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Visitor Services Associate Jobs in Wisconsin (NOW HIRING)

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Guest Experience & Property Associate Part-Time | Richland Center, Wisconsin Would you enjoy ... visit it--as thoughtfully as we do.

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Visitor Services Associate information

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$9

$21

$43

How much do visitor services associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for visitor services associate in Wisconsin is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.87 per hour, depending on experience, location, and employer.

What is a visitor services associate?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by visitor services associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a visitor services associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are the most commonly searched types of Visitor Services jobs in Wisconsin?

The most popular types of Visitor Services jobs in Wisconsin are:

What are popular job titles related to Visitor Services Associate jobs in Wisconsin?

For Visitor Services Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Visitor Services Associate jobs in Wisconsin look for?

The top searched job categories for Visitor Services Associate jobs in Wisconsin are:

What cities in Wisconsin are hiring for Visitor Services Associate jobs?

Cities in Wisconsin with the most Visitor Services Associate job openings:

Infographic showing various Visitor Services Associate job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,371 per year, or $21.3 per hour.

Customer Service Associate - Full Time

Scheels

Appleton, WI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago


Scheels rating

7.2

Company rating: 7.2 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

121st of 734 rated retailers


Job description

Scheels Company Goals:
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview:
Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be knowledgeable about store products and promotions to resolve customer inquiries and issues. This role also involves training new cashiers and assisting with other front-end projects as needed.
What We Commit To - Our Employee Ownership Values
As an employee-owner, you're expected to actively contribute to a culture that thrives on:
  • Delivering a Personalized WOW Customer Experience

      • Every customer interaction is an opportunity to exceed expectations
      • We focus on making every visit memorable, personalized, and impactful

  • Having a Team-First, Winning Mentality

      • We succeed together by supporting one another and celebrating team wins
      • Collaboration and unity drive our performance and customer experience

  • Learning and Adapting to Constant Change

      • We embrace growth, innovation, and feedback
      • Change is not a barrier-it's a catalyst for improvement and excellence

  • Taking Pride in Our Work and Thinking Like Owners

      • Every task matters, and we take full responsibility for the results
      • Ownership means accountability, care, and drive to go above and beyond

  • Expecting Honesty and Integrity in All That We Do

    • Trust is the foundation of our relationships-with customers and with each other
    • We act with transparency, fairness, and respect at all times

Responsibilities:
  • Greet all customers with a smile when entering and exiting the store
  • Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
  • Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
  • Treat merchandise with care, and bag purchases carefully and efficiently
  • Promote the Scheels Visa card and clearly explain all benefits
  • End each transaction by saying "thank you" to every customer
  • Operate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer service
  • Resolving problems that involve several variables in standardized processes
  • Perform basic math, calculate discounts, make change, and accurately balance the cash drawer
  • Maintain an awareness of in-store events and promotions
  • Complete Customer Service projects and delegate to other cashiers when needed
  • Assist in the training of new Customer Service Associates and Cashiers
  • Assist with all other duties as assigned
  • Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays

Education & Experience:
The ideal candidate will have a high school diploma or general education degree (GED) and 1+ years of cashiering experience or training, or equivalent combination of education and experience.
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage-including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)
Learn more about what it means to be an owner at SCHEELS on our Careers Page.
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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