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Voice Manager Jobs in Washington (NOW HIRING)

ValidaTek

Operations Voice Manager

Arlington, VA · On-site

ValidaTek is searching for an Operations Voice Manager who will oversee all operations and enhancements of voice communication systems for a large DoD IT infrastructure program providing a common ...

ValidaTek, Inc.

Operations Voice Manager

Arlington, VA · On-site

$60K - $99K/hr

ValidaTek is searching for an Operations Voice Manager who will oversee all operations and enhancements of voice communication systems for a large DoD IT infrastructure program providing a common ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

Cisco Unified Communications Manager (CUCM) * Avaya Aura or comparable enterprise PBX platforms ... Background in hybrid voice environments (onprem + cloud) * Scripting or automation experience ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Cisco Unified Communications Manager (CUCM) * Avaya Aura or comparable enterprise PBX platforms ... Background in hybrid voice environments (on-prem + cloud) * Scripting or automation experience ...

Vamonos IT

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Cisco Unified Communications Manager (CUCM) * Avaya Aura or comparable enterprise PBX platforms ... Teams Voice Engineer, Expert. * Cisco CCNP Collaboration Responsibilities Technical Leadership

asrcfh

Voice Technician

Washington, DC

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program ...

asrcfh

Voice Technician

Washington, DC · On-site

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Manage PKI/certificate requirements across Cisco UC components. * Perform system upgrades, patching ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Manage PKI/certificate requirements across Cisco UC components. * Perform system upgrades, patching ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Manage PKI/certificate requirements across Cisco UC components. * Perform system upgrades, patching ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$100 - $130/hr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Manage PKI/certificate requirements across Cisco UC components. * Perform system upgrades, patching ...

ASRC Federal Holding

Voice Technician

Washington, DC · On-site

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program ...

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Voice Manager information

What is a voice manager?

A Voice Manager oversees the implementation, maintenance, and optimization of an organization's voice communication systems, such as telephony, VoIP, and unified communications platforms. They are responsible for ensuring reliable and efficient voice services, troubleshooting technical issues, and managing vendor relationships. Voice Managers may also develop policies, handle budgeting for telecom services, and collaborate with IT and other departments to support business communication needs.

What are the key skills and qualifications needed to thrive as a voice manager?

To thrive as a Voice Manager, you need expertise in telecommunication systems, voice networking, and project management, often supported by a degree in information technology or a related field. Familiarity with VoIP technologies, PBX systems, SIP protocols, and certifications such as Cisco CCNA Voice or Microsoft Teams Voice are typically required. Strong leadership, problem-solving abilities, and effective communication make someone stand out in this role. These skills ensure reliable voice infrastructure, efficient team coordination, and minimal service disruptions for organizational communication needs.

How does a voice manager typically collaborate with cross-functional teams to ensure consistent brand messaging across all voice channels?

A Voice Manager works closely with marketing, customer service, and IT departments to unify brand messaging across all voice platforms, such as phone systems, virtual assistants, and IVR solutions. This role often involves participating in strategy meetings, reviewing scripts, and providing guidance on tone and language to maintain consistency. Regular feedback sessions and cross-training help ensure all teams are aligned on voice strategy, making collaboration a key aspect of the position.

What is the difference between Voice Manager vs Voice Engineer?

AspectVoice ManagerVoice Engineer
CredentialsTypically requires project management and leadership skills, certifications like CCNP Voice or CCIE VoiceRequires technical certifications such as CCNP Voice, CCIE Voice, or Cisco certifications
Work EnvironmentOversees voice communication projects, manages teams, coordinates with clientsFocuses on designing, implementing, and troubleshooting voice communication systems
Industry UsageCommonly found in organizations managing large VoIP and unified communications systemsFound in technical roles within telecom, IT, and networking companies

The main difference is that a Voice Manager oversees voice communication projects and teams, focusing on management and coordination, while a Voice Engineer handles the technical design, deployment, and troubleshooting of voice systems. Both roles require similar certifications, but their responsibilities and focus areas differ significantly.

What are the most commonly searched types of Voice jobs in Washington?

The most popular types of Voice jobs in Washington are:

What are popular job titles related to Voice Manager jobs in Washington?

For Voice Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Voice Manager jobs in Washington look for?

The top searched job categories for Voice Manager jobs in Washington are:

Voice Manager jobs near you

Operations Voice Manager

Competitive Range Solutions, LLC

Arlington, VA • On-site

Full-time

Re-posted just now

Job description

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
Roles and Responsibilities:
  • Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365.
  • Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements.
  • Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels.
  • Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly.
  • Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks.
  • Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations.
  • Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems.
  • Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required.
  • Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance.
  • Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied.
  • Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution.
  • Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development.

Qualifications/Experience:
  • Active TS/SCI Clearance
  • 10+ years of relevant experience
  • Experience in voice communications technology, including VoIP, VoSIP, and TDM systems.
  • Strong technical knowledge of telecommunications equipment and systems management.
  • Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.

Education/Certifications:
  • Bachelor's Degree in a related field (required)
  • Security Plus Certification (required)

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