condition or Serious Mental Illness (SMI) who has experienced the reentry transition.
FERC programmatic components include: a warmline; education, training, and support for family/ caregivers; a resource center; assistance with AB 1424 Historical Information forms; support for the development of family leadership; and collaboration with other MHSA funded programs.
Job Overview
The Reentry Program Supervisor reports to the Program Director and provides operational leadership and supervision for the FERC Reentry Program. This position oversees staff performance, program quality, community partnerships, contract compliance, and family-centered service delivery. The Program Supervisor supports recruitment, onboarding, coaching, quality improvement, and strategic program development while ensuring services are culturally responsive, strengths-based, and aligned with MHAAC's mission and contractual expectations.
Typical Duties and Responsibilities
Required Qualifications
Preferred Qualifications
HOURS OF WORK: Mon - Fri: 8AM-5PM. May require occasional evenings or weekend work for support groups, trainings, and community events.
WORK LOCATION: 5776 Stoneridge Mall Rd., Pleasanton, CA 94588
SALARY: $68,640 per year. Eligible for first pay increase after successful completion of 3-month introductory period
The Mental Health Association of Alameda County is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and/or physical), those who exercise the right to family care and medical leave, gender, gender identity/expression, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy), childbirth, breastfeeding and related medical conditions, and sexual orientation.
We are committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accountable workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to apply for a position or participate in the interview process, then please connect with us and describe the specific accommodation requested for your disability-related limitations.
Do you believe that successful reentry begins with hope, connection, and compassionate support? The Mental Health Association of Alameda County (MHAAC) is seeking an experiences and passionate Reentry Program Supervisor to lead a team supporting individuals with behavioral health needs and their families as they transition from incarceration back in the community. If you are an inspiring leader who values collaboration, recovery, equity, and family-centered care, we'd love to hear from you.
The Mental Health Association of Alameda County (MHAAC) is a well-established non-profit organization with long term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education Resource Center, the Family Partnership Program, the African American Family Outreach Project, and the Patients' Rights Advocacy Program. Together, these programs assist thousands of people with serious mental illness and their family members every year. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAAC's current budget is around $5 million.
We Offer:
- Competitive salary
- Eligible for first pay increase after successful completion of 3-month introductory period
- 100% paid medical and dental coverage for the employee
- Employee Assistance Program (EAP), 401K Retirement Plan, Short/Long Term Disability Plan, and Flexible Spending Account (FSA)
- Generous time-off benefits: 14 paid holidays, including the week between Christmas and New Years Day
- Vacation leave 2 weeks per year, increases to 4 weeks by year 4 of employment
- Mileage reimbursement for work related travel
- Paid volunteer time-off
- Tuition reimbursement
- On the job training
The Family Education and Resource Center (FERC) is a family-centered program that provides free advocacy, support and education to family caregivers of a loved one living with a mental health condition. We support and advocate for the family's wellbeing assuring that they are not alone in their caregiving experience. We are expanding our services to include supporting family caregivers who have a loved one living with a mental health condition and who is in the reentry transition from jail or prison back into the community . We serve families from all regions of Alameda County and our office is located in the Pleasanton Dublin area.
What makes the FERC Reentry Program unique is that all staff members care for a loved one with a mental health condition or Serious Mental Illness (SMI) who has experienced the reentry transition.
FERC programmatic components include: a warmline; education, training, and support for family/ caregivers; a resource center; assistance with AB 1424 Historical Information forms; support for the development of family leadership; and collaboration with other MHSA funded programs.
Job Overview
The Reentry Program Supervisor reports to the Program Director and provides operational leadership and supervision for the FERC Reentry Program. This position oversees staff performance, program quality, community partnerships, contract compliance, and family-centered service delivery. The Program Supervisor supports recruitment, onboarding, coaching, quality improvement, and strategic program development while ensuring services are culturally responsive, strengths-based, and aligned with MHAAC's mission and contractual expectations.
Typical Duties and Responsibilities
- Oversee daily program operations
- Supervise, coach, mentor, and support Reentry Program staff
- Ensure compliance with agency policies, county contracts, documentation standards, and HIPAA requirements
- Develop and maintain partnerships with community organizations and behavioral health stakeholders
- Monitor program outcomes, quality assurance measures, and continuous improvement inititatives
- Coordinate trainings, outreach activities, family support groups, and community engagement efforts
- Support strategic planning, staff development, recruitment and on-boarding
Required Qualifications
- Lived experience as the primary caregiver and/or direct family member of a loved one diagnosed with a mental health condition and/or substance use condition who has reentered their community, navigated support systems and utilized reentry assistance supports
- Minimum 2 years experience as a Supervisor
- Bachelors Degree (additional experience may be substituted for degree requirement
- Must successfully pass a fingerprint background check by CADOJ and FBI
- Have proficiency in Microsoft Office - Outlook (email/calendar); Word (documents)
- Some positions require a valid CA Drivers License, daily access to a working motor vehicle, maintain legally required vehicle liability insurance and have an acceptable motor vehicle report as determined by MHAAC's insurance broker
Preferred Qualifications
- Experience working within behavioral health, justice-involved individuals and families, or community mental health programs
- Certified Medi-Cal Peer Support Specialist (CMPSS)
- Experience working with underserved and diverse communities
- Experience delivering services using video-based platforms such as Zoom or Microsoft Teams
- Bilingual in one of Alameda County's threshold languages: Cantonese, Farsi, Korean, Mandarin, Spanish, Tagalog, Vietnamese
HOURS OF WORK: Mon - Fri: 8AM-5PM. May require occasional evenings or weekend work for support groups, trainings, and community events.
WORK LOCATION: 5776 Stoneridge Mall Rd., Pleasanton, CA 94588
SALARY: $68,640 per year. Eligible for first pay increase after successful completion of 3-month introductory period
The Mental Health Association of Alameda County is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and/or physical), those who exercise the right to family care and medical leave, gender, gender identity/expression, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy), childbirth, breastfeeding and related medical conditions, and sexual orientation.
We are committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accountable workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to apply for a position or participate in the interview process, then please connect with us and describe the specific accommodation requested for your disability-related limitations.