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Voice Manager Jobs in Washington (NOW HIRING)

EROS Technologies, Inc.

Voice/UCCE Engineer

Mclean, VA · On-site

... to manage and influence individuals to obtain maximum results Highly effective communicator (written & verbal) Certification level of a CCNP Voice at a minimum, CCIE Voice Desire. Additional ...

Cornerstone Defense

Systems Engineer (Voice)

Dulles, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center technology deployments, user ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

... Manage PKI/certificate requirements across Cisco UC components. • Perform system upgrades ... Voice and Unified Communications. • Partner with network engineering and telecom teams on ...

B/Core

Voice Engineer with Security Clearance

Chantilly, VA · On-site

$175K - $195K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Manage PKI/certificate requirements across Cisco UC components. * Perform system upgrades, patching ...

FEDITC LLC

Voice Engineer III

MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitoring of Managed Services UC customers via 3rd party network monitoring software * Review work ... Perform other Voice technology-related duties as assigned ** Travel to Scott Air Force Base, IL for ...

Feditc

Voice Engineer III

Camp Springs, MD · On-site

$125 - $175/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitoring of Managed Services UC customers via 3rd party network monitoring software * Review work ... Perform other Voice technology-related duties as assigned * Travel to Scott Air Force Base, IL for ...

New

Cherokee Federal

Systems Engineer (Cisco Voice) -Expert

Dulles, VA · On-site

$175K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage PKI/certificate requirements across Cisco UC components. * Perform system upgrades, patching ... Minimum of eleven (11) years of relevant Voice/UC engineering experience * Strong technical ...

New

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Voice Manager information

What is a voice manager?

A Voice Manager oversees the implementation, maintenance, and optimization of an organization's voice communication systems, such as telephony, VoIP, and unified communications platforms. They are responsible for ensuring reliable and efficient voice services, troubleshooting technical issues, and managing vendor relationships. Voice Managers may also develop policies, handle budgeting for telecom services, and collaborate with IT and other departments to support business communication needs.

What are the key skills and qualifications needed to thrive as a voice manager?

To thrive as a Voice Manager, you need expertise in telecommunication systems, voice networking, and project management, often supported by a degree in information technology or a related field. Familiarity with VoIP technologies, PBX systems, SIP protocols, and certifications such as Cisco CCNA Voice or Microsoft Teams Voice are typically required. Strong leadership, problem-solving abilities, and effective communication make someone stand out in this role. These skills ensure reliable voice infrastructure, efficient team coordination, and minimal service disruptions for organizational communication needs.

How does a voice manager typically collaborate with cross-functional teams to ensure consistent brand messaging across all voice channels?

A Voice Manager works closely with marketing, customer service, and IT departments to unify brand messaging across all voice platforms, such as phone systems, virtual assistants, and IVR solutions. This role often involves participating in strategy meetings, reviewing scripts, and providing guidance on tone and language to maintain consistency. Regular feedback sessions and cross-training help ensure all teams are aligned on voice strategy, making collaboration a key aspect of the position.

What is the difference between Voice Manager vs Voice Engineer?

AspectVoice ManagerVoice Engineer
CredentialsTypically requires project management and leadership skills, certifications like CCNP Voice or CCIE VoiceRequires technical certifications such as CCNP Voice, CCIE Voice, or Cisco certifications
Work EnvironmentOversees voice communication projects, manages teams, coordinates with clientsFocuses on designing, implementing, and troubleshooting voice communication systems
Industry UsageCommonly found in organizations managing large VoIP and unified communications systemsFound in technical roles within telecom, IT, and networking companies

The main difference is that a Voice Manager oversees voice communication projects and teams, focusing on management and coordination, while a Voice Engineer handles the technical design, deployment, and troubleshooting of voice systems. Both roles require similar certifications, but their responsibilities and focus areas differ significantly.

What are the most commonly searched types of Voice jobs in Washington?

The most popular types of Voice jobs in Washington are:

What are popular job titles related to Voice Manager jobs in Washington?

For Voice Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Voice Manager jobs in Washington look for?

The top searched job categories for Voice Manager jobs in Washington are:

Voice Manager jobs near you

Voice/UCCE Engineer

EROS Technologies, Inc.

Mclean, VA • On-site

Contractor

Re-posted 15 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Title: - Voice/UCCE Engineer

Location: - McLean, VA

Duration: - 6 Month

Duties and Responsibilities:

Qualifications

Minimum 7 years related experience in the networked voice and call center environments

High-end experience in PBX and/or Call Center systems engineering experience

Bachelor's degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable

Willingness to travel up to 25% of time

Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions

Excellent Customer Service and communication skills

Experience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP

Knowledge in CVP scripting and call control

Experience with a Work Force Optimization platform integration

Strong critical thinking and analytical skills

Ability to manage and influence individuals to obtain maximum results

Highly effective communicator (written & verbal)

Certification level of a CCNP Voice at a minimum, CCIE Voice Desire.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

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