Help Desk Lead
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Quick apply
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short ...
Soldotna, AK · On-site
$21.75 - $29.50/hr
... volunteer technology support Summary Scope: At the entry level, Help Desk Technicians contribute ... independently to End-User Computing support activities, service request fulfillment, incident ...
Soldotna, AK · On-site
$21.75 - $29.50/hr
... volunteer technology support Summary Scope: At the entry level, Help Desk Technicians contribute ... independently to End-User Computing support activities, service request fulfillment, incident ...
Soldotna, AK · On-site
$21.75 - $29.50/hr
... volunteer technology support Summary Scope: At the entry level, Help Desk Technicians contribute ... independently to End-User Computing support activities, service request fulfillment, incident ...
Soldotna, AK · On-site
$21.75 - $29.50/hr
... volunteer technology support Summary Scope: At the entry level, Help Desk Technicians contribute ... independently to End-User Computing support activities, service request fulfillment, incident ...
$24.04 - $27/hr
Description The Help Desk Technician provides daily support to employees who are using software ... Life Insurance * Voluntary Long Term Disability * PTO * Paid Holidays * 401(k) * Employee ...
$24.04 - $27/hr
Description The Help Desk Technician provides daily support to employees who are using software ... Life Insurance * Voluntary Long Term Disability * PTO * Paid Holidays * 401(k) * Employee ...
Seneca Falls, NY · Remote
$20 - $23/hr
Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...
New
Seneca Falls, NY · Remote
$20 - $23/hr
Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...
New
Rockville, MD · On-site
$24.04 - $27/hr
The Help Desk Technician provides daily support to employees who are using software, hardware, or ... Life Insurance * Voluntary Long Term Disability * PTO * Paid Holidays * 401(k) * Employee ...
Rockville, MD · On-site
$24.04 - $27/hr
The Help Desk Technician provides daily support to employees who are using software, hardware, or ... Life Insurance * Voluntary Long Term Disability * PTO * Paid Holidays * 401(k) * Employee ...
$20.25 - $27.75/hr
This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user ...
$20.25 - $27.75/hr
This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user ...
Dallas, TX · On-site
$20.25 - $27.75/hr
This includes volunteering to cover other shifts including operators and for weekends and off-hours needs • Develop and maintain new and creative methods for distributing Help Desk solutions to the ...
Dallas, TX · On-site
$20.25 - $27.75/hr
This includes volunteering to cover other shifts including operators and for weekends and off-hours needs • Develop and maintain new and creative methods for distributing Help Desk solutions to the ...
Phoenix, AZ · Hybrid
Provide daily help desk support for stores and end users with a focus on providing outstanding ... Voluntary supplemental life insurance * Company-paid short-term disability and long-term disability ...
Quick apply
Phoenix, AZ · Hybrid
Provide daily help desk support for stores and end users with a focus on providing outstanding ... Voluntary supplemental life insurance * Company-paid short-term disability and long-term disability ...
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... voluntary supplemental benefits, and access to an employee assistance program. The package also ...
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... voluntary supplemental benefits, and access to an employee assistance program. The package also ...
Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...
Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...
Manheim, PA · On-site
Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...
Manheim, PA · On-site
Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...
Arlington, VA · On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...
Quick apply
Arlington, VA · On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...
Arlington, VA · On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...
Arlington, VA · On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...
Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...
Quick apply
Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...
Columbia, SC · On-site
$27.77/hr
Help Desk Specialist Experience IT with a purpose! AllSouth Federal Credit Union is searching for a ... Employee Volunteer Program - a chance to give back to the communities we serve. * Employee ...
Columbia, SC · On-site
$27.77/hr
Help Desk Specialist Experience IT with a purpose! AllSouth Federal Credit Union is searching for a ... Employee Volunteer Program - a chance to give back to the communities we serve. * Employee ...
Kansas City, MO · On-site
$34.46/hr
Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...
Quick apply
Kansas City, MO · On-site
$34.46/hr
Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...
$8.41 - $10.71
2% of jobs
$10.71 - $13
9% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$13 - $15.30
19% of jobs
$15.30 - $17.59
13% of jobs
The median wage is $18.09 / hr.
$17.59 - $19.89
32% of jobs
$19.95 is the 75th percentile. Wages above this are outliers.
$19.89 - $22.18
9% of jobs
$22.18 - $24.48
4% of jobs
$24.48 - $26.77
4% of jobs
$26.77 - $29.06
0% of jobs
$29.06 - $31.36
4% of jobs
$31.36 - $33.65
3% of jobs
$8
$19
$33
| Aspect | Volunteer Cvs Help Desk | Volunteer Tech Support |
|---|---|---|
| Required Credentials | Basic computer skills, customer service experience | Technical knowledge, troubleshooting skills |
| Work Environment | Call center, office setting, remote | Office, remote, on-site support |
| Employer & Industry Usage | Nonprofits, healthcare, educational institutions | IT companies, nonprofits, tech organizations |
| Search & Comparison Intent | Customer assistance, help desk roles | Technical troubleshooting, support roles |
Volunteer Cvs Help Desk roles focus on customer service and basic technical support, often requiring communication skills and basic computer knowledge. Volunteer Tech Support involves more technical troubleshooting and problem-solving skills. Both roles serve similar industries but differ in technical complexity and responsibilities.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.
This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.
Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly
Requirements
Must possess DoD Secret Clearance.
Technical SkillsITSM/ticketing systems
Incident management
Escalation coordination
Operational reporting
Help Desk governance
Agile sustainment integration
CertificationsPreferred:
ITIL Foundation
Security+
Experience7+ years Help Desk management.
Experience supporting enterprise operational systems.
Benefits
Sourced by ZipRecruiter
Business management consulting
201 - 500 Employees
Chantilly, VA, US
1983