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Virtual Receptionist Jobs in Worcester, MA (NOW HIRING)

The Recovery Village

Receptionist (2nd shift)

Worcester, MA · On-site

$15.75 - $20.75/hr

Promises / Washburn House is seeking a Full-Time Receptionist Schedule Monday-Friday 3pm to 11:30pm About Our Organization This position supports one of the trusted behavioral health programs within ...

The Recovery Village

Receptionist (2nd shift)

Worcester, MA · On-site

$15.75 - $20.75/hr

Promises / Washburn House is seeking a Full-Time Receptionist Schedule Monday-Friday 3pm to 11:30pm About Our Organization This position supports one of the trusted behavioral health programs within ...

The Recovery Village

Receptionist (2nd shift)

Worcester, MA · On-site

$15.75 - $20.75/hr

Promises / Washburn House is seeking a Full-Time Receptionist Schedule Monday-Friday 3pm to 11:30pm About Our Organization This position supports one of the trusted behavioral health programs within ...

Cronin's Dental, PC

Dental Receptionist

Waltham, MA

$17.75 - $23.50/hr

Although we offer specialized training for this position, previous experience as a dental receptionist is strongly recommended. Based on performance in the workplace, pay is negotiable.

Cronin's Dental, PC

Dental Receptionist

Waltham, MA · On-site

$17.75 - $23.50/hr

Although we offer specialized training for this position, previous experience as a dental receptionist is strongly recommended. Based on performance in the workplace, pay is negotiable.

The Highlands

Receptionist Lead Receptionist

Fitchburg, MA · On-site

$19 - $22/hr

Live the Mission Position Summary The Receptionist efficiently performs clerical support and serves as the facility's first greeter for all visitors in person as well as via phone in accordance with ...

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Virtual Receptionist information

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How much do virtual receptionist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual receptionist in Worcester, MA is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.90 per hour, depending on experience, location, and employer.

What is a virtual receptionist?

Virtual receptionists are remote professionals who handle administrative and customer service tasks for businesses, such as answering phone calls, scheduling appointments, managing emails, and providing information to clients. They use digital tools and communication platforms to perform duties from a location outside the client’s office. This service helps businesses maintain a professional image, improve customer experience, and reduce overhead costs associated with hiring in-house staff. Virtual receptionists often support multiple clients and can offer services outside of regular business hours.

What does a virtual receptionist do?

A virtual receptionist provides remote customer service and administrative support for a company or organization. As a virtual receptionist, you typically work from home or another setting outside of a traditional office. Your responsibilities include answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments. Other duties may include using office management software or communication technology to arrange schedules or meetings for your employer and communicate with staff members. You may also perform other administrative tasks as needed.

What are the key skills and qualifications needed to thrive as a virtual receptionist, and why are they important?

To thrive as a Virtual Receptionist, you need excellent verbal and written communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, multitasking, and time management abilities set top performers apart in this role. These skills ensure efficient client interactions, smooth office operations, and a positive company image when working remotely.

How does a virtual receptionist typically collaborate with different departments or team members within a company?

As a virtual receptionist, you often serve as the first point of contact for clients and customers, which requires close coordination with various departments such as sales, customer support, and operations. You may relay messages, schedule appointments, and provide essential updates to the relevant teams to ensure smooth communication and workflow. Effective use of shared tools like CRM systems, instant messaging platforms, and scheduling software is common in this role, helping to keep everyone informed and organized. Building strong communication habits and maintaining clear records are key to successfully collaborating across remote or distributed teams.

What is the difference between Virtual Receptionist vs Administrative Assistant?

AspectVirtual ReceptionistAdministrative Assistant
CredentialsBasic computer skills, customer service experienceOffice administration, organizational skills, sometimes certifications
Work EnvironmentRemote, often from homeOffice or remote, depending on employer
Employer & Industry UsageBusinesses needing remote call handlingOrganizations requiring general administrative support
Common Search & Comparison IntentCustomer service, call handling, virtual supportOffice tasks, scheduling, correspondence

The Virtual Receptionist primarily handles incoming calls, customer inquiries, and provides remote front-desk support, often working from home. In contrast, an Administrative Assistant performs broader office tasks such as scheduling, filing, and correspondence, usually in an office setting. While both roles require organizational skills, the Virtual Receptionist focuses on communication and customer service remotely, whereas the Administrative Assistant supports overall office operations.

How does a virtual receptionist work?

A virtual receptionist is a remote professional who manages incoming calls, emails, and messages for a business using phone systems, email, and communication software. They handle scheduling, customer inquiries, and administrative tasks from a remote location, often working flexible hours and using tools like VoIP and CRM systems.

How much is a virtual receptionist?

The cost of hiring a virtual receptionist typically ranges from $10 to $30 per hour, depending on experience, skills, and the provider. Some companies offer flat monthly rates or package deals for ongoing services, which can reduce overall expenses for businesses. Virtual receptionists often use communication tools like VoIP and may require basic training or familiarity with scheduling and customer management software.
More about Virtual Receptionist jobs

What are the most commonly searched types of Receptionist jobs in Worcester, MA?

The most popular types of Receptionist jobs in Worcester, MA are:

What are popular job titles related to Virtual Receptionist jobs in Worcester, MA?

For Virtual Receptionist jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Receptionist jobs in Worcester, MA look for?

The top searched job categories for Virtual Receptionist jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Virtual Receptionist jobs?

Cities near Worcester, MA with the most Virtual Receptionist job openings:

Virtual Receptionist jobs near you
Infographic showing various Virtual Receptionist job openings in Worcester, MA as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,976 per year, or $17.8 per hour.

Receptionist (2nd shift)

The Recovery Village

Worcester, MA • On-site

$15.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Promises / Washburn House is seeking a Full-Time Receptionist
Schedule Monday-Friday 3pm to 11:30pm
About Our Organization
This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care.
While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve.
At the Washburn House addiction treatment center in Worcester, Massachusetts, we strive to provide a higher level of care. Our vision includes constantly enhancing and perfecting our techniques to provide our clients with the best therapeutic options possible. Through a close-knit community of staff, residents, and family, we can build a brand-new life for our clients.
Position Summary
The Receptionist provides front lobby telephone coverage for one of Promises Behavioral Health's residential facilities or other offices and serves as initial greeter for visitors, families and potential clients.
Primary Duties & Responsibilities
  • Works with the admissions staff and other internal team members to determine and maintain a list of expected clients or quests that could be visiting or arriving at the facility or office.
  • Notifies the appropriate team member when clients or quests arrives.
  • Provides primary telephone coverage for the Facility and ensures calls are transferred to the appropriate department.
  • Provides accurate information and/or directs callers to the appropriate team member to answer inquires.
  • Maintains front office and lobby appearance.
  • Provides excellent customer service and directs customer flow.

Knowledge, Skills, and Abilities
  • Understands and respects cultural diversity.
  • Demonstrate adherence to accepted ethical and behavioral standards of conduct.
  • Participate in continuing professional development.
  • Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.
  • As applicable based on job role, knowledgeable about strategies for treating alcohol, cocaine, and other drug abuse.
  • Strong written and verbal communication skills
  • Customer service skills
  • Multitasking and prioritizing
  • Ability to work under pressure
  • Strong attention to detail
  • Professional phone etiquette

Requirements
Education: High school diploma or equivalent.
Experience:
  • Minimum of six (6) months of Customer Service experience
  • Experience working for a healthcare company preferred.
  • Previous Receptionist experience in a fast paced, busy front office environment preferred.

Benefits
Enjoy a range of benefits, including a 401(k) plan, paid time off, comprehensive medical, dental, and vision coverage, and so much more!

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