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Virtual Workforce Manager Jobs in Arizona (NOW HIRING)

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site

$100K - $110K/yr

Free Virtual Care - Telemedicine * 401k with company match * Referral Bonuses * Life Insurance ... Manage the Workforce Management System to ensure successful implementation of strategy and project ...

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site +1

$100K - $110K/yr

Free Virtual Care - Telemedicine * 401k with company match * Referral Bonuses * Life Insurance ... Manage the Workforce Management System to ensure successful implementation of strategy and project ...

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site +1

$100K - $110K/yr

Free Virtual Care - Telemedicine * 401k with company match * Referral Bonuses * Life Insurance ... Manage the Workforce Management System to ensure successful implementation of strategy and project ...

Dick's Sporting Goods

Store Manager

Phoenix, AZ · On-site

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Flexible availability - including nights, weekend, and holidays VIRTUAL REQUIREMENTS: At DICK'S, we ...

General Workforce

Be Seen First

Staffing B2B Sales

Phoenix, AZ · On-site

$60K/yr

Manage and optimize digital marketing efforts (LinkedIn, Google Ads, email marketing, etc.) to ... Coordinate marketing initiatives around job fairs, industry events, and virtual webinars. * Analyze ...

BCForward

Legal Assistant

Phoenix, AZ · On-site

$18.65/hr

Interviews: virtual interviews. Convert to FTE : Potentially, depending on their performance the ... and workforce management expert, to fuel the development and execution of core business and ...

Garney Construction

Project Manager

Tempe, AZ · On-site

Virtual doctor visits with no co-pay * Shares of company stock at no cost starting your first day ... Garney and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud ...

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Virtual Workforce Manager information

What is a Virtual Workforce Manager job?

A Virtual Workforce Manager is responsible for overseeing remote teams, ensuring productivity, and optimizing workflows in a virtual work environment. They use digital tools to monitor employee performance, manage schedules, and enhance team collaboration. Their role often includes implementing remote work policies, troubleshooting operational challenges, and ensuring seamless communication across distributed teams.

What are the key skills and qualifications needed to thrive in the Virtual Workforce Manager position, and why are they important?

To thrive as a Virtual Workforce Manager, you need strong leadership, remote team management expertise, and a background in human resources or business administration. Familiarity with collaboration platforms like Slack, Microsoft Teams, remote workforce management software, and certifications in project management (such as PMP or Scrum Master) are often required. Excellent communication, problem-solving skills, and the ability to motivate and engage remote team members will make you stand out. These abilities are crucial for overseeing distributed teams, maintaining productivity, and ensuring seamless operations in a virtual work environment.

What are the main challenges faced by a Virtual Workforce Manager, and how are they typically addressed?

One of the main challenges a Virtual Workforce Manager faces is fostering engagement, connectivity, and productivity among team members who work remotely and may be spread across different time zones. Managers often address these issues by implementing clear communication protocols, scheduling regular virtual check-ins, setting measurable goals, and promoting a positive remote work culture. Adopting the right digital tools and encouraging transparency also play a big role in overcoming challenges related to collaboration and accountability. By proactively addressing these areas, Virtual Workforce Managers help ensure their teams remain aligned and motivated, regardless of physical distance.
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Virtual Workforce Manager jobs near you
Workforce Planning Manager

Workforce Planning Manager

Clarest Health

Phoenix, AZ • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Clarest Health rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

21st of 98 rated pharmacies

Job description

Description
CSS Health (a division of Clarest Health) is a software company that supports health insurance companies by providing software solutions and outsourced services. We license software to help manage medical programs, particularly the Medication Therapy Management (MTM) Program required by CMS for Medicare Part D. We also offer outsourced MTM services, utilizing our team of pharmacists, clinicians, and support staff to conduct Comprehensive Medication Reviews (CMRs) for our clients' members. These reviews are crucial for maintaining high star ratings in Medicare Part D programs.
At Clarest Health, we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.
As a Workforce Planning Manager, you will support the design, implementation, and optimization of Workforce Management (WFM) systems and processes. This role is responsible for delivering workforce planning initiatives, maintaining and enhancing WFM tools, and driving data-informed labor strategies. You will balance strategic planning with hands-on execution to improve staffing, scheduling, and operational efficiency.
Location: Remote or Phoenix, AZ (Hybrid)
Salary : $100,000 - $110,000 (Exempt)
Schedule: 9AM - 5PM EST (Flexible with business needs)
What We Offer:
  • Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)
  • Paid Time Off
  • Free Virtual Care - Telemedicine
  • 401k with company match
  • Referral Bonuses
  • Life Insurance
  • Make a difference in the lives of others!
  • We are growing and that means more opportunities

Key Responsibilities:
  • Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines.
  • Own labor hours and staffing forecasting models for a defined functional area, leveraging transactional data and time standards to ensure forecasts align with business-specific needs.
  • Coordinate internal Time and Motion studies for office processes to ensure current processes are accounted for and new processes are correctly measured and reflected in the Labor Model.
  • Model the fiscal impact of Workforce Management results, evaluate seasonal fluctuations and assess the need to adjust productivity scales.
  • Partner with Operations to support workload planning and task assignments; leverage Workforce Management to support the task management platform.
  • Build strong relationships with Operations, Business Intelligence, and HR teams to proactively address friction points and/or opportunities.
  • Support project rollout strategies by developing training plans that are intuitive to execute, which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System.
  • Demonstrate the ability to represent the end user perspective when considering systemic changes.
  • Own the development, execution, and maintenance of training documentation and operations manuals for operational and system changes, while partnering with support teams to deliver system training to end-users.
  • Support the creation of labor reporting for leaders to ensure they have the data to manage payroll, staffing, scheduling optimization, and productivity.
  • Manage vendor relationships, including performance oversight, issue resolution, and accountability for system enhancements and deliverables.
  • Support of projects and objectives as assigned.
  • The ability to adhere to Clarest's Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:
  • Bachelor's degree in Mathematics, Statistics, Finance, or a related field, or an equivalent combination of education, training, and experience

Skills + Abilities:
  • 6+ years of experience in Workforce Management, Operations, Project Management, and Analytics.
  • Experience conducting Time and Motion studies and applying findings to labor modeling.
  • Expertise with Workforce Management platforms (e.g., NICE, Verint, Genesys).
  • Strong proficiency in analytical tools such as Excel, SQL, Tableau, or Power BI.
  • Demonstrated ability to synthesize complex data sets into clear, actionable insights and effectively communicate findings to stakeholders at all levels.
  • Experience working in healthcare and/or call center environments, with a focus on solving complex labor and scheduling challenges.
  • Natural curiosity and a proactive approach to problem-solving.
  • Strong analytical and critical-thinking skills to identify opportunities and drive business improvements.
  • Ability to quickly learn and adapt to new technologies.
  • Exceptional customer service mindset with a focus on internal and external stakeholders.
  • Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
  • Strong time management and organizational skills, with the ability to manage multiple projects and meet deadlines.
  • Ability to handle multiple priorities simultaneously while maintaining high-quality output.

We are accepting applications for this role for the next 5 days. We encourage interested candidates to apply as soon as possible for full consideration.
Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.

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