Technical Writer
Atlanta, GA · On-site
Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...
Technical Writer
Atlanta, GA · On-site
Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...
Technical Writer
Carrollton, TX · On-site
Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ... High School diploma required. * 3+ years of experience in technical writing, documentation ...
Technical Writer
Carrollton, TX · On-site
Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ... High School diploma required. * 3+ years of experience in technical writing, documentation ...
Technical Writer II
Omaha, NE · On-site
$28.88/hr
Establishes and maintains shared knowledge base system. Creates content emanating from college ... Writing, technical writing, and editing skills. Ability to read and listen for understanding.
Technical Writer II
Omaha, NE · On-site
$28.88/hr
Establishes and maintains shared knowledge base system. Creates content emanating from college ... Writing, technical writing, and editing skills. Ability to read and listen for understanding.
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or ...
Knowledge Management /Tech Writer
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Knowledge Management /Tech Writer
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
About the team You'll lead a team of content writers and knowledge base specialists. You'll be responsible for the strategy, architecture, and execution of all support-facing content, both the ...
About the team You'll lead a team of content writers and knowledge base specialists. You'll be responsible for the strategy, architecture, and execution of all support-facing content, both the ...
Mock Interview Volunteer
Saint Paul, MN · On-site
About You - Knowledge & Skills: * Strong written and verbal communication skills. * Understand how ... Volunteer Acknowledgement: By applying for this volunteer role you acknowledge your understanding ...
Mock Interview Volunteer
Saint Paul, MN · On-site
About You - Knowledge & Skills: * Strong written and verbal communication skills. * Understand how ... Volunteer Acknowledgement: By applying for this volunteer role you acknowledge your understanding ...
Technical Writer
Miami, TX · On-site
... Writer who can create clear, accurate, and user-focused documentation for both customer and ... Create, edit, and maintain customer-facing and internal documentation, including knowledge base ...
Technical Writer
Miami, TX · On-site
... Writer who can create clear, accurate, and user-focused documentation for both customer and ... Create, edit, and maintain customer-facing and internal documentation, including knowledge base ...
Consultant, Business Delivery - Business Insurance Operations Knowledge Management
Hartford, CT · On-site
$77K - $128K/yr
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Consultant, Business Delivery - Business Insurance Operations Knowledge Management
Hartford, CT · On-site
$77K - $128K/yr
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
Technical Writer
Miami, TX · On-site
... Writer who can create clear, accurate, and user-focused documentation for both customer and ... Create, edit, and maintain customer-facing and internal documentation, including knowledge base ...
Technical Writer
Miami, TX · On-site
... Writer who can create clear, accurate, and user-focused documentation for both customer and ... Create, edit, and maintain customer-facing and internal documentation, including knowledge base ...
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements Write concise documentation including but not limited to the ...
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements Write concise documentation including but not limited to the ...
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Consultant, Business Delivery - Business Insurance Operations Knowledge Management
Hartford, CT · On-site
$77K - $128K/yr
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Consultant, Business Delivery - Business Insurance Operations Knowledge Management
Hartford, CT · On-site
$77K - $128K/yr
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Consultant, Business Delivery - Business Insurance Operations Knowledge Management
Alpharetta, GA · On-site
$77K - $128K/yr
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Consultant, Business Delivery - Business Insurance Operations Knowledge Management
Alpharetta, GA · On-site
$77K - $128K/yr
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
... base organization and usability * Strong Written Communication : Disciplined approach to ... Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our ...
Technical Writer
Miami, TX · On-site
... Writer who can create clear, accurate, and user-focused documentation for both customer and ... Create, edit, and maintain customer-facing and internal documentation, including knowledge base ...
Technical Writer
Miami, TX · On-site
... Writer who can create clear, accurate, and user-focused documentation for both customer and ... Create, edit, and maintain customer-facing and internal documentation, including knowledge base ...
Create reusable content for knowledge base * Prioritize responsibilities to meet deadlines * Seek feedback from stakeholders and edit content accordingly * Maintain consistency in proposal writing by ...
