CX Specialist I, VoIP
Mobile, AL · On-site
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Mobile, AL · On-site
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Mobile, AL · On-site
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Birmingham, AL · On-site
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Birmingham, AL · On-site
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...
We are hiring a Network Engineer- Junior - in Montgomery, AL to support secure, mission-critical ... Cisco, LAN/WAN, VoIP, TCP/IP protocol, routing/switching configurations and firewall technologies.
We are hiring a Network Engineer- Junior - in Montgomery, AL to support secure, mission-critical ... Cisco, LAN/WAN, VoIP, TCP/IP protocol, routing/switching configurations and firewall technologies.
We are hiring a Network Engineer- Junior - in Montgomery, AL to support secure, mission-critical ... Cisco, LAN/WAN, VoIP, TCP/IP protocol, routing/switching configurations and firewall technologies.
We are hiring a Network Engineer- Junior - in Montgomery, AL to support secure, mission-critical ... Cisco, LAN/WAN, VoIP, TCP/IP protocol, routing/switching configurations and firewall technologies.
Montgomery, AL · On-site
$59K - $78K/yr
This role supports a highly integrated environment consisting of Cisco Wireless, VoIP, Routing and ... The Network Engineering team fosters a collaborative, inclusive, and growth-oriented culture where ...
Montgomery, AL · On-site
$59K - $78K/yr
This role supports a highly integrated environment consisting of Cisco Wireless, VoIP, Routing and ... The Network Engineering team fosters a collaborative, inclusive, and growth-oriented culture where ...
Montgomery, AL · On-site
This role supports a highly integrated environment consisting of Cisco Wireless, VoIP, Routing and ... The Network Engineering team fosters a collaborative, inclusive, and growth-oriented culture where ...
Quick apply
Montgomery, AL · On-site
This role supports a highly integrated environment consisting of Cisco Wireless, VoIP, Routing and ... The Network Engineering team fosters a collaborative, inclusive, and growth-oriented culture where ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
Huntsville, AL · On-site
... software engineer to join our development team. We are looking for someone that can work ... VoIP communications, GEOINT sensor emulator development, SIGINT sensor emulator development ...
This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various ...
Quick apply
This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various ...
Tuscaloosa, AL · On-site
This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various ...
Quick apply
Tuscaloosa, AL · On-site
This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various ...
Tuscaloosa, AL · On-site
This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various ...
Quick apply
Tuscaloosa, AL · On-site
This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various ...
Birmingham, AL · On-site
$89K - $103K/yr
Comfortable with a range of programming and scripting languages * Experience using the typical VOIP toolbox of software and management tools * Experience with large scale distributed VOIP systems in ...
Birmingham, AL · On-site
$89K - $103K/yr
Comfortable with a range of programming and scripting languages * Experience using the typical VOIP toolbox of software and management tools * Experience with large scale distributed VOIP systems in ...
Daleville, AL · On-site
$90K - $110K/yr
Design, engineer, and maintain telecommunications networks, including fiber optic, copper, and ... VOIP, NIPR, SIPR, secret clearance, , alabama, fort novosel, fort rucker
Daleville, AL · On-site
$90K - $110K/yr
Design, engineer, and maintain telecommunications networks, including fiber optic, copper, and ... VOIP, NIPR, SIPR, secret clearance, , alabama, fort novosel, fort rucker
OVERVIEW: We are seeking a Lead Engineer to provide technical leadership in the planning ... Knowledge of VoIP architectures, signaling protocols, and configuration of provider services (e.g ...
New
OVERVIEW: We are seeking a Lead Engineer to provide technical leadership in the planning ... Knowledge of VoIP architectures, signaling protocols, and configuration of provider services (e.g ...
New
Huntsville, AL · On-site
$103K - $141K/yr
Sr. Network Engineer Location: Huntsville, AL Required Clearance: Secret Since 1999, ITEC has been ... VoIP) Telecommunications infrastructures. • Have experience in management or leadership roles.
New
Huntsville, AL · On-site
$103K - $141K/yr
Sr. Network Engineer Location: Huntsville, AL Required Clearance: Secret Since 1999, ITEC has been ... VoIP) Telecommunications infrastructures. • Have experience in management or leadership roles.
New
Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer ... The ideal candidate will have a strong background in VoIP technologies, Cisco Unified ...
Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer ... The ideal candidate will have a strong background in VoIP technologies, Cisco Unified ...
$17.87 - $22.86
6% of jobs
$22.86 - $27.85
3% of jobs
$27.85 - $32.84
6% of jobs
$36.58 is the 25th percentile. Wages below this are outliers.
$32.84 - $37.83
13% of jobs
$37.83 - $42.82
9% of jobs
The median wage is $46.57 / hr.
$42.82 - $47.81
17% of jobs
$47.81 - $52.81
15% of jobs
$55.11 is the 75th percentile. Wages above this are outliers.
$52.81 - $57.80
14% of jobs
$57.80 - $62.79
9% of jobs
$62.79 - $67.78
3% of jobs
$67.78 - $72.77
5% of jobs
$17
$47
$72
A VoIP engineer oversees the installation and maintenance of VoIP, or voice over internet protocol, telephony systems. VoIP is a system through which parties can communicate over the internet, as opposed to through a traditional telephone system. Engineers are usually employed by a single company to manage their in-house network. As a VoIP engineer, your responsibilities include determining the company’s needs, developing a network with the proper hardware to fit those needs, and monitoring the system to ensure voice communication is functioning correctly. You may need an associate’s degree in this career, but many employers will accept a high school diploma and an appropriate certification from a company like Cisco. You need extensive computer and analytical skills to succeed as a VoIP engineer.
| Aspect | Voip Engineer | Network Engineer |
|---|---|---|
| Certifications | CCNA, CCNP, Cisco Voice certifications | CCNA, CCNP, Cisco, CompTIA Network+ |
| Work Environment | Telecommunications, VoIP systems, cloud platforms | Networking infrastructure, data centers, enterprise networks |
| Industry Usage | Telecom providers, IT service companies | IT departments, telecom, enterprise organizations |
Voip Engineers focus specifically on designing, implementing, and maintaining VoIP communication systems, while Network Engineers handle broader network infrastructure including LAN, WAN, and security. Both roles require networking certifications and often work in similar environments, but their core responsibilities differ in scope and specialization.

7.8
Based on 13 frontline employees who took The Breakroom Quiz
37th of 96 rated telecommunications companies
Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned
This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
For Specialist I, we require:
At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset
We will give special consideration to candidates who have:
Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments
Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.
For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Physical Requirements / Working Conditions
Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.
*Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.
Sourced by ZipRecruiter
Media and telecom
1,001 - 5,000 Employees
Ridgeland, MS, US
1988