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Virtual Workforce Manager Jobs in New York (NOW HIRING)

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services. * Apply experience in Contact Center as a Service ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services. * Apply experience in Contact Center as a Service ...

EmblemHealth

Genesys Cloud Engineer

Manhattan, NY · On-site

$61.50 - $82.25/hr

Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services. * Apply experience in Contact Center as a Service ...

NYULMC

Program Manager

New York, NY · On-site

Assists with virtual urgent care services as needed, supporting all aspects of virtual urgent care ... At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a ...

NYU Langone Health

Program Manager

Manhattan, NY

$84K - $100K/yr

Assists with virtual urgent care services as needed, supporting all aspects of virtual urgent care ... At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a ...

NYU Langone Health

Program Manager

Manhattan, NY · On-site

Assists with virtual urgent care services as needed, supporting all aspects of virtual urgent care ... At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a ...

Omaze

Manager, People Technology & Analytics

Manhattan, NY · On-site

$115.60 - $145.50/hr

Analyze workforce data to identify trends, correlations, risks, and opportunities, and translate ... Virtual resources for mindfulness, counseling, and fitness * We welcome qualified candidates of all ...

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Virtual Workforce Manager information

What are the key skills and qualifications needed to thrive as a virtual workforce manager?

To thrive as a Virtual Workforce Manager, you need strong leadership, remote team management expertise, and a background in human resources or business administration. Familiarity with collaboration platforms like Slack, Microsoft Teams, remote workforce management software, and certifications in project management (such as PMP or Scrum Master) are often required. Excellent communication, problem-solving skills, and the ability to motivate and engage remote team members will make you stand out. These abilities are crucial for overseeing distributed teams, maintaining productivity, and ensuring seamless operations in a virtual work environment.

What are the main challenges faced by a virtual workforce manager, and how are they typically addressed?

One of the main challenges a Virtual Workforce Manager faces is fostering engagement, connectivity, and productivity among team members who work remotely and may be spread across different time zones. Managers often address these issues by implementing clear communication protocols, scheduling regular virtual check-ins, setting measurable goals, and promoting a positive remote work culture. Adopting the right digital tools and encouraging transparency also play a big role in overcoming challenges related to collaboration and accountability. By proactively addressing these areas, Virtual Workforce Managers help ensure their teams remain aligned and motivated, regardless of physical distance.

What is a virtual workforce manager?

A Virtual Workforce Manager is responsible for overseeing remote teams, ensuring productivity, and optimizing workflows in a virtual work environment. They use digital tools to monitor employee performance, manage schedules, and enhance team collaboration. Their role often includes implementing remote work policies, troubleshooting operational challenges, and ensuring seamless communication across distributed teams.

What are popular job titles related to Virtual Workforce Manager jobs in New York? For Virtual Workforce Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Virtual Workforce Manager jobs in New York look for? The top searched job categories for Virtual Workforce Manager jobs in New York are:
What cities in New York are hiring for Virtual Workforce Manager jobs? Cities in New York with the most Virtual Workforce Manager job openings:
Virtual Workforce Manager jobs near you
Infographic showing various Virtual Workforce Manager job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Genesys Cloud Engineer

EmblemHealth

New York, NY • On-site

$77K - $149K/yr

Full-time

Re-posted 14 days ago

EmblemHealth rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 304 rated insurance

Job description

REMOTE
Summary of Position
  • Design, implement, and operate a Genesys Cloud environment.
  • Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact center application utilizing the EmblemHealth data ecosystem to fulfill customer requests
  • Participate in the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Telecommunications Architecture across the enterprise, this includes all multichannel communications
  • Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
  • Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
  • Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system integrations.
  • Responsible for the daily management of all aspects of the cloud native Telecommunication environments that support the enterprise.
  • Implement technology upgrades to maximize value (ROI) to the organization

Principal Accountabilities
  • Conduct discovery sessions with business Subject Matter Experts to define the needs of the business; map the business needs to technical capabilities that exist today to support the business objectives.
  • Design and implement complex solutions that utilize Microsoft, Genesys and other technical solutions.
  • Interface with multiple technical teams and the business units to create custom user experiences for our Contact Center staff.
  • Tune communications platforms to maximum operational capacity, this includes the omni channel experience.
  • Perform investigations into operational / technical and business issues that may impact customer experience.
  • Research solutions for and implement any business operations impacting incidents or tickets that are opened by the business (including call recording archives and other ancillary systems).
  • Serve as escalation point for issue resolution; provide subject matter expertise into problem resolution.
  • Implement and manage voice network element monitoring tools as needed.
  • Perform maintenance upgrades, service packs and backup of systems.
  • Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all offices, including planning, developing, researching, implementation, troubleshooting, maintenance, enhancements, etc.
  • Perform other related tasks as directed, assigned, or required.

Qualifications
Education, Training, Licenses, Certifications
  • Bachelor's degree in information systems or related field required; Additional experience/specialized training may be considered in lieu of degree requirement.
  • Unified Communications Certification on Genesis Pure Cloud preferred.

Relevant Work Experience, Knowledge, Skills, and Abilities
  • 5 - 8+ years of related work experience required
  • 3 - 5+ years Genesys Pure Cloud experience required
  • 3 - 5+ years' experience in a purely technical role implementing solutions in a CCaaS environment required
  • Experience with Workforce management and call recording platforms preferred
  • Ability to translate requirements into technical specs, and to develop/implement/enforce SLAs required
  • Ability to organize, prioritize, and manage multiple projects/tasks with competing deadlines required
  • Ability to effectively manage a heavy workload in a dynamic, fast paced environment required
  • Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with all audience types/levels required
  • Proven ability to work effectively with vendors required

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