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Voice Architect Remote Jobs (NOW HIRING)

radiology partners

Platform Architect I

$120K - $140K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and ...

Ardent Health

Network Architect

Tulsa, OK · On-site +1

$59 - $79.25/hr

... remote sites. * Maintains accurate and up-to-date documentation of network architecture ... Experience designing and implementing QoS strategies across WAN and LAN to support voice, video ...

Mizuho Financial Group

Lead Cloud Architect

New York, NY · On-site +1

$160K - $225K/yr

You have operated as the most senior technical voice in a domain and can show decisions you owned ... remote work depending on the nature of the role, needs of your department, as well as local laws ...

Ardent Health

Network Architect

Brentwood, TN · On-site +1

$61.25 - $82/hr

... remote sites. * Maintains accurate and up-to-date documentation of network architecture ... Experience designing and implementing QoS strategies across WAN and LAN to support voice, video ...

TTEC Digital

Architect, Product Development

Austin, TX · Remote

$160K - $170K/yr

Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ... LI-Remote This position is eligible to participate in an annual incentive program. Actual ...

Axiad

Solutions Architect

San Jose, CA · Remote

$73.75 - $97.25/hr

Location: Remote, US (HQ San Jose) Job Type: Full-time Axiad is the identity security company ... Act as the voice of the customer internally. Feed field intelligence directly back to product ...

Axiad

Solutions Architect

San Jose, CA · Remote

$73.75 - $97.25/hr

Location: Remote, US (HQ San Jose) Job Type: Full-time Axiad is the identity security company ... Act as the voice of the customer internally. Feed field intelligence directly back to product ...

Telus Digital

$152K - $179K/yr

... voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless ... Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ...

Mutual of Omaha

Business Architect III

Omaha, NE · Remote

$62.25 - $80.75/hr

Remote Categories: Strategy & Innovation The Business Architect orchestrates the definition and ... have a voice, driving agreement on tradeoffs and decisions-and contributes deep business ...

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Voice Architect Remote information

See salary details

$46.5K

$128.8K

$201.5K

How much do voice architect remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for voice architect remote in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is a voice architect?

A Voice Architect (Remote) is a technology professional who designs, develops, and manages voice communication systems for organizations, such as VoIP (Voice over Internet Protocol) solutions, call centers, and unified communications platforms. Working remotely, they collaborate with teams to create scalable and secure voice infrastructures that meet business needs. Their responsibilities often include system integration, network configuration, troubleshooting, and ensuring high-quality voice services. Voice Architects often work with vendors, manage project implementations, and stay updated on the latest telecommunication technologies.

What are the key skills and qualifications needed to thrive as a voice architect?

To thrive as a Voice Architect (Remote), you need deep expertise in voice networking, VoIP protocols, and telephony systems, often supported by a degree in computer science or engineering and relevant certifications like CCNP Collaboration. Familiarity with platforms such as Cisco Unified Communications, SIP, and cloud-based voice solutions is typically required. Strong problem-solving, project management, and communication skills help you effectively design solutions and collaborate with distributed teams. These competencies ensure reliable, scalable voice infrastructure and seamless integration to meet organizational communication needs.

How does a voice architect collaborate with cross-functional teams in a remote setting?

As a remote Voice Architect, you’ll regularly collaborate with network engineers, project managers, and IT security teams through virtual meetings and shared project management tools. Effective communication is key, as you'll be responsible for translating business requirements into technical voice solutions and ensuring seamless integration with other systems. Using collaboration platforms like Slack, Microsoft Teams, and cloud-based documentation ensures everyone stays aligned, even across different time zones. This role often requires proactive coordination to resolve issues quickly and maintain project momentum.

What is the difference between Voice Architect Remote vs Voice Designer?

AspectVoice Architect RemoteVoice Designer
CredentialsExperience in voice technology, certifications in speech recognition or NLPBackground in UX/UI design, audio editing, and voice interface principles
Work EnvironmentRemote, collaborative teams, often with developers and data scientistsRemote or on-site, focused on designing voice user interfaces and user experience
Industry UsageTech companies, voice assistant development, AI firmsApp development, UX agencies, voice platform providers

While both roles involve working with voice technology, a Voice Architect Remote primarily designs and develops voice system architecture, whereas a Voice Designer focuses on creating user-friendly voice interfaces and experiences. The roles often overlap but differ in technical depth and design focus.