Quick apply
Create reusable content for knowledge base * Prioritize responsibilities to meet deadlines * Seek feedback from stakeholders and edit content accordingly * Maintain consistency in proposal writing by ...
Volunteer Knowledge Base Writer information
See salary details
$13.70 - $18.47
2% of jobs
$18.47 - $23.23
7% of jobs
$23.23 - $27.99
12% of jobs
$29.11 is the 25th percentile. Wages below this are outliers.
$27.99 - $32.76
16% of jobs
The median wage is $36.33 / hr.
$32.76 - $37.52
17% of jobs
$37.52 - $42.29
14% of jobs
$45.38 is the 75th percentile. Wages above this are outliers.
$42.29 - $47.05
11% of jobs
$47.05 - $51.81
10% of jobs
$51.81 - $56.58
5% of jobs
$56.58 - $61.34
3% of jobs
$61.34 - $66.11
3% of jobs
$13
$38
$66
How much do volunteer knowledge base writer jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for volunteer knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.
What is the difference between Volunteer Knowledge Base Writer vs Volunteer Content Contributor?
| Aspect | Volunteer Knowledge Base Writer | Volunteer Content Contributor |
|---|---|---|
| Credentials | Basic writing skills, familiarity with knowledge bases | Varies; may include general writing or subject expertise |
| Work Environment | Online, remote, collaborative platforms | Online, diverse platforms, including blogs and social media |
| Employer/Industry Usage | Nonprofits, tech companies, educational organizations | Media outlets, nonprofits, community groups |
| Search/Comparison Intent | Understanding roles related to knowledge management | General content creation roles |
The Volunteer Knowledge Base Writer focuses on creating and maintaining structured, accurate knowledge articles for organizations, often requiring familiarity with knowledge management tools. In contrast, a Volunteer Content Contributor typically produces a broader range of content, such as blog posts or social media updates, with less emphasis on structured knowledge bases. Both roles involve volunteer work in online environments but serve different content needs within organizations.
More about Volunteer Knowledge Base Writer jobs
What cities are hiring for Volunteer Knowledge Base Writer jobs? Cities with the most Volunteer Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What states have the most Volunteer Knowledge Base Writer jobs? States with the most job openings for Volunteer Knowledge Base Writer jobs include:
What job categories do people searching Volunteer Knowledge Base Writer jobs look for? The top searched job categories for Volunteer Knowledge Base Writer jobs are:
Job description
Job Summary:
Koch is a company that operates the U.S. Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and developing enablement programs to enhance user experience and content discoverability.
Responsibilities:
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides — tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Qualifications:
Required:
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
Preferred:
• Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
• Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
• Background in telecom, mobile messaging, or infrastructure products
• Proven ability to write compelling case studies and customer success stories
• Knowledge of WCAG accessibility guidelines and inclusive documentation practices
• Experience working in Agile development teams and sprint cadences
• Comfortable and effective using AI-assisted writing tools to accelerate content production responsibly
• Familiarity with WordPress or similar CMS for managing public-facing docs
Company:
Based in Wichita, Kansas, Koch is one of the largest private companies in America. Founded in 1940, the company is headquartered in Wichita, USA, with a team of 10001+ employees. The company is currently Late Stage.
Koch is a company that operates the U.S. Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and developing enablement programs to enhance user experience and content discoverability.
Responsibilities:
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides — tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Qualifications:
Required:
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
Preferred:
• Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
• Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
• Background in telecom, mobile messaging, or infrastructure products
• Proven ability to write compelling case studies and customer success stories
• Knowledge of WCAG accessibility guidelines and inclusive documentation practices
• Experience working in Agile development teams and sprint cadences
• Comfortable and effective using AI-assisted writing tools to accelerate content production responsibly
• Familiarity with WordPress or similar CMS for managing public-facing docs
Company:
Based in Wichita, Kansas, Koch is one of the largest private companies in America. Founded in 1940, the company is headquartered in Wichita, USA, with a team of 10001+ employees. The company is currently Late Stage.