Volunteer Disability Policy Jobs (NOW HIRING)

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your coworker to succeed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converges to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

Position Summary

The Manager of Disability Programs and Volunteer Services is responsible for the day-to-day operations of programming and overseeing the staff of the Community-Based Training Program (CBT), the Skills to Enable Personal Success Program (STEPS), Corporate Receptionist, the Coordinator of Disability Education, and the Coordinator of Disability Programming.

This position will establish itself by being a Goodwill contact for the VR Nevada partnership, and through that partnership ensures efficacy in the receiving referrals in a regular flow.  This position will also assist the Director of Disability Programming and Volunteer Services with CARF Certification requirements, the SWEP Program and gathering metrics for the yearly ASR reporting. The Manager of Disability Programs will also work with the Finance Team to submit and account for all authorizations submitted for payment to VR. 

Responsibilities

• Takes direction from the Director of Disability Programming and Volunteer Services in programming and assessment, ensuring compliance with all CARF standards 
• Tracks and monitors reporting requirements for monthly reporting to Mission Services Management Team.
• Handles all CBT and STEPS scheduling of participants to ensure ratios are being maintained to hit projected weekly, monthly, quarterly and annual days of service.
• Provides proactive leadership for direct reports working within assigned programs. This includes documentation, performance evaluation, and ongoing training. 
• Handles Case Management of Current and Exited participants, meeting all internal and policies and procedures. Continuously evaluates and modifies best practices to align with evolving programmatic and regulatory systems.
• Ensures compliance with all applicable procedures and policies in the CBT Program and STEPS Program through regular audits.This includes quarterly case file review, opening and closing participant files, and reviewing exits as they come into Goodwill. 
• Handle training, as deemed necessary by the Director of Disability and Volunteer Programming.
• Identifies and offers solutions for any gaps or inefficiencies in the delivery of services. 
• Collaborates with the Director of Disability Programming and Volunteer Services with VR of Nevada annual billing.
• Collaborates with the Director of Disability Programming and Volunteer Services to monitor billing to ensure program goals are being met monthly and quarterly. 
• Works on special projects assigned by the Director of Disability and Volunteer Programming. 
• Participates in departmental, agency, and community meetings. 
• Ensures best use of technology in support of programmatic objectives and makes recommendations for related improvements. 
• Ensures compliance with all Goodwill policies provided in the Team Member Guidebook, Goodwill Industries International standards, CARF standards, and safety and security regulations with the entire assigned staff. 
• Assists in any other projects or tasks as determined by management. 

Core Competencies                                                                  

Leadership

Apply the organization's core values to guide decision-making.  Works well with others and encourages teamwork and development.  Displays initiative.  Self-confidence and motivating others.  Fair and consistent when evaluating or modifying behaviors in others.  Celebrates and rewards accomplishments.

Job Knowledge

Possesses comprehensive, functional, and technical knowledge and skills to perform at a high level of accomplishment.  Discerning how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.

Accountability

Results-oriented.  Set goals, accept responsibility for achieving results, and quality of work.  Takes ownership, remedies errors, and learns from mistakes.  Responds professionally to constructive criticism.

Communication

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.

Professionalism

Consistently conducts self in a competent, skilled, and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.

Job-Specific Competencies                                                                                                                                                           

Decision Making

Identifies and evaluate critical factors and alternatives. Anticipates outcomes and foresees logical consequences.  Navigates risks and uncertainty.  Seeks input from others.  Persistent and makes difficult decisions objectively and pragmatically. Sought after for advice and solutions.  Leans on the Director when faced with an obstacle to making the most informed decision.

Coaching and Development

Identifies developmental opportunities of others and recommends direction.  Provides clear and specific performance feedback and correction.  Mentors, coaches, recognize, and develop team members.

Delegation

Allocates decision-making authority and/or task responsibility to others.  Trust individuals to perform.  Sets expectations and monitors benchmarks of accomplishment.  Holds individuals accountable.

Diversity, Equity, and Inclusion (DEI)

Supports and respects various cultural values, behaviors, and attitudes in all tasks and interactions.  Appreciates contributions of individuals from different cultural identities.  Engages in organizational DEI programs and training opportunities.  Contributes to an inclusive work environment for all.

Interpersonal Skills

Displays effective verbal, nonverbal, and listening skills.  Self-confident, positive, and adaptable.  Build strong relationships and solicit feedback.  Manages conflict and is receptive to feedback.  When applicable, be proactive about issues that may develop and collaborate with the Director to make the best-informed decision.  Empathetic and emotionally intelligent.  Make the best decision for Goodwill but understand your audience.

Education, Experience, and Requirements

Required

• Bachelor's degree in any related field is required.
• Minimum of 2 years of experience managing programs.

• Excellent interpersonal and communication skills to include cross-cultural, and the ability/willingness to work with economically and culturally diverse clientele required.
• Patience, diplomacy, and a high level of customer service skills are required.
• Demonstrated experience working with funding sources, including State funds.
• Minimum of 2 years of experience working with adults and youth with disabilities.
• Must have excellent writing and communication skills.
• Ability to foster a positive, collaborative, and solution-oriented work culture and environment.
• Must understand ADA law and HIPAA regulations. 
• Minimum of 2 years of demonstrated knowledge of case management and case file management. 
• Must be results-oriented, accomplish departmental goals, and meet assigned Key Performance Indicators (KPI).
• Ability to work independently and in a team, with the ability to work well in a fast-paced environment.
• Familiarity with Las Vegas Vocational Rehabilitation and a working knowledge of disability-related issues.
• Must have a CPR and First Aid Certification.
• Proficiency with the Microsoft Office suite, including strong emphasis on Word, Excel, and Outlook.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibitsa high level of adaptability and flexibility

Preferred

• Minimum of two years of demonstrated experience in job training and coaching preferred.
• Demonstrates experience working with people who have barriers to employment due to disability.
• Bilingual (English and Spanish) a plus. 

Environmental Factors

• The majority of duties performed in an office environment with regulated temperatures. Travelling is required to and from the Corporate Office to assign Goodwill locations where clients are based.

Physical Factors

• Must be able to lift, carry, push, and pull a minimum of 25 pounds.
• Must be able to tolerate standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk and working on a computer.