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On Call Cvs Help Desk Jobs (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage. * Interview, hire, onboard, and train Help Desk employees. * Develop annual departmental ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage. * Interview, hire, onboard, and train Help Desk employees. * Develop annual departmental ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Provide, on a rotating basis, after hours on-call coverage for end user support. * Law firm or ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk / Desktop Support experience * Strong troubleshooting and customer service skills * Experience in a law firm ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

... on-call support according to schedules set by the Director of IT. - You will report to the Director of IT. Help Desk Technician Qualifications: - Degree from recognized college or university ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

... on-call support according to schedules set by the Director of IT. - You will report to the Director of IT. Help Desk Analyst Qualifications: - Degree from recognized college or university ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Provide, on a rotating basis, after hours on-call coverage for end user support. Requirements:

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... Your responsibilities will include offering phone support during core business hours and on-call ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... Your responsibilities will include offering phone support during core business hours and on-call ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... Your responsibilities will include offering phone support during core business hours and on-call ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field ... Participate in after hours on-call rotation. * Some travel may be required. There will be several ...

Robert Half

Help Desk Technician

Nashville, TN · On-site

$26 - $29.50/hr

We are looking for a dependable Help Desk Technician to provide onsite technical support for ... on-call support for mission-critical needs. • CompTIA A+, Network+, Security+, or Microsoft ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... Occasional after-hours or on-call support may be required Company Description Headfarmer is a ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Occasional on-call duties. Position Summary The Information Technology Help Desk Support staff will provide IT support at Hammer Residences' 59 group homes and central offices in Wayzata and White ...

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On Call Cvs Help Desk information

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How much do on call cvs help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for on call cvs help desk in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

Is CVS call center a good job?

The On Call CVS Help Desk role involves providing customer support and troubleshooting over the phone, often requiring strong communication skills and familiarity with pharmacy services. It can offer flexible hours and entry-level opportunities, but job satisfaction depends on individual preferences and work environment. Compensation and advancement options vary by location and experience.

How difficult is it to get hired at CVS?

Getting hired as an On Call CVS Help Desk employee typically involves completing an online application, passing a background check, and demonstrating customer service skills. The hiring process can vary in length but generally requires relevant experience or familiarity with pharmacy or retail environments. Strong communication skills and flexibility are often valued.

Are CVS remote jobs legit?

CVS Help Desk on-call positions are legitimate jobs that typically involve providing technical support remotely. They often require good communication skills, basic troubleshooting knowledge, and the ability to work flexible hours. As with any remote job, applicants should verify the job posting directly through official CVS channels to avoid scams.

Is CVS Health hard to get accepted for remote position?

Getting accepted for a remote On Call CVS Help Desk position can depend on the candidate's customer service skills, technical knowledge, and ability to work independently. The application process typically involves an online application, assessments, and interviews, with some roles requiring specific certifications or experience in healthcare or IT support.
What cities are hiring for On Call Cvs Help Desk jobs? Cities with the most On Call Cvs Help Desk job openings:
What are the most commonly searched types of Cvs Help Desk jobs? The most popular types of Cvs Help Desk jobs are:
On Call Cvs Help Desk jobs near you
Help Desk Manager

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Posted 29 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition Summary
The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like - First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional Information
CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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