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Receptionist Manager Jobs in Worcester, MA (NOW HIRING)

Marquis Health Services

Receptionist

Smithfield, RI · On-site

$20 - $22/hr

Manage incoming phone calls, emails, correspondence, packages, and other communications ... Qualifications for Receptionist: * Proven experience as a receptionist or in a related ...

Benchmark Senior Living

Receptionist

Marlborough, MA · On-site

$18 - $20/hr

The Branches of Marlboro are looking for a Front Desk Receptionist to join their team! $18-$20/HR ... Manages doctor appointment book and beauty appointment book. * Manages beauty and barber ...

Encompass Health

Receptionist

Worcester, MA

$15.75 - $20.75/hr

Receptionist Career Opportunity Valued for your Receptionist Skills Are you a friendly and ... Operating the switchboard, managing front desk reception, and providing crucial clerical support ...

Robert Half

Receptionist

Smithfield, RI · On-site

$17 - $17.50/hr

We are looking for a detail-oriented Receptionist to support front desk operations for a contract ... Ability to manage mail and deliveries accurately and in a timely manner. * Reliable customer ...

Sigma

Receptionist

Worcester, MA · On-site

$15.75 - $20.75/hr

Receptionist (4-Month Contract) - Worcester, MA | MassHealth Enrollment Center | Immediate Start ... Manage incoming/outgoing mail, packages, and correspondence * Maintain and organize files using ...

Spectrum Health Systems

Receptionist

Westborough, MA · On-site

$20.50 - $23.50/hr

Receptionist Location: Westborough, MA - Inpatient Clinical Stabilization Services (CSS) Program ... Performing other duties as assigned, requested or deemed necessary by management * Demonstrating ...

Vantage at Worcester

Receptionist

Worcester, MA

$15 - $17/hr

Scan and store documents into document management systems or databases * Respond to Vendor payment ... Front Desk Receptionist Qualifications * Consistent, professional dress and manner * Excellent ...

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Receptionist Manager information

See Worcester, MA salary details

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How much do receptionist manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for receptionist manager in Worcester, MA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.87 per hour, depending on experience, location, and employer.

What is a receptionist manager?

Receptionist Managers are professionals responsible for overseeing a team of receptionists and ensuring the smooth operation of a company's front desk or reception area. They handle administrative tasks, manage schedules, train staff, and serve as the first point of contact for visitors and clients. Additionally, Receptionist Managers address customer inquiries, resolve issues, and maintain a welcoming environment. Their role is crucial for creating a positive first impression of the organization and supporting daily office functions.

How does a receptionist manager balance overseeing front desk operations with leading and developing a team?

A Receptionist Manager is responsible for both the smooth functioning of daily front desk activities and the ongoing mentoring and supervision of reception staff. This often involves scheduling shifts, handling escalated guest concerns, training new hires, and implementing service standards. Balancing these duties requires strong organizational skills, clear communication, and the ability to delegate tasks effectively. By fostering a supportive team environment and regularly checking in with staff, Receptionist Managers help ensure high-quality service and professional growth within their teams.

What are the key skills and qualifications needed to thrive as a receptionist manager, and why are they important?

To thrive as a Receptionist Manager, you need strong organizational skills, experience in office administration, and often a background in business or hospitality management. Familiarity with scheduling software, phone systems, and customer relationship management (CRM) tools is typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help set top candidates apart. These skills are crucial for efficiently managing front-desk operations, ensuring excellent customer service, and leading a reception team effectively.

What is the difference between Receptionist Manager vs Receptionist?

AspectReceptionist ManagerReceptionist
CredentialsHigh school diploma; experience in office managementHigh school diploma or equivalent
Work EnvironmentSupervises front desk staff, manages schedulesHandles front desk duties, greets visitors
Employer & Industry UsageUsed in organizations with multiple receptionistsCommon in various industries for front desk roles
Search & Comparison IntentLooking for supervisory roles in receptionSeeking entry-level front desk positions

The main difference between a Receptionist Manager and a Receptionist lies in their responsibilities. The Receptionist Manager oversees the front desk team, manages schedules, and handles administrative tasks, requiring some management experience. The Receptionist primarily greets visitors, answers calls, and performs clerical duties. Both roles are essential in customer service and administrative support, but the Manager position involves leadership and coordination, while the Receptionist role focuses on direct front desk interactions.

What are the most commonly searched types of Receptionist jobs in Worcester, MA?

The most popular types of Receptionist jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Receptionist Manager jobs?

Cities near Worcester, MA with the most Receptionist Manager job openings:

Receptionist Manager jobs near you
Infographic showing various Receptionist Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,844 per year, or $18.7 per hour.

Front Desk Receptionist - Dental

Gardner, MA • On-site

Community Health Connections
Health Care and Social Assistance • 51 - 200 employees
Learn more about Community Health Connectionsexternal

$16 - $20.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Front Desk Receptionist

Under the general supervision of the Dental Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The responsibilities of the Front Desk Receptionist include answering the telephones, checking patients in and out of the clinic, registering new patients as well as updating existent patient information in the appropriate practice management software system, printing encounter forms, booking appointments, cash reconciliation, and other duties as assigned.

Essential Duties and Major Responsibilities:

  • Receives and directs incoming patients
  • Registers new patients into the system accurately and in a timely fashion
  • Reviews and updates existing patient information related to demographics and insurance
  • Follows established health center protocol for the check-in, encounter form production, and check-out
  • Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
  • Answer multi-line phones, directing calls as appropriate and taking accurate messages, distributing to appropriate provider of staff person.
  • Places reminder calls to patients with upcoming appointments
  • Follows established health center protocol for daily cash reconciliation
  • Schedules walk-in appointments and in collaboration with appropriate clinical staff
  • Schedules patient appointments according to established protocol
  • Copies dental records as requested by patients, insurance companies, and other outside sources
  • Demonstrates understanding and commitment of the health center mission
  • Demonstrates understanding and commitment to the established CHC Values and Standards
  • Performs other job related duties as required or assigned

Minimum Qualifications:

  • High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
  • Bilingual in Spanish or Portuguese preferred
  • 1 year similar work experience dental or medical office environment preferred
  • Computer skills for accurate data entry
  • Knowledge of basic medical terminology preferred
  • Demonstrated interpersonal relationship skills
  • Demonstrated proficiency in reading, writing and speaking in English
  • Demonstrated ability to work in a fast paced, high telephone call volume office environment

Competencies: Individual departments may develop competencies which will be communicated and maintained through CHC's performance evaluation system.

Supervision Exercised: None

Environmental Working Conditions: Normal medical office environment of a busy Community Health Center

Physical Requirements: The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation. Position requires physical ability to move about the Health Center and to perform normal office tasks including computer data entry. Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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