Volunteer Knowledge Base Writer Jobs in Madison, WI

Words have the power to move people forward. We're looking for a Writer who knows how to create content that connects with real people — content that's clear, engaging, and genuinely useful. At Ascendium Education Solutions, you'll help learners build confidence and achieve their goals in school and life. Working in a team that designs and creates digital learning experiences, you'll create lessons, emails, product copy, and resources that resonate with diverse audiences. Please include a cover letter and writing sample with your application.

On a day-to-day basis, you may do the following.

• Draft original lessons, including intros, core content, quizzes, reflections, transitions, and outros, as well as learner-facing emails and notifications.
• Write in a warm, approachable voice, adjusting tone by topic, and follow brand voice and tone guidelines.
• Produce clear, concise, mobile-friendly content adhering to formatting, reading-level, and UI standards.
• Ensure lessons support learning goals and fit within the broader curriculum, maintaining continuity across content.
• Follow the full content creation and review process, collaborating with the content strategist, learning experience designer, product management team, and other stakeholders and prepare final publication-ready copy.
• Support CMS implementation by preparing copy for upload, formatting interactive lesson components, and reviewing content rendering for accuracy and user flow.

A highly qualified candidate will possess the following.

• Knowledge equivalent to a Bachelor’s degree, preferably in journalism, communications, English, social sciences or similar field. Professional skill and closely related work experience may be considered in lieu of education credentials.
• 3+ years of experience creating digital content that helps people learn, make decisions, or take action. Experience writing educational, behavioral, or student-support content is preferred.
• Exceptional writing skills with the ability to transform complex academic, financial, and life topics into clear, approachable, and engaging content for a broad audience.
• Demonstrated ability to write in a natural, conversational voice for college-age and young adult audiences, with writing samples that showcase audience awareness and strong storytelling.
• Experience creating concise, mobile-friendly content, including lessons, emails, notifications, or other short-form digital experiences.
• Strong editorial judgment and the ability to adapt tone, structure, and messaging to different audiences, formats, and communication goals.
• Ability to incorporate stakeholder feedback, learner insights, and collaboration to create high-quality content.
• Excellent communication, organization, and project management skills, with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.
• Curiosity, creativity, and strong problem-solving skills, with an eagerness to refine messaging and continuously improve the learner experience.
• Experience in higher education, nonprofit communications, education finance, or government is a plus.

Ascendium offers an outstanding benefits package designed to provide employees and their families with a high degree of security. These benefits include, but are not limited to:

• Comprehensive medical, dental, and vision insurance.
• Ongoing training and professional development opportunities.
• Flexible, hybrid schedule.
• Student loan repayment assistance and tuition reimbursement.

Ascendium provides equal employment opportunity to all individuals regardless of their race, color, religion, sex, age, national origin, creed, disability, veteran status, or any other characteristic protected by state or federal law.

H-1B sponsorship (initiation or transfer) is not available for this position.

If you would like assistance with the application process, please email Ascendium Human Resources. We invite all applicants to complete the Voluntary Affirmative Action questions when submitting application materials. The questions are found at the end of the online application process. To learn more about our commitment to Equal Employment Opportunity, please visit the Ascendium Careers webpage.

Ascendium requires criminal, employment, and education background investigations before hiring.