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Department ofHealth and Human Services (DHHS)

Social Services Manager I

Opening Date:August 7, 2026

Closing Date:August 20, 2026

Job Class Code:5065

Grade:27 (Supervisory)

Salary:$62,566.40 - $88,337.60*

*This is inclusive of a 1.00% recruitment and retention stipend

Position Number:02000-2334

Location:Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

As the Policy and Compliance Manager for the Division of Licensing and Certification (DLC), you will be responsible for providing oversight and day-to-day management of the Policy and Hearings Unit within Central Operations. This role involves assisting with the development and revision of regulatory rules, as well as coordinating legislative activities and overseeing dispute resolution procedures.

In this position, you will:

Assist in drafting revisions and new rules for regulatory compliance and research rules from other states to inform rulemaking processes.

Prepare Maine Administrative Procedures Act rulemaking forms and materials, facilitate listening sessions and public hearings for stakeholder input, and coordinate with the Office of the Maine Attorney General, Department of the Secretary of State, and other offices for rule review.

Review and edit outgoing correspondence templates and forms for clarity, participate in the Enforcement Accountability Review Panel, manage communication with providers, and research relevant statutes and regulations as needed.

Coordinate legislative activities for DLC, including monitoring bills, drafting and editing DLC legislative initiatives, drafting and editing Legislative Action Summaries, Legislative Appraisal Forms, and summarizing committee public hearings and work sessions.

Request hearings related to appeals of agency enforcement actions, collect and submit evidence, prepare witnesses, serve as hearings examiner, and collaborate with legal counsel for hearings.

Make referrals to the Office of Professional and Occupational Regulation and its licensing boards, and forward complaints to accrediting organizations and investigation summaries to the Office of MaineCare's Program Integrity and the Attorney General's Healthcare Crimes Unit.

Draft Standard Operating Procedures (SOPs) for program implementation and assist in creating and maintaining program manuals.

Coordinate Independent Informal Dispute Resolution (IIDR) and Informal Dispute Resolution (IDR) processes following federal and state rules and regulations, and lead informal conference meetings among stakeholders.

Supervise the Compliance Officer to ensure the completion of key tasks, including criminal conviction annotation in the Certified Nursing Assistant and Direct Care Worker Registry, rule development, coordination of IDRs, updates of Memorandums of Understanding, and filing hearing requests for involuntary discharges and free care denials.

Minimum Qualifications:

An eight (8) year combination of education and/or professional experience in social services to include two (2) years of related program management experience.

The preferred applicant will have:

Experience demonstrating applied knowledge of the adjudicatory hearings process following the guidelines and provisions of the Maine Administrative Procedures Act.

Knowledge of the practices and principles of public policy planning and formulation.

Knowledge of the structure and operations of related state and federal governmental programs.

Ability to analyze facts, issues, and testimony, reach logical conclusions, and make sound decisions.

Thinking about applying?

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Division of Licensing and Certification (DLC) provides regulatory oversight of medical and long-term care facilities in Maine. This includes oversight of the Certified Nursing Assistant and Direct Care Worker Registry, licensing a variety of provider types, conducting criminal background checks for employers to ensure staff are safe to care for our vulnerable citizens, and investigating allegations of unsafe practices/events in facilities as diverse as hospitals, nursing homes, assisted living facilities, and group homes.

Application Information:

For additional information about this position please contact James.Moorhead@Maine.gov

Please submit all documents or files in PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit- Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage- The State of Maine pays85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find thepremium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit- Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance- The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan- The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child-including non-birthing and adoptive parents-receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under theFamily and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for anextensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.