More about Voice Architect Remote jobs

What cities are hiring for Voice Architect Remote jobs?

Cities with the most Voice Architect Remote job openings:

What are the most commonly searched types of Voice Architect jobs?

The most popular types of Voice Architect jobs are:

What states have the most Voice Architect Remote jobs?

States with the most job openings for Voice Architect Remote jobs include:

What job categories do people searching Voice Architect Remote jobs look for?

The top searched job categories for Voice Architect Remote jobs are:

Voice Architect Remote jobs near you
Infographic showing various Voice Architect Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Salesforce QA - ServiceCloud Voice and Amazon Connect

FormativGroup

Remote

Full-time

Posted 8 days ago

Job description

Salesforce QA - Service Cloud Voice & Amazon Connect

 

Are you energized by making sure complex Salesforce solutions work exactly the way clients need them to? This role is a great fit for someone who enjoys testing Salesforce Service Cloud Voice, Amazon Connect, and integrated enterprise platforms while helping teams deliver high-quality, reliable customer experience solutions.

 

About the Role

The Salesforce QA role is focused on supporting quality assurance across Salesforce Service Cloud Voice, Service Cloud, Experience Cloud, and Amazon Connect implementations. This person will design and execute test strategies, validate Salesforce functionality and integrations, support automated testing, and partner closely with business analysts, developers, architects, and project teams throughout the delivery lifecycle. We're looking for someone with strong Salesforce QA experience, hands-on Service Cloud Voice and Amazon Connect exposure, and the ability to support testing across complex enterprise environments.

 

Who we are

FormativGroup is a PE-backed Salesforce consulting and implementation partner helping organizations transform how they work through strategy, solution design, implementation, and ongoing platform support. We partner with clients to deliver scalable cloud technology solutions that align business needs, technical architecture, and long-term growth. Our teams bring together Salesforce expertise, delivery discipline, and a collaborative approach to help clients move from vision to execution.

 

What you do

  • Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Service Cloud Voice, Service Cloud, and Experience Cloud implementations.
  • Apply proven experience with Amazon Connect to support testing across contact center and Salesforce voice solutions.
  • Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
  • Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
  • Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
  • Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
  • Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
  • Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
  • Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
  • Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Salesforce Service Cloud Voice environments.
  • Support CI/CD deployment validation, release management activities, and production readiness testing.
  • Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
  • Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
  • Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

 

What you bring

  • 5+ years of experience in Salesforce QA, Quality Engineering, or Salesforce testing roles within enterprise environments.
  • Proven experience supporting Contact Center, Service Cloud Voice, and Amazon Connect Salesforce implementations.
  • Extensive experience building and executing automated test scripts using test automation tools.
  • Hands-on experience testing Salesforce platforms including Service Cloud Voice, Service Cloud, Experience Cloud, Lightning Experience, Salesforce Flows, and declarative automation.
  • Strong understanding of Amazon Connect.
  • Strong understanding of Salesforce platform functionality, security models, user roles, profiles, and sharing architecture.
  • Experience performing functional testing, regression testing, integration testing, User Acceptance Testing, end-to-end testing, and API testing.
  • Experience utilizing Copado for Salesforce DevOps, automated testing, and release validation.
  • Experience validating integrations involving APIs, web services, middleware, and external systems.
  • Familiarity with Agile/Scrum software delivery methodologies and release cycles.
  • Strong analytical and troubleshooting skills with attention to detail and process discipline.
  • Ability to collaborate effectively with technical and non-technical stakeholders in client-facing environments.
  • Strong written and verbal communication skills with the ability to clearly document defects, testing outcomes, and validation results.

 

Location and Work Authorization

  • This is a remote role.
  • To be considered for this position, candidates must reside in one of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.
  • Candidates residing outside these states are not currently eligible for consideration.
  • Applicants must be authorized to work for any employer in the U.S.
  • FormativGroup is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

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